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Consuming Information Systems: An Economic Model Of User Satisfaction, Heshan Sun, Yulin Fang, J.J. Po-An Hsieh Sep 2013

Consuming Information Systems: An Economic Model Of User Satisfaction, Heshan Sun, Yulin Fang, J.J. Po-An Hsieh

Computer Information Systems Faculty Publications

This paper has two major objectives. The first objective intends to answer the following question which is of significant interest to information system (IS) researchers and practitioners: How does user satisfaction (satisfaction) respond to changes in system use and system attributes? The second and more ambitious objective is to promote the application of economic theories in user behavior research. In contrast to prior research that conceived the development of user satisfaction as an information valuation and integration process, we consider such development to be embedded in the IS consumption process, that is, users gain utility (satisfaction) from consuming (using) the …


Discovering Unobserved Heterogeneity In Structural Equation Models To Avert Validity Threats, Jan-Michael Becker, Arun Rai, Christian M. Ringle, Franziska Völckner Sep 2013

Discovering Unobserved Heterogeneity In Structural Equation Models To Avert Validity Threats, Jan-Michael Becker, Arun Rai, Christian M. Ringle, Franziska Völckner

Computer Information Systems Faculty Publications

A large proportion of information systems research is concerned with developing and testing models pertaining to complex cognition, behaviors, and outcomes of individuals, teams, organizations, and other social systems that are involved in the development, implementation, and utilization of information technology. Given the complexity of these social and behavioral phenomena, heterogeneity is likely to exist in the samples used in IS studies. While researchers now routinely address observed heterogeneity by introducing moderators, a priori groupings, and contextual factors in their research models, they have not examined how unobserved heterogeneity may affect their findings. We describe why unobserved heterogeneity threatens different …


If Not For Profit, For What?, Dennis R. Young Jan 2013

If Not For Profit, For What?, Dennis R. Young

2013 Faculty Books

The primary purpose of this book is to develop the rudiments of a theory of behavior of nonprofit organizations on which public policies that govern the use of these organizations for public service can be intelligently based. A review of literature on nonprofit organizations is presented to give the reader a sense of the state of existing theory and knowledge about these agencies. The function of entrepreneurship serves as the point of departure for theory development, necessitating considerable review and discussion of this subject. Thus clarification of the entrepreneurial process and its role in the nonprofit sector occupies a major …


Objective Measures Of Is Usage Behavior Under Conditions Of Experience And Pressure Using Eye Fixation Data, Andreas Eckhardt, Christian Maier, J.J. Po-An Hsieh, Tim Chuk, Antoni B. Chan, Janet H. Hsiao, Ricardo Buettner Jan 2013

Objective Measures Of Is Usage Behavior Under Conditions Of Experience And Pressure Using Eye Fixation Data, Andreas Eckhardt, Christian Maier, J.J. Po-An Hsieh, Tim Chuk, Antoni B. Chan, Janet H. Hsiao, Ricardo Buettner

Computer Information Systems Faculty Publications

The core objective of this study is to understand individuals IS usage by going beyond the traditional subjective self-reported and objective system-log measures to unveil the delicate process through which users interact with IS. In this study, we conducted a laboratory experiment to capture users’ eye movement and, more importantly, applied a novel methodology that uses the Gaussian mixture model (GMM) to analyze the gathered physiological data. We also examine how performance pressure and prior usage experience of the investigative system affect IS usage patterns. Our results suggest that experienced and pressured users demonstrate more efficient and focused usage patterns …


Motivational Differences Across Post-Acceptance Is Usage Behaviors, Xixi Li, J.J. Po-An Hsieh, Arun Rai Jan 2013

Motivational Differences Across Post-Acceptance Is Usage Behaviors, Xixi Li, J.J. Po-An Hsieh, Arun Rai

Computer Information Systems Faculty Publications

We identify two post-acceptance information system (IS) usage behaviors related to how employees leverage implemented systems. While routine use (RTN) refers to employees’ using IS in a routine and standardized manner to support their work, innovative use (INV) describes employees’ discovering new ways to use IS to support their work. We use motivation theory as the overarching perspective to explain RTN and INV and appropriate the rich intrinsic motivation (RIM) concept from social psychology to propose a conceptualization of RIM toward IS use, which includes intrinsic motivation toward accomplishment (IMap), intrinsic motivation to know (IMkw), and intrinsic motivation to experience …


An Experimental Study On The Effects Of Environmental Education In China, Lianne Lam, J.J. Po-An Hsieh, Xueyong Zhan Jan 2013

An Experimental Study On The Effects Of Environmental Education In China, Lianne Lam, J.J. Po-An Hsieh, Xueyong Zhan

Computer Information Systems Faculty Publications

In recent years, collaborative governance has been used as an innovative approach by government, NGOs, and business for consensus building in the process of policy making and service delivery (Ansell and Gash, 2008, Brown et al., 2006). However, little has been written on the psychological aspects of collaborative governance. What are the antecedents of collaborative decisions? To what extent and in what ways can NGOs’ advocacy impact community residents’ opinions? For example, in the field of environmental protection, the conflict between environmental conservation and economic development has been a key issue, which presents a fundamental challenge to the formation of …