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An Examination Of Perceived Leadership Behaviors And Employee Engagement In The Us Federal Government: An Exploratory Study, Jason Barker

UNLV Theses, Dissertations, Professional Papers, and Capstones

Leadership can exist in any organization or entity. It has been studied extensively and examined comprehensively. There have been various theories of what type of leadership is ideal or suitable for a group or organization. From transformational to transactional leadership, leadership styles exist that can contribute to organizations and the style they employ. Employee engagement can be based on either or both transformational and transactional leadership factors. Transformational leadership behaviors generally show an increase in employee engagement. Employee engagement has an association with job satisfaction and leadership perception. Leadership styles will be defined, in addition to factors in the employee’ …

No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker

Librarian Publications

The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that boost morale and foster not only compliance, but initiative-taking and innovation. The CSP became a widely adopted part of campus-wide assessment, beyond the libraries. Subsequent presentations at conferences led to multiple requests and implementation at other libraries.

The Effects Of Collegiate Mentoring: An Empirical Review, Rebecca Cohen

Senior Capstone Projects

The effects of mentorship have dominated discussions of strategic leadership development in the hospitality industry. At first glance, it may seem difficult to form a lasting and beneficial mentoring relationship due to the challenges inherent in creating a natural and organic rapport between two individuals. The purpose of the following review is to showcase the comparison between existing literature in regard to the effects of the mentor-mentee relationship in the collegiate setting. Through the analysis of the existing literature, three cumulative themes became apparent: career development, psychosocial support, and role modeling. The mentor-mentee relationship, which is usually positive, can become …

Barriers To Mentoring Women Of Color For Corporate Leadership: Implications For Organizations, Donna Marie Smith

Theses and Dissertations

Mentoring as a human capital development initiative is critical to leadership development for organizational sustainment. Previous research has identified that barriers to mentoring relationships for women of color in organizations exist, confirmed by the finding that a factor in barriers to corporate promotion for women is a lack of mentoring. This dissertation explores the implications that barriers to workplace mentoring relationships may have for organizations from the perspective of women of color. Findings suggest that barriers to mentoring relationships experienced and perceived by women of color have evolved in presentation or diminished since those found by previous research. This research …

Examining Emergent Systems Management Strategies In Overseas Operations, Kristofer Hawbaker

Doctoral Dissertations and Projects

Stadler, Mayer, and Hautz (2015) believed that most global companies did not possess the right management capabilities to make overseas movement profitable. Businesses must manage a bevy of internal and external organizational and process interdependencies to achieve success globally (Dynes, 2008), and these organizational processes have become increasingly more complex and adaptive (Anderson, 1999; McKelvey, 2001; Stacey, 1992; Wheatley, 1999). Today’s business leaders still develop reductionist solutions to solve complex problems despite this type of thinking's practical limitations (Menkes, 2011). Comstock (2016) foresaw emergent management as a necessity in the current era, which requires organizations to unify around information flows …

Future And Value: The Library As Strategic Partner, Antje Mays

Library Presentations

Broader economic trends spawn budget pressures for education and libraries, prompting a plethora of studies on the value and relevance of libraries. Numerous reports on economic decline in libraries and studies with mixed pronouncements on the value of libraries have led to a negative self-image within the library profession. Yet libraries' leadership in connecting learners to knowledge is at the heart of producing many of the key skills sorely needed in robust societies and economies. Librarianship has many untapped opportunities for positioning itself as a prominent strategic partner. This paper outlines current research on the economic and societal context for …

Nurturing The Talent Pipeline For An Emerging Global Workforce, Robert Hernandez, Richard D. Busby

Publications & Research

Passion. IMSA’s ability to produce thinkers and problem solvers doesn’t just breed pragmatists who know what it takes to be successful – it also gives students the chance to discover their passion. The more they try and the more they experience, the more they discover what they love. The chance to pursue passion means graduates have a greater sense of vision – and a greater chance of realizing their true potential.

IMSA teaches students to be global citizens in a diverse world. IMSA embraces diverse perspectives enriching understanding and the knowledge, attitudes, and skills required to function as …

01. Evolution Of Leadership, Illinois Mathematics And Science Academy

CORE

This module serves as an introduction to the academic study of leadership and leadership theory, encouraging students to dissect leadership concepts through an objective and subjective lenses. With a general understanding of how leadership has changed through time and how it is classified today, students can explore where they fit into the definition itself.

07. Gender In Leadership, Illinois Mathematics And Science Academy

CORE

This module encompasses the controversy and broadness of gender. Students begin with recognizing their subconscious gender biases, followed by a providing them with a vernacular of culture to help students better understand and differentiate terms. Then the students will explore the fluidity of gender through discussion on gender X and transgender. Furthermore, there will be an activity about the origin of gender roles, and how that shaped gender roles today. The students will also be able to apply their learnings to the real world by learning how to resolve conflict regarding gender and sexuality.

09. Group Dynamics, Illinois Mathematics And Science Academy

CORE

The Group Dynamics module focuses on informing students about inter/intra group interactions, while also demonstrating the role of an individual within a group. As individuals become a part of a group, they lose a certain distinction between their personal identity and their group personality, or prototype. Individuals become part of a social categorization and comparison, and require the skills of empathy and relations to successfully communicate with not only their ingroup, but also their outgroup. An absence of awareness of the feelings around them can develop the negative effects of groupthink, as individual ideas are unheard. As fitting into the …

05. Leadership And Communication, Illinois Mathematics And Science Academy

CORE

This module covers several topics in communication beyond public speaking. It emphasizes the importance of communication in general and how it relates to leadership. First, students will explore the ideas and applications of negotiation in leadership. To give students the skills to effectively speak and negotiate, the module also allows students to practice concepts of nonverbal communication such as subconscious body language. The module also demonstrates how a leader can use manipulation and persuasion, as well as the distinction between the two topics. Finally, the module has students critically analyze the ethics and necessity of political correctness.

02. Psychodynamics, Illinois Mathematics And Science Academy

CORE

This module will facilitate various psychological models and review the six bases of power. Students will examine conformity to consensus and to authority. Students will gain a clearer understanding of their own psychological preferences and the concept of “acting for the greater good”. The module will also address self-awareness and how it relates to psychodynamics as well as leadership.

04. Leadership In Social Movements, Illinois Mathematics And Science Academy

CORE

This module serves to teach students to think critically and objectively about Social Movements. Social movements have been a prominent piece of history in the United States and several other countries. They are media of expression for people to create change, resist policy, or revolutionize a society. Social movements have been and will continue to be an ongoing activity in human life, making them relevant to students’ lives.

03. Leadership And Religion, Illinois Mathematics And Science Academy

CORE

The purpose of this module is to encourage students to take a step back from their personal lives and their own religion in order to analyze religion as a whole and how it affects leadership, community, an individual’s decision making, etc. The module also focuses on the ways self-discipline is part of religion by tying the skill into the characteristics of religion and analyzing its presence in religious groups.

08. Culture In Leadership, Illinois Mathematics And Science Academy

CORE

This module will be an exploration in cultural theory, practical issues in culture, and many of their implications in leadership. We first give students the necessary vernacular to engage in intelligent discourse on the subject, then move to the higher level content. The module then looks at multiculturalism, pluralism, and assimilation through real world examples. This is followed with a simulation that will make students question their core beliefs through the introduction of cultural relativism. The module will then make explicit leadership connections through empirical evidence with GLOBE studies, and finish with conversation on the highly relevant topic of IMSA …

10. Education, Illinois Mathematics And Science Academy

CORE

As constituents of academia, our students are surrounded by educational systems and models. This module seeks to broaden their horizons regarding educational systems and the process of learning, ranging from individual to societal to global levels. Two leadership theories (transformational and situational) are observed in this module as well as how education and leadership can combine in an effective manner.

Toward A Theory Of Biblical Leadership, Andrew Babyak

Business Educator Scholarship

The Faith at Work Movement started in the 1980s to address the needs of Christians who felt like their life was being segmented between their work and faith (Miller, 2003). As Christians have been searching for meaning at work, they have accepted servant leadership as the ideal form of leadership because it has been taught as the leadership of Jesus (Niewold, 2007). In this paper, an ideological exegesis of Luke 9:57-62 reveals that the true leadership of Jesus does not fit into the construct of servant leadership. As a result of the ideological exegesis, this paper proposes a new theory …

Leading Mindfully In Dynamic Times: Can A Mindfulness-Based Leadership Training And Coaching Program Increase Leadership Effectiveness?, Nina Tan

Dissertations and Theses Collection (Open Access)

This research examined the influence of a Mindfulness-based Leadership Training and Coaching Program (MBP), in garnering three aspects of leadership effectiveness; extra employee effort, productive performance and followers’ satisfaction with leadership.

We hypothesized that mindfulness-based leadership training and coaching program can influence leaders’ frequency in adopting authentic, transformational and transactional leadership behaviors to enhance leadership effectiveness.

We tested these predictions separately on two control and intervention groups. Results suggested that the combined training and coaching mindfulness-based intervention program had predictive effects between the practice of mindful attunement of leaders’ behaviors and enhancement in leadership effectiveness, even in a short span …

How Might Servant Leadership Principles Impact Employee Turnover At A Solid Waste Management Firm?, Clifton Thacker

Doctoral Dissertations and Projects

This study analyzed the impact servant leadership had on employee turnover at an SWM firm. Many authors were reviewed with literature pertaining to leadership, servant leadership, and SWM. Multiple interviews were conducted with current personnel at an SWM firm that utilizes servant leadership in order to gain a better understanding of the experiences of these employees. The results of the study indicate that servant leadership has a profoundly positive impact on employee satisfaction and, consequently, decreased turnover. The researcher developed many themes based on data analysis, which included culture, accountability, support, and commitment.

Delivering Solutions, Sandy Doyle-Ahearn

Leadership Hour at Otterbein University

As President of EMH&T, Sandy oversees the activities of more than 350 professionals and technical personnel, which she describes as solution-oriented partners for the firm’s valued clients. She joined EMH&T in 1997, and today she is responsible for leading the firm and focusing on corporate operations, client relationships, employee engagement and business development. Sandy is an active member of the consulting and philanthropic communities, serving in leadership positions in a number of organizations including the YWCA Columbus, Columbus Academy, the Nature Conservancy of Ohio, Childhood League, the Affordable Housing Alliance of Central Ohio, American Council of Engineering Companies (Ohio) and …

Harmonies And Dissonances: The Relationship Between Values Taught And Values Experienced In Three Values-Oriented High Schools, Barbara Merson

Educational Studies Dissertations

This qualitative study examined the relationship between values taught and values experienced in three values-oriented high schools, i.e., high schools whose educational philosophy and objectives include an emphasis on specific values. The research questions focused on description of values taught and experienced within the schools, the perception of leaders and teachers about this relationship, and the theories of action developed by school leaders and teachers to enhance the relationship. Primary data sources included interviews with leaders and teachers, observations of classrooms and public spaces, and document reviews in each school. Data were analyzed both within each school and across the …

Morality In Organizations: Ethics, Meaning, And God At Work, Elizabeth Ann Luckman

Arts & Sciences Electronic Theses and Dissertations

This dissertation explores morality in organizations through three distinct research projects. In Chapter 1, I begin to examine a century of business ethics research conducted across business functions in order to bridge the silos of research and teaching that have evolved over time. Preliminary findings suggest that the field of management has produced comparatively more business ethics research than other functions, and that marketing and accounting have examined the ethical implications of their professional responsibilities. Chapter 2 examines the effect of meaning at work on unethical behavior. Through three studies, I find evidence to suggest that individuals with a stronger …

Paving The Way For Merleau-Ponty’S Eye And Mind In Organizational Communication Studies, Johan Bodaski

Electronic Theses and Dissertations

The body is a sense-based medium that creates and interprets organizations. Bodies create organization. An aesthetic theory of organizational communication reveals the significance of the body to the organization. Maurice Merleau-Ponty’s philosophy of aesthetics offers a theory of aesthetic organizational communication that is yet to be developed. Merleau-Ponty’s aesthetic essay on painting, Eye and Mind, describes the body as the medium through which painters turn the world into painting. His philosophy of painting builds bridges between aesthetics, the body, and organizational communication.

In chapter one, four theories of organizational communication are described: communication constitutes organization (CCO), text/interpreter, ventriloquism, and …

Leadership Development: A Study Of Elon Musk, Ryan H. Yauney

Marriott Student Review

As one of the most prolific businessmen of our time, Elon Musk is the epitome of a successful leader. Not only has Elon Musk succeeded in the entrepreneurial realm with his many profitable startups, but he has been able to guide these companies along their paths of massive growth and into the national spotlight. This article discovers which key attributes of Musk help him thrive, and how developing a company’s office culture can produce similar attributes in their own management.

Marriott Student Review Volume 2 Issue 2: A Bright Future, Marianna Richardson

Marriott Student Review

In business, opportunities are often determined by passion, drive, and persuasion in delivering a brilliant vision for future opportunities. In this issue of Marriott Student Review, we explore the bright future of the business world. Each article focuses on some aspect of business and the exciting possibilities that lay ahead.

An Examination Of Leadership Theories In Business And Sport Achievement Contexts, Mary Kovach

The Journal of Values-Based Leadership

This manuscript examines the impact of transformational leadership in multiple contexts, specifically business and competitive sport. An overview of eight major leadership theories discussed date from the 1940s to the present date. These leadership theories include the trait theories, behavioral theories, the path-goal theory, the leader-member exchange theory, authentic leadership, servant leadership, situational leadership, and transformational leadership. Within these contexts, nine studies highlighted the value of transformational leadership. The review contains a variety of large-scale, multi-site, individual studies as well as meta-analyses on a global scale that are all related to transformational leadership. These studies demonstrate how transformational leadership transcends …

Exploring The Quality Of The Leader-Follower Relationship And Its Effect On Followers’ Organizational Citizenship Behaviors In A Public-Service Organization, Kristina Zaragoza

Dissertations

Purpose: The purpose of this sequential, explanatory mixed-methods study was to identify and describe to what extent the quality of the leader-follower relationship, as perceived by followers, affects followers’ organizational citizenship behaviors in a public-service organization.

Methodology: A sequential mixed-methods study was the chosen design for this study. The first phase consisted of quantitative research in the form of a survey questionnaire that measured followers’ organizational citizenship behaviors. The researcher then conducted semistructured, face-to-face interviews that measured the quality of the leader-follower relationship.

Findings: Followers engage in organizational citizenship behaviors at a moderate to high level. Followers willingly assist co-workers …

Leading In The Real World: Operationalizing A Power-Based Model Of Collaboration For Leadership Experiential Learning, Mariana J. Lebron, Filiz Tabak

Organization Management Journal

Using a power-based conceptual framework, we present a collaboration model to guide faculty and student affairs (SA) staff in working together to develop experiential learning assignments that help students apply leadership concepts to on-campus organizational problems. The PowerBased Student-Centered Collaboration Model (PSCM) consists of four stages through which faculty, SA staff, leadership course students, and student organization leaders operationalize their legitimate, coercive, expert, reward, and informational power in sharing resources for mutually beneficial student-centered learning experiences. Power structures provide coordinating mechanisms for information-exchange, decision-making, and role clarification in team-based collaborations. Using the PSCM, we developed a 6-week assignment Leading in …

Understanding Humor In Female Leadership, Lillian Hollar

Honors Projects

This research investigates the relationship between humor, gender, and leadership effectiveness. To explore the relationship between these factors, I asked individuals what they thought about the relationship between humor and their experiences with female leaders. For this research, female is defined as a person who identifies as a woman. Humor is defined as the act of making jokes to elicit a response. My research focuses on the relationship between humor and female leadership as measured by individuals’ attitudes. The results show that some people believe there is a correlation between humor and female leadership, but does not prove conclusively that …

Picking Up The Pieces: Managing People During And After A Reorganization, Catherine B. Soehner

Library Philosophy and Practice (e-journal)

Libraries need to change rapidly in response to advances in technology, expectations of users, funding, and other pressures from both inside and outside the library. Often library administration/management reorganizes personnel, duties, and departments to accomplish new goals and to shift focus of library services. Both during and after a reorganization, employees respond to the changes in a wide variety of ways, ranging from acceptance and positivity to anger and resistance. Fortunately, administrators and managers have a variety of tools available to help employees deal with change and to move them toward success. There are many books and articles on the …