Digital Commons Network^™

Leveraging Conference Learning Through A Proposal-Driven Approach To Nursing Innovation, Ashley Perry

International Nursing Research Congress (INRC)

Frontline nurses often return from conferences with evidence-based ideas, yet translating these into sustained practice change is limited by factors including resource and process barriers.^1,2 Evidence shows that strategies such as implementation science and structured innovation support improve adoption.^2,3,4,5 In 2024, our hospital noted this gap after funding over 50 nurses to attend conferences where insights were shared but rarely transformed care delivery. To increase impact, we launched a proposal-based model that turns external learning into actionable improvements. Previously, conference attendees shared insights via presentations, a passive approach with few pathways for change.

Our purpose was to introduce …

Leveraging Data To Facilitate Purposeful Culture Change, Felesia Bowen, Michele H. Talley, Nevette Sample, Maria Shirey

International Nursing Research Congress (INRC)

Background: Academic nursing environments face persistent challenges related to incivility and inclusivity (Bowen, Talley, Sample & Shirey, 2025) and recent studies have revealed negative correlations between incivility and inclusivity (Githens, 2011). Climate studies provide valuable insights into faculty, staff, and student experiences (Test, 2022), yet translating these findings into meaningful culture change requires intentional strategies.

Methods: Guided by principles of organizational change and healthy academic settings (Saunders, Sridaromont, & Gallegos, 2021), we analyzed climate study results to identify priority areas. A multidisciplinary team developed targeted interventions, including faculty and staff development workshops, student engagement forums, and policy revisions to address …

Exploring Nurse Managers' Experiences In Integrating Internationally Educated Nurses In Ontario, Naseem Issani, Sue Bookey-Bassett, Sherry Espin, Alyssa Indar, Elaine Santa Mina

International Nursing Research Congress (INRC)

Background: The College of Nurses of Ontario (CNO) reported significant growth in 2025, with IENs now comprising over 53% of all new Registered Nurses (RNs) registrations. As successful IEN integration is complex and influenced by managerial actions, this study is grounded in the understanding that integration must be a two-way process, requiring adaptation from both the IEN and the receiving organization.

Purpose: The purpose of this research was to explore nurse managers' experiences in integrating IENs into acute care settings in Ontario.

Methods: This qualitative descriptive study explored the experiences of 20 nurse managers in Ontario acute care settings regarding …

The Memory Loom: Reweaving Curatorial Power Relations With Source Communities In Virtual Reality Cultural Heritage Exhibitions, Ning Zhao, Ziqiang He, Shijie Ming, Haopeng Yuan, Furui Sun, Ke Jiang

DRS Biennial Conference Series

This paper examines how to redistribute curatorial power in VR heritage exhibitions by designing actionable governance mechanisms. We conceptualize VR heritage exhibitions as political curatorial infrastructures rather than neutral storytelling media. We employ a two-stage RtD framework: first building a baseline VR stage, then embedding two mechanisms: Parallel Weave (narrative authorship) and Asynchronous Governance Lock (publishing/veto rights). With N=32 participants, analysis reveals four tensions: (1) community narratives increased affective engagement and epistemic recognition, yet (2) parallel inclusion also risked narrative segregation; (3) a visible veto established accountable workflows, but (4) this power redistribution also transferred sociopolitical risk onto community representatives, …

Strategic Positioning In Design Agencies: Achieving Optimal Distinctiveness Through Portfolios, Bingqing Tian, Antonius Van Den Broek, Mikko Koria

DRS Biennial Conference Series

The growing recognition of design’s value to business and society has driven rapid expansion in the design industries, intensifying competition among designers and design firms. Despite an increased scholarly attention to the strategic role of design, there is a lack of understanding how design businesses strategize and position themselves in the market. We aim to revitalise this debate by reviewing a diverse range of literatures on strategic positioning of design agencies and suggest a focus on the theory of optimal distinctiveness. This theory argues that to be successful, firms need to find an optimal balance between being different to be …

Designing Strategic Change: Approaches, Methods, And Theories Of Strategic Design In Business Organizations, G. Mauricio Mejía, Violeta Clemente, Aroop Ratan Guha, Jeanne Liedtka, Beatrice D'Ippolito

DRS Biennial Conference Series

The DRS Edinburgh theme-track “Designing Strategic Change: Approaches, Methods, and Theories of Strategic Design in Business Organizations” includes a dozen papers that study the influence of strategic designers and strategic design practices in business organizations. This editorial describes and briefly assesses their contributions. While scholars have studied and explored the strategic role of design for organizational change, the papers show that designers and design practices must still contribute from their specific foundational mission and strengthen collaboration with other functions and senior management to materialise their potential. Future research should focus on solid case studies and the understanding of expert strategic …

Strategic Design In Business Organizations: An Approach For Design Management, Business Strategy, And Design Strategy, G. Mauricio Mejía

DRS Biennial Conference Series

The term “strategic design” gained popularity over the last three decades. It originated in the 1990s, when design management scholars began studying the strategic value of design within business organizations. In the 2000s, terms such as design thinking and user-centered design gained traction, expanding the scope of design work and who was considered a designer. In professional networks, strategic design has been emerging as some professionals claim to be strategic designers or discuss related practices. This exploratory paper aims to identify definitions, roles, and skills associated with strategic design in the context of business organizations. A scoping of the literature …

Designing For Themselves: The Gearbox Model Of Value-Reclaiming Design Within Grassroots Sports Communities, Yijia Jiang, Huiyi Zhang, Keren Zhang, Shiyu Liu, Kin Wai Michael Siu

DRS Biennial Conference Series

Grassroots sports communities (GSCs) express and impact values through everyday design practices that build belonging, identity, and agency. Adopting qualitative multi-case analysis of representative GSCs (n=10), this study explores how these communities define and reclaim their values through design practice. Four modalities are identified: 1) narrative re-authoring, 2) aesthetic re-coding, 3) collaborative re-making, and 4) ethical re-grounding. These modalities constitute a dynamic process wherein design functions as a relational infrastructure for collective meaning-making. Based on these findings, the study generates a Gearbox Model of Value-Reclaiming Design, theorising how communal design agency is exercised through dynamic and recursive interplay. The model …

Design As A Distributed Capability For Organizational Strategies Of New Product Development, Caterina Dastoli, Gabriele Goretti

DRS Biennial Conference Series

This study positions Design as a distributed capability for New Product Development through ecosystems knowledge. While the strategic role of Design in local productive systems is well established, new technology affordances often necessitate the design and implementation of organizational strategies—beyond traditional business strategies—across SMEs from diverse industrial clusters. Consequently, technological evolution calls for a system-level positioning of Design interventions and a clear articulation of Design capabilities within the organizational dimension of an ecosystem, where multiple actors participate in strategic and operational decision-making for New Product Development. By conceptualizing Design as an organizational intelligence, this research highlights its potential to enable …

Toward An Architectural Model Of Design Methods: Meta-Methods, Proto-Methods, And Method Building Blocks, Colin M. Gray, Shruthi Sai Chivukula, Abdul Moeed Asad

DRS Biennial Conference Series

Design methods have long occupied a central yet ambiguous role in design research. They are invoked as distillations of procedural knowledge and recipes for action but also function as placeholders for more complex performances. Yet the persistent assumption that methods are checklists—mechanical sequences of steps that can be validated or optimized—has obscured their performative and situated dimensions. This paper revisits the nature of methods through an architectural model that distinguishes between meta-methods, proto-methods, and method building blocks. Drawing from historical, theoretical, and empirical discussions, we argue that methods are best understood as assemblages of prescription and performance, whose coherence emerges …

Embedding Design Capability In Growth-Oriented Smes In China: A Multiple-Case Study, Shiyi Li

DRS Biennial Conference Series

This multi-case study of seven Chinese growth-oriented manufacturing SMEs explores how design capability is integrated and stably embedded within organizational innovation systems. Through analysing the dynamic process of sensing-seizing-reconfiguring and integrating the RPV framework, four stable embedding patterns are identified: Supporting, Rooted, Cognitive, and Instrumental. Findings reveal that embedding patterns are jointly determined by value creation logic, value chain position, resource conditions, and managerial cognition. Design capability embedding is not a linear maturity process but depends on continuous dynamic adaptation and organizational adjustment. Market validation feedback loops linking design investment to business outcomes play a crucial role in sustaining embedding …

Strategic Design For Circular Transitions: Co-Defining Servitisation Strategies With A Furniture Company, Mattia Italia, Silvana Migliozzi, Michele Melazzini, Daniela Maurer, Xue Pei

DRS Biennial Conference Series

The furniture industry is currently facing profound environmental and systemic challenges that demand radical transformation. Servitisation, understood as the shift from selling products to delivering value through integrated product–service systems, offers a potential pathway to foster circularity and long-term competitiveness. However, this change requires the adaptation and integration of circularity strategies within the sector. Strategic Design and Transition Design can provide solid theoretical and practical foundations to support this integration. Therefore, this article explores how participatory processes supported by design can assist companies in co-defining circular strategies through servitisation. Using Participatory Action Research within a leading Italian furniture manufacturer, the …

A Product-Service System Design Approach For The Frame Innovation Of Automated Robotaxi Interior Space Cleaning, Zhiqian Hu, Yaojia Zhang, Peiyuan Ge, Leijie Ding, Mager Birgit, Li Zhang

DRS Biennial Conference Series

Robotaxi services are expanding rapidly, but interior cleanliness, valued by passengers, remains a critical weak link. This study examines embedding the Automated Robotaxi Interior Space Cleaning (ARISC) framework in existing operations via a product service system (PSS) architecture without reducing fleet availability. Methodologically, frame innovation is undertaken from companies’ internal processes and governance: first, the study benchmarks DiDi Autonomous Driving, Baidu’s Apollo Go, and SAIC Mobility Robotaxi, and maps existing Robotaxi service systems; second, eleven semi structured interviews with cleaning providers, company staff, and passengers yield 384 records indicating functional needs (air circulation, surface cleaning, waste removal) and value needs …

Service Design-Driven Formation Of Dynamic Capabilities For International Service Innovation: A Case Study Of A Chinese Nev Firm, Chengbo Li, Jun Zhang

DRS Biennial Conference Series

Amidst the acceleration of internationalization, service innovation has emerged as a critical pathway for New Energy Vehicle (NEV) firms to attain sustainable growth. Adopting a dynamic capability view (DCV), this paper investigates how service design contributes to the development of service innovation dynamic capabilities (SIDCs) within firms undergoing internationalization. Drawing upon a case study of the BYD New Energy Vehicle firm, the findings indicate that the functional, systemic, and iterative characteristics of service design facilitate the construction of micro-foundations for SIDCs. This is achieved through the integration of user insights, the fostering of cross departmental collaboration, and the reconfiguration of …

Designing For Emotion: A Scoping Review Of Phygital Emotional Experience Design In Historical Museums, Linlin Wang, Jiarui Wu*, Yi Zhang, Sai Ma, Yingji Wang

DRS Biennial Conference Series

Abstract: As digital technology becomes an integral part of museum services and strategies, visitor experiences have evolved from physical to phygital experiences. Phygital emphasizes the fusion of digital and physical environments, constructing complex emotional scenarios that bridge those realms across different exhibition phases—from entry and immersion to extended experiences—thus distinguishing itself from traditional, object-led historical museums. This scoping review employs a hybrid deductive-inductive coding method to analyse 54 publications from databases including WOS, IEEE Xplore, Scopus, PubMed, and PsycInfo. It proposes a DES emotional experience framework for historical museums and identifies corresponding technological interventions and design directions. The study advocates …

Design As Strategic Competence For The Evolving Energy Industry, Qing Tian, Xiangyang Xin

DRS Biennial Conference Series

Responding to the evolving changes in the energy industry—from government-led infrastructure development to business-driven energy solutions, and nowadays to energy products and services created by householders—this paper explores how design can contribute to this transition and create value across multiple frontlines. The paper begins by outlining the dynamics of the energy industry’s transformation and the reasons behind it, followed by a case study conducted in collaboration with an internationally recognized renewable energy technology company. The case study traces the evolution of design from a peripheral function to a central driver of corporate strategy. It identifies a triple-mechanism model through which …

Strategies For Successful Collaborative Engagement: Navigating Organizational Dynamics, Sylvan Lobo, Ravi Mahamuni

DRS Biennial Conference Series

Typical organizations are characterized by complexity, comprising individuals working in isolated groups with competing priorities. Structural and cultural factors often hinder effective collaboration, despite organizational efforts. This paper examines collaboration dynamics in organizations through the lens of behaviour-change. It introduces the CraftChange framework for behaviour-change for promoting collaborative participation, demonstrating the approach through an analysis of two real-world organizational projects. The paper argues that genuine participatory engagement cannot be achieved solely through top-down directives or establishment of support units like innovation labs, design thinking or prototyping teams. Instead, there is a need to focus on bringing behaviour-change through a stagewise …

Public Participation Infrastructuring For Sustainability Transitions, Maria Andrea Valladares, Ida Nilstad Pettersen, Martina Maria Keitsch

DRS Biennial Conference Series

Public participation plays a central role in sustainability transitions and addressing complex environmental challenges. However, governments face multiple challenges in enabling meaningful public participation and multi-stakeholder collaboration. Such processes tend to be constrained by legal frameworks, institutional rigidity, fragmented infrastructures, and limited capacity to facilitate multi-stakeholder dynamics. Drawing on insights from literature on transition governance and public participation, this article explores how public participation systems and infrastructures can be shifted towards what is needed in the context of transitions. The concept of infrastructuring is proposed as an analytical and design-orienting tool. Infrastructuring, here understood as an ongoing process of building …

Transforming A Precarious Equilibrium: Embracing Complexity In Public Design Practices, Thomas Van Arkel, Nynke Tromp, Deger Ozkaramanli

DRS Biennial Conference Series

This paper examines how design space for engaging with complexity was constrained, negotiated and expanded within a Dutch public sector organisation providing occupational disability services. While systemic design calls for transformation and embracing complexity, practical understanding of enacting this within a political-administrative context remains limited. Through critical analysis of a participatory action research project, we trace six key moments where possibilities for transformation were opened up or constrained: from processing the initial individual-centric framing, through recognising relational complexity, to translating insights into interventions. Our analysis reveals tensions between systemic aspirations and organisational realities: while the project successfully reframed reintegration from …

Design Things In Search For Public Concern: A Study Of How Urban Lighting Is Scripted In The City Of Gothenburg, Christina Vildinge, Elena Raviola

DRS Biennial Conference Series

Light is gaining attention as a design element in public space. Its relational and ephemeral aesthetics enable urban transformations beyond the built environment, offering new possibilities for sustainable and inclusive cities. Yet, artificial light remains a relatively new concern in planning, traditionally excluded in drawings and regulations. This paper examines how light’s relational materiality is translated within urban planning and design, and travels as a matter of concern in city governance to become a public thing. Drawing on Actor-Network Theory, we analyze municipal lighting policymaking in Gothenburg, Sweden, showing how light’s multiple dimensions—its aesthetics, sustainability, safety, environmental —are mediated through …

Dilemmas Of Institutionalizing Human-Centered Design In Startups, Wenlin Zhang, Jin Ma

DRS Biennial Conference Series

While business and strategic design scholarship widely acknowledges the benefits of Human-Centered Design (HCD), limited research noted that implementing HCD may produce intricate challenges in real-world business contexts—especially in startups constrained by resource scarcity and limited time for trial and error. Drawing on institutional theory, we examine how HCD permeate into organizational culture, strategy making, and daily operations. Our case study develops a framework of “HCD Institutionalization Dilemma”. The framework encompasses four themes. First, overcommitment to HCD, where organizational members deeply adhere to HCD tenets. Second, operational predicament perception, where high investments fail to deliver tangible, actionable design outputs. Third, …

How Automation Impacts Worker Ecosystems In Organizations: A Case Study Of Autonomous Bus Operations At An International Airport, Garoa Gomez-Beldarrain, Femke Van Dam, Euiyoung Kim, Himanshu Verma, Alessandro Bozzon

DRS Biennial Conference Series

Organizations are increasingly immersed in automation programs aimed at enhancing operational efficiency, yet these initiatives fundamentally impact and reshape traditional workplaces. Prior research has examined automation's effects on workers who directly interact with it, but less attention has been given to how broader worker ecosystems are impacted. To address this gap, we investigate an autonomous shuttle bus project at an international airport. We conduct an interview study with nine external experts holding prior experience in similar automation contexts. To engage participants in discussing the impacts of a future autonomous bus operation, we utilize systemic design as a lens and conduct …

Exploring Intentions And Use Scenarios Behind Geomatic Data Artefacts For Public Health Policies In Québec From A Co-Design Perspective, Angélique Montuwy, Lorenz Herfurth

DRS Biennial Conference Series

This paper explores the production and intended use of publicly available Geomatic Data Artefacts (such as geo-repositories, maps, and dashboards) and their relevance in the context of public health policies. We are an interdisciplinary team of academics with backgrounds in geomatics and design who began discussing the role of accessing and visualizing geographic data to support participation in public healthcare policy. Specifically, this paper examines questions related to stakeholder involvement in the production and development of use scenarios for Geomatic Data Artefacts that inform public health policies. We reviewed existing artefacts, conducted a first round of conversations, and produced an …

Symbiotic Behaviors And Strategic Design: A Situated Participatory Framework For Organizations Led By/For Older Adults, Juliana Gómez, Mariana González, Tala Pedraza, Laura Sofía Riveros

DRS Biennial Conference Series

Café Séneca, the largest affinity chapter of the Uniandinos Alumni Association in Colombia, is dedicated to the wellbeing of older adults and led by retired members. Despite its popularity, the chapter lacked a strategic design structure, relying on inertia to shape its activities and limiting its ability to evolve sustainably. This paper presents a reflective case study of SenSilver, a situated participatory strategic design framework developed for organizations led by and for older adults. Combining business, positive, and empowerment-oriented design with biological, social, and psychological dimensions of aging, the framework was applied through a research-consultancy process with Café Séneca. The …

Design And The Public Sector: Contemporary Methods And Practice, Scott Schmidt, Sabine Junginger, Marzia Mortati, Federico Vaz

DRS Biennial Conference Series

The DRS2026 track titled “Design and the Public Sector: Contemporary Methods and Practices” examines the expanding relationship between design and the public sector, situating design as an active process in shaping public services, institutional change, and governance practices. Building on a trajectory established across DRS2022, DRS2024, and now DRS2026, this third Design for Policy and Governance Special Interest Group (PoGoSIG) hosted track reflects a shift from foundational and integrative concerns toward a more systems-based orientation. The following contributions are organised around four central themes: AI and New Technologies, Design and Infrastructure, Hope and Imagination, and Participation in Policymaking. Drawing on …

Emotional Intelligence Training For Salespeople And Sales Managers, Charles Shepherd

Atlantic Marketing Association Proceedings

No abstract provided.

Antecedents And Outcomes Of Servant Leadership: Implications For The Salesforce, James Deconinck, Andrew Carnes, Julie Johnson-Busbin

Atlantic Marketing Association Proceedings

No abstract provided.

Stress First Aid: A Foundation For Creating Healthy Work Environments, Richard J. Westphal

Creating Healthy Work Environments (CHWE)

Burnout is not the failure of an individual to cope; it is the expected response to working in unbalanced systems where demands exceed resources.¹ Traditional self-care resilience strategies that include a range of mindfulness and physiological are important individual skills but are not sufficient to address the intensity and duration of occupational stress in health care.² Health workers (HCW) face chronic exposure to fatigue, trauma, loss, and moral distress. These four sources of stress injury can have an independent or cumulative effect that negatively impact patient quality and safety, individual team members well-being, team cohesion, and organizational trust. …

Interventions Targeting Nurse Burnout: A Review Of Current Strategies With Future Recommendations, Hannah Grace Shipp, Katherine Christine Hall

Creating Healthy Work Environments (CHWE)

Intro: Patient care delivery is at risk when nurses experience unmanaged burnout (World Health Organization, 2019). Burnout affects approximately 30% of nurses worldwide (Ge et al., 2023) and 65% in the United States (Cross Country Healthcare, 2025). Researchers posit that burnout is primarily driven by systemic issues rather than individual deficiencies (Cao et al., 2025; O’Hara et al., 2024). Research on interventions to treat nurse burnout is abundant yet there is a gap regarding the translation of current evidence to practical recommendations.

Purpose: To (1) summarize existing systematic reviews on interventions addressing nurse burnout, and (2) translate this evidence into …

Organizational Theory And Nurse Burnout: A Secondary Data Analysis Before And After Covid-19, Bridget Webb, Jennifer Mallow, Suzy Mascaro Walter, Kesheng Wang, Tina Antill Keener, Tim Cunningham

Creating Healthy Work Environments (CHWE)

Background: Nurse burnout is a global health priority that has been compounded by Coronavirus 2019 (COVID-19). Organizational theory states that nurse burnout is directly impacted by operant mechanisms (nurse characteristics, nurse specialization) and hospital-wide models. The purpose of this study is to determine the relationship between hospital wide models (evidence-based care, team-based care, discharge planning, care coordination), operant mechanisms (nurse characteristics and specialization), and outcomes (nurse burnout) before and after COVID-19.

Design: A cross-sectional design was applied, using secondary data analysis.

Methods: A secondary data analysis using the 2018 and 2022 NSSRN data set was used to …