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Articles 1 - 20 of 20
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Designing And Evaluating A Human-Centered Faq Chatbot For Public Service Delivery: A Case Study Of The Tanzania Ports Authority, Barnabas Masanja, Joel Mtebe, Aron Kondoro
Designing And Evaluating A Human-Centered Faq Chatbot For Public Service Delivery: A Case Study Of The Tanzania Ports Authority, Barnabas Masanja, Joel Mtebe, Aron Kondoro
The African Journal of Information Systems
Chatbots are increasingly used in public service delivery, yet many remain difficult to use because their scope, conversational flow and persona are poorly designed. This study evaluates whether a human-centered design (HCD) approach can improve the usability of a Frequently Asked Questions (FAQ) chatbot developed for the Tanzania Ports Authority (TPA). The chatbot was designed iteratively through stakeholder consultation and expert input, with explicit attention to scope clarity, error handling, multi-turn flow and transparent persona design. Usability was assessed through heuristic evaluation, task-based testing and post-use questionnaires with 15 domain experts. The chatbot achieved a 95.1% weighted task success rate, …
Exploring The Role Of Ict In Empowering Grassroots Innovation And Entrepreneurship: A Cross-Sectional Study Of Iringa Region In Tanzania, Emma Nkonoki, Ruthbetha Kateule, Ville Leppänen
Exploring The Role Of Ict In Empowering Grassroots Innovation And Entrepreneurship: A Cross-Sectional Study Of Iringa Region In Tanzania, Emma Nkonoki, Ruthbetha Kateule, Ville Leppänen
The African Journal of Information Systems
ICT-enabled grassroots innovation has been extensively researched; however, there is a lack of empirical evidence as to its potential contribution to resource-scarce settings in Africa. This paper aims to explore the transformative role of ICT from idea generation to sustained entrepreneurship using the Iringa region in Tanzania as a case study. This qualitative study delves into the experiences of four grassroots entrepreneurs, revealing the interplay between technology, resource scarcity and the aspirations of those entrepreneurs. Data was collected through semi-structured interviews and was examined extensively using thematic analysis. This revealed how ICT assists innovative young entrepreneurs to identify and utilize …
Evaluation Of A Timetabling Software Implemented In Tanzanian Higher Education Context, Anna Kayanda, Lazaro Busagala, Matti Tedre
Evaluation Of A Timetabling Software Implemented In Tanzanian Higher Education Context, Anna Kayanda, Lazaro Busagala, Matti Tedre
The African Journal of Information Systems
It is not known whether the combination of two IS system implementation approaches, Design Science Research and eXtreme Programming, can help improve information systems success in the Tanzanian HEI context. To investigate this, this study evaluated a system that was implemented using both approaches. The evaluation used DeLone and McLean’s Information Systems Success Model(D&M) and a mixed research method. The results showed that while neither the system quality nor the information quality influenced the use of the system, service quality and user satisfaction both had an influence on system use (p<0.001). System quality, information quality and service quality, however, were found to have a significant effect on user satisfaction, all three with p<0.001. Furthermore, using the system influenced the perceived net benefits (p<0.001) obtained from using the system. The findings may be helpful to other Tanzanian HEI wishing to implement information systems for their organizations as it shed light on factors that should be considered for a successful implementation. Although the D&M model has been useful on this study, it is limited by its lack of explicit recognition of contextual variables, such as organizational culture, user characteristics, and environmental factors, which can significantly impact system success.
Crisis Management: Unveiling Information And Communication Technologies’ Revamped Role Through The Lens Of Sub-Saharan African Countries During Covid-19, Ruthbetha Kateule, Egidius Kamanyi, Mahadia Tunga
Crisis Management: Unveiling Information And Communication Technologies’ Revamped Role Through The Lens Of Sub-Saharan African Countries During Covid-19, Ruthbetha Kateule, Egidius Kamanyi, Mahadia Tunga
The African Journal of Information Systems
The management of COVID-19 pandemic has revealed inefficiencies in coordinating global response, particularly in African countries. Therefore, creating an urgent need to examine the literature on Information and Communication Technologies (ICT) in crisis management to appreciate its contextual role. Employing a systematic review, using the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA), this paper critically assessed the extent of the use of ICT in crisis management in Africa’s response to COVID-19 to reconstruct its resilience against future crises. Findings indicate that while countries with limited ICT infrastructure faced considerable challenges in utilizing ICT solutions in COVID-19 management, countries …
Smartphone Use In Financial Management Among Women’S Informal Saving Groups In Dodoma, Tanzania, Madina H. Juma, Jarkko Suhonen, Nasibu Rajabu Mramba, Matti Tedre, Alsen F. Kapinga
Smartphone Use In Financial Management Among Women’S Informal Saving Groups In Dodoma, Tanzania, Madina H. Juma, Jarkko Suhonen, Nasibu Rajabu Mramba, Matti Tedre, Alsen F. Kapinga
The African Journal of Information Systems
Diffusion of smartphone technology has created multiple opportunities for economic development. This research investigated the use of smartphones in financial management among women’s informal saving groups in Dodoma, Tanzania. Qualitative data were collected from 10 groups, derived from 15 interviews and 3 focus group discussions (FGDs) with 22 participants and thematic analysis was done. The findings revealed that research participants were using smartphones to access WhatsApp, the camera, mobile money applications and the calculator for coordination, recording, calculation, and payment. It was also found that untrustworthy communications, high charges and mobile fraud were challenges experienced by the groups. Familiarity, ease …
Determinants Of Software-As-A-Service Adoption By Small And Medium Enterprises In Tanzania, Riziki Majengo, Mercy Mbise
Determinants Of Software-As-A-Service Adoption By Small And Medium Enterprises In Tanzania, Riziki Majengo, Mercy Mbise
The African Journal of Information Systems
Organizations in developed economies use the software-as-a-service (SaaS) model to improve performance and efficiency. However, its adoption in developing economies such as Tanzania is very low due to limited research on its adoption. This study enhances the adoption of SaaS in Tanzanian small and medium enterprises (SMEs) by proposing a conceptual framework based on the diffusion of innovation theory and the technology-organization-environment framework and recommending strategies for improving adoption. The framework was tested using regression analysis on data collected from 139 SMEs. Findings show that eight factors, relative advantage, compatibility, awareness, cost, perceived security and privacy risk, reliability and availability, …
Enabling Factors And User Requirements For Microcredit Services Through Mobile Devices - Dar Es Salaam Tanzania Context., William Clifford Gomera, Jarkko Suhonen Dr., George Oreku Prof.
Enabling Factors And User Requirements For Microcredit Services Through Mobile Devices - Dar Es Salaam Tanzania Context., William Clifford Gomera, Jarkko Suhonen Dr., George Oreku Prof.
The African Journal of Information Systems
Microfinance institutions (MFIs) play a considerable role in providing capital to micro businesses (MBs) through microcredit services. However, the interplay between MFIs and MB owners has been hindered by several factors, such as challenges with information sharing. The current study aims at identifying the specific challenges of microcredit services in Dar es Salaam, Tanzania, and also at determining the enabling factors, preferred features, and general requirements for a mobile technology solution to support the interplay between MFIs and MBs. The participants in the study were 91 MB owners and 22 MFI officers, and the data for the study were collected …
The Influence Of Socioeconomic Factors To The Use Of Mobile Phones In The Agricultural Sector Of Tanzania, Edison Wazoel Lubua Dr, Michael E. Kyobe Prof.
The Influence Of Socioeconomic Factors To The Use Of Mobile Phones In The Agricultural Sector Of Tanzania, Edison Wazoel Lubua Dr, Michael E. Kyobe Prof.
The African Journal of Information Systems
This study determined the influence of socioeconomic factors to the adoption of mobile phones in the farming community of Tanzania. Currently, a series of well-established models (such as the TAM, UTAUT and the Social Capital Model) provide inadequate consideration toward socioeconomic factors, by ignoring them, or putting them under the same cluster, regardless of their differences in impacting the technology use. Methodologically, a survey strategy was adopted, with a sample of 116 respondents. The study involved farmers along the Pangani River Basin, found in Kilimanjaro and Tanga Regions of Tanzania. Data was analyzed using advanced quantitative methods such as the …
Cloud Computing Architecture For Elearning Systems In Secondary Schools In Tanzania, Kennedy F. Mwakisole, Mussa M. Kissaka Dr, Joel S. Mtebe Phd
Cloud Computing Architecture For Elearning Systems In Secondary Schools In Tanzania, Kennedy F. Mwakisole, Mussa M. Kissaka Dr, Joel S. Mtebe Phd
The African Journal of Information Systems
In recent years, schools have been investing heavily on information and communications technology (ICT) infrastructure to implement eLearning systems to enhance the quality of education in secondary schools in Tanzania. The majority of these systems are implemented using a traditional web-based eLearning approach on school premises which is costly and limits usage due to lack of scalability and flexibility. Consequently, many schools have started adopting cloud computing as a solution. However, this adaption depends on well-defined cloud eLearning architecture. This study proposed cloud architecture for implementing an eLearning system in secondary schools in Tanzania by adopting various layers proposed in …
Mobile Technology Usage For Street Traders’ Market Search In Dodoma—Urban Tanzania: An Exploratory Study, Joel Rumanyika, Matti Tedre, Apiola Mikko, Nasibu Rajabu Mramba
Mobile Technology Usage For Street Traders’ Market Search In Dodoma—Urban Tanzania: An Exploratory Study, Joel Rumanyika, Matti Tedre, Apiola Mikko, Nasibu Rajabu Mramba
The African Journal of Information Systems
Increased access to mobile technologies has significantly contributed to almost all types of work, including informal work. Mobile phones are one such technology that has been exponentially adopted and used by street traders. However, there is limited information about how street traders use mobile phones to search for new markets. This study investigated street traders’ mobile usage for new market search in Dodoma, Tanzania. Qualitative data were collected using in-depth interviews with 29 street traders, followed by a focus group discussion with eight street traders. Thematic analysis was used to analyze the data. The results show that using mobile phones …
Modeling Green Ebusiness Adoption Among Small And Medium Tourism Enterprises In Tanzania, Juma James Masele
Modeling Green Ebusiness Adoption Among Small And Medium Tourism Enterprises In Tanzania, Juma James Masele
The African Journal of Information Systems
This study was set to model Green eBusiness adoption among SMTEs in Tanzania, right from sourcing, operations, and to end-of-life-management. The study employed the use of Structural Equation Modeling (SEM) to analyze quantitative data collected from 240 respondents selected from 80 SMTEs in Dar es Salaam, Kilimanjaro, Arusha, and Zanzibar, who were in operations for at least three years. Although there were twelve hypotheses formulated, only seven hypotheses (with constructs Self-Efficacy, Effort Expectancy, Facilitating Conditions, Coercive Pressures, Intention to Use both to commitment and to Green eBusiness, and Commitment towards Green eBusiness adoption) were revealed significant. Others (with constructs Performance …
Understanding Sub-Saharan African Learners Informal Learning Using Mobile Devices: A Case Of Tanzania, Laban Bagui, Samwel Dick Mwapwele
Understanding Sub-Saharan African Learners Informal Learning Using Mobile Devices: A Case Of Tanzania, Laban Bagui, Samwel Dick Mwapwele
The African Journal of Information Systems
In this era of pervasive computing and the Internet, learners everywhere connect and reconnect to knowledge away from classrooms, via mobile devices and their Mobile Instant Messaging platforms (MIMs). Still, many sub-Saharan African educators continue to confine these platforms to recreational activities. There is lack therefore of knowledge about how learners from sub-Saharan Africa perform such informal and experiential learning. This paper presents a case study of Tanzanian learners learning in informal settings using their mobile devices and MIMs. It deploys the rhizomatic learning theory with the aim of understanding how such learning occurs. Findings suggest that learners use mobile …
Cultivating Third Party Development In Platform-Centric Software Ecosystems: Extended Boundary Resources Model, Brown C. Msiska
Cultivating Third Party Development In Platform-Centric Software Ecosystems: Extended Boundary Resources Model, Brown C. Msiska
The African Journal of Information Systems
Software ecosystems provide an effective way through which software solutions can be constructed by composing software components, typically applications, developed by internal and external developers on top of a software platform. Third party development increases the potential of a software ecosystem to effectively and quickly respond to context-specific software requirements. The boundary resources model gives a theoretical account for cultivation of third party development premised on the role of platform boundary resources such as application programming interfaces (API). However, from a longitudinal case study of the DHIS2 software ecosystem, this paper observes that no matter how good the boundary resources …
Development Of Digital Diary For Enhanced Parental School Involvement In Tanzania, Sekione R. Jeremiah, Joel S. Mtebe Phd
Development Of Digital Diary For Enhanced Parental School Involvement In Tanzania, Sekione R. Jeremiah, Joel S. Mtebe Phd
The African Journal of Information Systems
The study examined the use of digital diary as a tool for enhancing parental school involvement in Tanzania. The development of the digital diary followed eXtreme Programming agile method where 87 parents and 6 teachers from St. Florence school were involved. Parents and teachers were given six months to use the tool before testing for its effectiveness using data from 7 teachers and 156 parents through semi-structured interviews and questionnaires respectively. The study found that the majority of respondents (84.4% of parents and 96.7% of teachers) indicated that the digital diary was useful tool as enabled them to track children’s …
Mobile Bullying Among Rural South African Students: Examining The Applicability Of Existing Theories, Michael Eddie Kyobe Prof., Lucas Mimbi Dr, Phillimom Nembandona, Sive Mtshazi
Mobile Bullying Among Rural South African Students: Examining The Applicability Of Existing Theories, Michael Eddie Kyobe Prof., Lucas Mimbi Dr, Phillimom Nembandona, Sive Mtshazi
The African Journal of Information Systems
Mobile bullying, which is one form of cyberbullying, is escalating in schools in South Africa. Research can contribute to better understanding of the nature of this aggression, and provide guidance in determining appropriate interventions and administration of justice. However, studies into cyberbullying tend to focus mainly on the urban environment. Rural South Africa involves a large percentage of mobile phone users and experiences in relatively different cultural and social-economic conditions. Lack of research on rural mobile bullying calls into question the applicability of existing theories of crime and cyberbullying to the rural context and their effectiveness in guiding legal and …
The Role Of The Transaction Assurance, Perceived Cost And The Perceived Innovation In The Decision To Continue Using Mobile Money Services Among Small Business Owners, Edison Wazoel Lubua Dr, Philip Pretorius
The Role Of The Transaction Assurance, Perceived Cost And The Perceived Innovation In The Decision To Continue Using Mobile Money Services Among Small Business Owners, Edison Wazoel Lubua Dr, Philip Pretorius
The African Journal of Information Systems
The motive of this study is to assess the role of the perceived transaction assurance, perceived transaction cost, and anticipated future innovations to predict the intention to continue using mobile money services. Currently, many models on the intention to continue using the technology are based on frameworks for general technology adoption. This study acknowledges the value of these frameworks, but extended the analysis to include the perceived transaction assurance and the perceived innovation upon testing. Other variables included in the study are as follows: the influence of the customer support, the ease of correcting mistakes, and the comfortability with transaction …
Accessibility And Usability Of Government Websites In Tanzania, Joel S. Mtebe, Aron W. Kondoro
Accessibility And Usability Of Government Websites In Tanzania, Joel S. Mtebe, Aron W. Kondoro
The African Journal of Information Systems
The government of Tanzania has been embracing information systems specifically websites in order to widen access to government services, lower administrative costs, and to increase public participation in decision making. As a result, almost every ministry, department, and agency (MDA) has developed a website of different kind. However, the majority of existing websites were developed without sufficiently considering user needs which indicates that they do have some usability and accessibility problems. This study used SortSite tool to evaluate accessibility and usability of government websites taking a sample of 22 websites. The report from the SortSite tool was then checked against …
His Standardization In Developing Countries: Use Of Boundary Objects To Enable Multiple Translations, Edwin E. Nyella Mr., Honest Kimaro Dr.
His Standardization In Developing Countries: Use Of Boundary Objects To Enable Multiple Translations, Edwin E. Nyella Mr., Honest Kimaro Dr.
The African Journal of Information Systems
Standardization and integration of Health Information Systems (HIS) in most developing countries has been reported as a complex undertaking due to poverty, multiplicity of diseases and diverse actors working in various initiatives within the healthcare context. The need for collaborative investments in HIS strengthening is highlighted by major actors such as WHO, as significant to achieve an integrated HIS. However, despite the fact that involvement of multiple partners is desirable as a vehicle to attain an integrated HIS, entailed challenges should be understood and well managed. By drawing on the concept of translation from actor network theory supplemented by the …
Elearning Cost Analysis Of On-Premise Versus Cloud-Hosted Implementation In Sub-Saharan Countries, Joel Samson Mtebe, Roope Raisamo
Elearning Cost Analysis Of On-Premise Versus Cloud-Hosted Implementation In Sub-Saharan Countries, Joel Samson Mtebe, Roope Raisamo
The African Journal of Information Systems
The cost of acquiring, managing, and maintaining ICT infrastructure is one of the main factors that hinder educational institutions in Sub-Saharan countries to adopt and implement eLearning. Recently, cloud computing has emerged as a new computing paradigm for delivering cost effective computing services that can be used to harness eLearning. However, the adoption of cloud computing in higher education in Sub-Saharan countries is very low. Although there are many factors that may influence educational institutions to adopt cloud services, cost effectiveness is often a key factor. Far too little is known on how much the use of cloud computing can …
“E-Commerce Institutionalization Is Not For Us”: Smes Perception Of E-Commerce In Tanzania, Salah Kabanda
“E-Commerce Institutionalization Is Not For Us”: Smes Perception Of E-Commerce In Tanzania, Salah Kabanda
The African Journal of Information Systems
E-Commerce in least developing countries (LDCs) is believed to be non-existent because few businesses, especially Small and Medium Enterprises (SMEs) who are usually the vanguard of the LDCs economy, have adopted E-Commerce and even those that have, none have institutionalized the technology. Using structuration theory as a lens, this study attempts to provide an explanation as to what E-Commerce means to SMEs with the purpose of unraveling the underlying cause for the lack of E-Commerce institutionalization in LDC - Tanzania. Results indicate that SMEs use their social context to create symbolic interpretive schemes that facilitate their shared understanding of E-Commerce. …