Digital Commons Network^™

Managers' Resistance To Supervising Teleworking Employees, Jan R. Oldham

Electronic Theses and Dissertations

Telework allows employees to perform work tasks in any location using information communication technology. Though organizations and employees can benefit from teleworking arrangements in many ways, most managers implemented teleworking relatively slowly prior to the COVID-19 quarantine. Research suggests managers avoided supervising remotely based on a lack of trust for remote employee productivity, a lack of technology self-efficacy, and their perceptions of organizational support and politics. Pandemic COVID-19 quarantine conditions in March 2020 required most organizations to mandate teleworking for all employees whose work could be performed remotely and simultaneously mandated teleworking supervision for managers. This narrative inquiry aimed to …