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Are We Really Listening? A Program To Assess And Mitigate Systemic Factors Contributing To Clinician Burnout, Sarah E. Richards, Victoria Kennel, Jana L. Wardian Phd, Kristy Carlson, Bethany Lowndes

Journal Articles: Hospital Medicine

Background: Many US physicians are experiencing burnout affecting patient care quality, safety, and experience. Institutions often focus on personal resilience instead of system-level issues. Our leaders developed a novel process to identify and prioritize key system-related stressors and work to mitigate factors that negatively impact clinician wellbeing through a structured Listening Campaign.

Methods: The Listening Campaign consists of meeting with each clinician group leader, a group Listening Session, a follow up meeting with the leader, a final report, and a follow-up session. During the Listening Session, clinicians engage in open discussion about what is going well, complete individual reflection worksheets …