Digital Commons Network^™

Electronic Resource Availability Studies: An Effective Way To Discover Access Errors, Sanjeet Mann

Sanjeet Mann

2014 Availability Study, Sanjeet Mann

Sanjeet Mann

Data set from an availability study with University of Redlands students conducted in 2014. Data have been updated to correct errors with the way availability was initially reported. This data set supports a presentation given at the 29th Annual NASIG Conference in Ft Worth, TX.

2013 Availability Study, Sanjeet Mann

Sanjeet Mann

Data set from electronic resource availability study conducted in 2013 at Armacost Library, University of Redlands, finding that 346 of 400 (86.5%) of items were available in print, online or through interlibrary loan.

2012 Availability Study, Sanjeet Mann

Sanjeet Mann

Data set from electronic resource availability study conducted in 2012 at Armacost Library, University of Redlands, showing 250 of 400 items (62.5%) were available in print, online or through interlibrary loan.

Example 1 Student Attempts To Obtain Full Text Of Book Chapter, Sanjeet Mann

Sanjeet Mann

Student attempts to obtain the full text of "You're Just a Girl! Punk Rock Feminism and the New Hero in Buffy the Vampire Slayer". Excerpt from University of Redlands availability study presented at 29th Annual NASIG Conference, Ft. Worth, TX.

Example 3 Student Attempts To Obtain Full Text Of Dissertation, Sanjeet Mann

Sanjeet Mann

Student attempts to obtain the full text of the dissertation "Acting Like a 'Lady': Third Wave Feminism, Popular Music, and the White Middle Class." Excerpt from University of Redlands availability study presented at 29th Annual NASIG Conference, Ft. Worth, TX

Example 2 Student Attempts To Obtain Full Text Of Article, Sanjeet Mann

Sanjeet Mann

Student attempts to obtain the full text of the article "Infectious Ethics: How Upright Employees Can Ease Concerns of Tacit Collusion." Excerpt from University of Redlands availability study presented at 29th Annual NASIG Conference, Ft. Worth, TX.

Why Can't Students Get The Sources They Need? Results From A Real Availability Study, Sanjeet Mann

Sanjeet Mann

This is the online, archived version of a presentation I gave at the 29th Annual NASIG Conference in Fort Worth, TX on May 2, 2014. Results have been corrected to reflect an updated understanding of availability. Availability studies estimate the proportion of items in a collection that library users can access. This traditional research method can help librarians find and fix the most significant access problems with electronic resources, and connect patrons with information through better collection development and acquisitions decisions. To date, all electronic resource availability studies have been "simulated" studies, in which a librarian tests access to a …

How Much Do Availability Studies Increase Full Text Success?, Sanjeet Mann

Sanjeet Mann

This is the online, archived version of a presentation given at SCELC Research Day, March 4, 2014, at Loyola Marymount University. Data have been updated to correct errors with initially reported availability rates. Availability studies, a systems analysis research method long used to improve access to print resources, have recently been applied to study the causes of electronic resource errors. However, to date no researchers have quantified the effectiveness of this method as a troubleshooting tool. This study compares the results of Mann's 2012 electronic resource availability study at the University of Redlands with a follow up study conducted one …

Demographic Survey - Why Can't Students Get The Sources They Need, Sanjeet Mann

Sanjeet Mann

Demographic survey given to students participating in 2014 electronic resource availability study. Supplemental material for presentation given at 29th Annual NASIG Conference, Ft Worth, TX.

Works Cited - Measuring Electronic Resource Availability, Sanjeet Mann

Sanjeet Mann

Works cited list for presentation given at SCELC Research Day, March 5, 2013, Loyola Marymount University.

Measuring Electronic Resource Availability, Sanjeet Mann

Sanjeet Mann

This is the online, archived version of my presentation given at SCELC Research Day on March 5, 2013 at Loyola Marymount University. The data have been updated to correct errors in the initially reported availability rate. Students and faculty face numerous barriers to accessing their academic library's subscribed electronic resources, ranging from confusing interfaces to misconfigured knowledge bases and missing metadata. These issues consume staff time, waste hard-earned subscription dollars, and erode staff and user confidence in the reliability of library systems. Recently, researchers have begun to use availability studies - a systems research method long used to evaluate library …

Correcting Accidentals: Using An Availability Study To Identify And Resolve The "Suspensions" Impeding Access To Electronic Resources, Sanjeet Mann

Sanjeet Mann

This is the online, archived version of a poster I presented at the 27th Annual NASIG Conference in Nashville, TN on June 9, 2012. Availability studies are a time-honored method of diagnosing problems with library systems and services that have recently been applied to electronic resources management. This poster reports the results of an availability study conducted on electronic resource access during the 2011-2012 academic year at the University of Redlands in Southern California. The author used reference desk statistics to identify typical research topics in ten disciplines spanning the humanities, social sciences, and sciences, and used the topics to …