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Application Of Technology In Hotel Industry, Bovornrudee Kongboonma
Application Of Technology In Hotel Industry, Bovornrudee Kongboonma
Theses
Not listed.
A Study On The Servicing Of Culturally Different Guests For The Hotel Industry In The U.S., Ivan Shiou-Herng Chen
A Study On The Servicing Of Culturally Different Guests For The Hotel Industry In The U.S., Ivan Shiou-Herng Chen
Theses
Since the increasing number of foreign visitors in the U.S. incites the hotel industry to be more competitive, hotels need to expand services to meet the foreign guest's needs and wants in order to stay in the business. Most often foreign guest complaints occur when the hotel services can not satisfy the guests. Misunderstandings and communication barriers occur when the hotel staff is not familiar with foreign guest's culture and does not speak the guest's language. This research was done to help hotel management explore the various cultural characteristics, identify the most frequent complaints of foreign guests, and discern the …
Build It And They Will Come, Charles Edward Simon
Build It And They Will Come, Charles Edward Simon
Theses
The main thrust of this study was to decide if certain strategies exist that have significant impact on profit in a lodging establishment. In reviewing the literature it did not contain any conceptual plan for operating a lodging facility completely. However, as noted in the literature review, there are many articles discussing one strategy or another. It is pointed out in chapter two that most of these strategies are more correct by definition "tactics." Tactics that if implemented may contribute to success, but not be solely responsible for success. This study also attempted to identify some differences between the service …