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Separated At Birth: An Inquiry On The Conceptual Independence Of The Entrepreneurship And The Leadership Constructs, Richard C. Becherer, Mark Mendenhall, Karen Ford Eickhoff
Separated At Birth: An Inquiry On The Conceptual Independence Of The Entrepreneurship And The Leadership Constructs, Richard C. Becherer, Mark Mendenhall, Karen Ford Eickhoff
New England Journal of Entrepreneurship
Entrepreneurship and leadership may flow from the same genealogical source and the appearance of separation of the two constructs may be due to differences in the contexts through which the root phenomenon flows. Entrepreneurship and leadership are figuratively different manifestations of the need to create. To better understand the origin of entrepreneurship and leadership, research must first focus on the combinations or hierarchy of traits that are necessary, but perhaps not sufficient, to stimulate the two constructs. Factors that trigger a drive to create or take initiative within the individual in the context of a particular circumstance should be identified, …
Collective Entrepreneurship In Family Firms: The Influence Of Leader Attitudes And Behaviors, Jun Yan, Ritch L. Sorenson
Collective Entrepreneurship In Family Firms: The Influence Of Leader Attitudes And Behaviors, Jun Yan, Ritch L. Sorenson
New England Journal of Entrepreneurship
Collective entrepreneurship is the synergism that emerges from a collective and that propels it beyond the current state by seizing opportunities without regard to resources under its control (Stevenson and Jarrillo 1990). This study provides a conceptual model of collective entrepreneurship and its relationship with leadership and team dynamics in the context of a small family business. It proposes two types of prerequisites for collective entrepreneurship: attitudinal and behavioral. The attitudinal prerequisite is family business members’ commitment to the family business. The behavioral prerequisite includes collaboration and task conflict among family business members. Further, the article argues that leadership behaviors …
Customer Service And Satisfaction: Competitive Advantage And Beyond, Stanley Bazan
Customer Service And Satisfaction: Competitive Advantage And Beyond, Stanley Bazan
New England Journal of Entrepreneurship
This article examines how excellence in customer service and satisfaction can be a major source of competitive advantage and profits for small businesses. The costs and causes of poor service and satisfaction are discussed and special emphasis is given to the value of the lifelong customer. Methods to pursue the goal of completely satisfying customers 100 percent of the time are examined. Leadership, aggressive problem solving, problem-solving teams, and assessment of customer service are among the topics reviewed.