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A Bpm-Systems Architecture That Supports Dynamic And Collaborative Processes, Pascal Ravesteijin, Martijn Zoet Jan 2010

A Bpm-Systems Architecture That Supports Dynamic And Collaborative Processes, Pascal Ravesteijin, Martijn Zoet

Journal of International Technology and Information Management

Business Process Management Systems (BPMSs) are increasingly implemented in and across organizations. However, the current combination of functionality, concepts and characteristics in BPMSs is very much based on an industrial-based view of the economy while western economies are rapidly moving towards an information and service economy in which the ratio of knowledge workers is rising dramatically. Compared to the ‘old’ type of worker the knowledge worker is typically highly educated, used to collaborating with other knowledge workers and less likely to be sensitive to a controlling style of management in the execution of his or her work. While many organizations …


Leadership Characteristics And Team Outcomes In The Development Of A Marketing Web Page, Garry L. White, Karen H. Smith Jan 2010

Leadership Characteristics And Team Outcomes In The Development Of A Marketing Web Page, Garry L. White, Karen H. Smith

Journal of International Technology and Information Management

Team structures are changing under the pressures of e-commerce and globalization. Today teams have to manage the challenges of working across functional boundaries, such as marketing and web development. In such an environment, research in the disciplines of management and psychology have found that shared leadership among team members may be superior to traditional leadership by a single team member, but this notion has not been tested in the contexts of marketing and web development. This paper presents the results of an empirical study showing that teams with shared leadership exhibited better performance and greater member satisfaction than teams with …