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Management Based On Reliable Comparative Data. Library Statistics And Performance Indicators. A Common Project Of Polish Research Libraries, Lidia Derfert-Wolf, Marek M. Górski, Marzena Marcinek
Management Based On Reliable Comparative Data. Library Statistics And Performance Indicators. A Common Project Of Polish Research Libraries, Lidia Derfert-Wolf, Marek M. Górski, Marzena Marcinek
Proceedings of the IATUL Conferences
The paper reports the results of the on-going research on performance indicators and library statistics for Polish research libraries. It is a continuation of activity realised in the frame of the EU Tempus Project "Development of Library Management as a Part of the University Total Quality Management". The Task Group for Standardisation presently conducts it in the frame of the national project financed from the funds of the Ministry of National Education and Sport. The first part of the paper presents the results of the EU Tempus Project. The second part describes the tools for library performance evaluation applied in …
The Economics Of Services In Changing Environment, Arja-Riita Haarala
The Economics Of Services In Changing Environment, Arja-Riita Haarala
Proceedings of the IATUL Conferences
This presentation concentrates on the management issues associated with providing library and information services in a changing environment. The transition from print to digital media has been a success story in many countries. At the same time, libraries are under increasing pressure to justify their expenditure. An answer to the crucial question is needed: Does this expenditure in terms of costs and benefits justify the services delivered? Publishers have encouraged the new trend by offering resources in digital format at little or no additional cost to the print subscription, but how will it be the future. New pricing models are …
Quality Management/Change Management: Two Sides Of The Same Coin?, Felicity Mcgregor
Quality Management/Change Management: Two Sides Of The Same Coin?, Felicity Mcgregor
Proceedings of the IATUL Conferences
Change management strategies, as discussed in the literature, commonly share similar approaches and processes. Quality management or business excellence frameworks include many of the elements seen to be essential to effective change management. By adopting a management framework, a holistic approach to organisational change, development and innovation can be achieved. Instead of managing change as a series of events, a system wide approach is adopted. The disparate elements of effective management practice: human resources, industrial relations, customer relationship management, leadership strategies and planning processes are all integrated in a model underpinned by a systems approach and informed by systematic data …
Science And Technology Libraries In Evolution: Adaptation And Synergy For Survival And Success, Paul Nieuwenhuysen
Science And Technology Libraries In Evolution: Adaptation And Synergy For Survival And Success, Paul Nieuwenhuysen
Proceedings of the IATUL Conferences
A brief overview is presented of some challenges that science and technology libraries have to face, caused by the evolution from classical libraries towards more electronic and digital libraries. This is a consequence of the fast evolution in information and communication technology (ICT) that has lead to more applications of ICT, not only to manage classical libraries, but also to create, distribute and access information resources in digital format through computer networks.
The Changing Of The Guard Or : Moving From Paper To "E" With A New Financial Model, Johan Engelbrecht
The Changing Of The Guard Or : Moving From Paper To "E" With A New Financial Model, Johan Engelbrecht
Proceedings of the IATUL Conferences
The Changing of the Guard, or Moving from Print to “E” with a new Financial Model. Johan Engelbrecht, Univ of Stellenbosch During the past decade academic libraries all over the world have been faced with escalating costs which made budgeting for information resources, and especially academic journals, a nightmare. Libraries in South Africa were no exception, and the matter was made worse by the continuous weakening of the South African currency against major overseas currencies such as the Dollar and the Euro. In 2002 alone the South African Rand weakened by as much as 40% against the American Dollar. This …
A New Era In Library And Information Collaboration In New Zealand, Ainslie Dewe
A New Era In Library And Information Collaboration In New Zealand, Ainslie Dewe
Proceedings of the IATUL Conferences
The New Zealand government has signalled a new era for collaboration by establishing a Library and Information Advisory Commission (LIAC) under the National Library of New Zealand Act 2003. The statutory purpose of the Commission is to “provide advice to the Minister on library and information issues, including mātauranga Māori”. LIAC is required to take account of recent national and international developments in relation to library and information services. The promotion of collaboration in relation to protecting, preserving and promoting access to information is specifically listed as a key responsibility of LIAC. LIAC is an independent advisor to government via …
To Be Or Not To Be Together: Is There A Choice? (Keynote Paper), Elena Maceviciute
To Be Or Not To Be Together: Is There A Choice? (Keynote Paper), Elena Maceviciute
Proceedings of the IATUL Conferences
The paper aims to reflect on the aims of contemporary regional library co-operation, its reasons, forms and types of co-operation. It introduces the concept of regional co-operation, follows the historical development of its types, forms, models, and complexity. The emphasis is on the essential difference of modern library co-operation from earlier periods, its drivers and inhibitors, main actors and ultimate possibilities that is open as an intermediary level between local and international library work.
Reaching All Students: Teaching Information Seeking Skills Online (Poster), Jay Bhatt, John Meyer, Rafael Sidi
Reaching All Students: Teaching Information Seeking Skills Online (Poster), Jay Bhatt, John Meyer, Rafael Sidi
Proceedings of the IATUL Conferences
A management issue of increasing importance is the need to provide distance learners the same library services as students who take courses on-site. Remote access to library-provided electronic resources has gone a long way to equalizing access for these students and for others who, because of work or family commitments, find coming to the library difficult. However, we have found that just making the resources available is insufficient; we must also teach the students how to use them effectively. The Drexel Libraries have assumed responsibility for information literacy instruction and have an extensive on-campus instruction program. The logical way too …
Digital Initiatives At The Central Library Of Indian Institute Of Technology, Roorkee, India (Poster), Yogendra Singh
Digital Initiatives At The Central Library Of Indian Institute Of Technology, Roorkee, India (Poster), Yogendra Singh
Proceedings of the IATUL Conferences
No abstract provided.
Developing A Learning Organisation, Hans Selberg
Developing A Learning Organisation, Hans Selberg
Proceedings of the IATUL Conferences
The learning organisation is an organisation which consciously and continuously betters its capacity to learn and develop both at an individual -, group -, and organisational level. The purpose is to increase efficiency, flexibility and the ability to change. The learning organisation is continually developing its capacity to create its own future. NTNU Library is the second largest university library in Norway, with the nations largest and most comprehensive collections covering technology and architecture. The rapid change from traditional collections to e-resources, seen particularly within technological libraries, may cause a feeling that traditional library-values are being threatened. To counter this, …
Convergence Between Interlibrary Loan And Acquisitions: A Science And Engineering Library Experience, Louis Houle
Convergence Between Interlibrary Loan And Acquisitions: A Science And Engineering Library Experience, Louis Houle
Proceedings of the IATUL Conferences
Libraries are looking at new types of services to improve the dissemination of information to their users. One such new service, the integration of Interlibrary Loan with acquisitions and collection development, looks like a promising approach to meet the users’ information needs. The requests that meet selection criteria are not sent through the regular ILL borrowing channels but are instead turned into rush acquisitions. A special fund was set aside to purchase books requested by users (students, faculty and staff) through ILL processes. The ILL Librarian does both the selection of the ILL requests and the ordering of the books. …
Walking The Talk: Is Your Library A Marketing Oriented Organisation?, Barbara Ewers
Walking The Talk: Is Your Library A Marketing Oriented Organisation?, Barbara Ewers
Proceedings of the IATUL Conferences
Libraries are increasingly vocal about the need to adopt strategic marketing management which is the process of creating and facilitating the exchange of products of value with others. However, the largest proportion of library and information science literature on marketing deals promotion and public relations which is only a small part of the marketing mix. There seems to have been a fragmented application of marketing principles in the management and operation of libraries because they have lacked strategies to translate the marketing management into their functional management. The concept of market orientation provides a framework for applying marketing principles into …
Adapting To Changing User Expectations, Jean Poland
Adapting To Changing User Expectations, Jean Poland
Proceedings of the IATUL Conferences
Results of user surveys indicate that science and technology library user needs differ from those of humanists and social scientists and are changing rapidly. Science and technology libraries are taking the lead in adapting the public services model accordingly. Science and technology library users are most interested in easy-to-use access tools and library Web sites that enable them to find information on their own as well as easy access to materials from home and office. Their expectations are based on the speed of access provided by the Web and through search engines like Google. As fewer users come to the …
Promoting Library Interaction With Local Community (Poster), Eva Tolonen, Irma Pasanen-Tuomainen
Promoting Library Interaction With Local Community (Poster), Eva Tolonen, Irma Pasanen-Tuomainen
Proceedings of the IATUL Conferences
The poster describes how library interaction with the user community in context can help in identifying emerging user needs.
Digitization Of Irandoc's Collections (Poster), Amir Parsi Esfahani, Vahid Parsi Esfahani, Hamid Parsi Esfahani
Digitization Of Irandoc's Collections (Poster), Amir Parsi Esfahani, Vahid Parsi Esfahani, Hamid Parsi Esfahani
Proceedings of the IATUL Conferences
No abstract provided.
The Modern Library As An Integrated System - Library In Local Environment (Poster), Anna Tonakiewicz, Grazyna Komorowska, Alicja Portacha
The Modern Library As An Integrated System - Library In Local Environment (Poster), Anna Tonakiewicz, Grazyna Komorowska, Alicja Portacha
Proceedings of the IATUL Conferences
No abstract provided.
Management Of Change In Romanian Technical Libraries: Case Of Library Of The Politehnica University In Timosoara, Romania, Erica Otesteanu
Management Of Change In Romanian Technical Libraries: Case Of Library Of The Politehnica University In Timosoara, Romania, Erica Otesteanu
Proceedings of the IATUL Conferences
A short historic overview of the situation of Romanian University Libraries is the starting point for presenting the actual development of the Technical University’s Libraries. The paper makes a brief presentation on the actual situation of Romanian Technical University Libraries, through some statistical records. As a particular case, the paper presents the experience of the Politehnica University Library of Timişoara in managing last years’ changes. An overview of the most important problems and shortcomings that characterized the starting point of the library changes, ten years ago is listed: manual searching system, inefficient services, obsolete collections, reduce number of staff, with …
Cooperation Between Gdańsk University Main Library And The Academic Libraries Of The Pomeranian District, Anita Januszewska
Cooperation Between Gdańsk University Main Library And The Academic Libraries Of The Pomeranian District, Anita Januszewska
Proceedings of the IATUL Conferences
Current and new methods of cooperation between academic libraries of the Pomeranian District. Formalization of current cooperation methods by establishing a new body – the Pomeranien District Academic Libraries’ Association, with 12 member libraries participating. Cooperation between the libraries in Poland takes place both on the national and regional scale. This phenomenon is consistent with the spirit of the times, because through the cooperation the quality of library services can be improved and the costs of any innovations can be significantly reduced. There are many examples of a successful cooperation on the national and regional scale in Poland. Among many …
'Digital Is Not Different' - Copyright In Digital Environment, Barbara Szczepańska
'Digital Is Not Different' - Copyright In Digital Environment, Barbara Szczepańska
Proceedings of the IATUL Conferences
Development in technology has brought to the libraries new kind of resources. Digital works such as books, periodicals and other materials are now in libraries collections. In spite of the fact that basic principles of copyright remain the same for ”traditional” and digital works. Copyright in digital environment is much more difficult to control because of the ease of creation, modification and distribution of digital copies over networks. Libraries help copyright holders to protect digital works against copyright infringements. On the other hand they represent also users of protected materials, and have a crucial role to play in ensuring the …
Internet In The Library - The Sky Isn't Blue, Błażej Feret, Barbara Szczepańska
Internet In The Library - The Sky Isn't Blue, Błażej Feret, Barbara Szczepańska
Proceedings of the IATUL Conferences
In the past few years, libraries, including academic libraries, became not only a place in which users could find information supporting teaching and research, but also hubs for patron access to the Internet and its vast resources. However, the Internet is not a “good boy”, and the information easily found with search engines or peer-to-peer programs may be used for bad goals. Should academic libraries promote unrestricted access to the Internet for the sake of people’s right to open access to information, or should they rather restrict and filter the incoming information to that actually related to the subjects of …
Library Services For A Digital Library: Implementation Of A Single Service Desk And Enhanced Outreach (Poster), Eeva K. Munoz, Harriet Rykse
Library Services For A Digital Library: Implementation Of A Single Service Desk And Enhanced Outreach (Poster), Eeva K. Munoz, Harriet Rykse
Proceedings of the IATUL Conferences
No abstract provided.
Addressing Staff Concerns In Changing Times: Supporting The Institution's Greatest Asset, Erika Linke
Addressing Staff Concerns In Changing Times: Supporting The Institution's Greatest Asset, Erika Linke
Proceedings of the IATUL Conferences
The strategic plan at Carnegie Mellon University highlights the important contributions that staff members make to the organization. Concomitantly the university encourages the growth of a diverse campus community and stresses the important of developing a culture of respect. The university libraries have embraced these two threads – recognizing the important contributions made by staff and the desirability of a diverse work force. This paper discusses the importance of these two threads and highlights the various steps taken to acknowledge staff contributions and to create a culture of respect.
Managing Staff Concerns And Expectations During A Library Merger, Adriaan Swanepoel
Managing Staff Concerns And Expectations During A Library Merger, Adriaan Swanepoel
Proceedings of the IATUL Conferences
The purpose of this paper is to present and discuss results of a survey to measure concerns and expectations of library staff before and after a merger. The survey was done four months before a merger took place between three separate Technikons in South Africa, and it was repeated two months after the merger. The questionnaire that was used to gather information from all full-time library staff members of the three technikons included questions on how important it is for library staff, within the context of the merger, that certain work-related conditions stay the same, e.g. to have the same …
Drexel University, The University Of Maryland, And Their Libraries’ Experiences Collaborating With Various Research Programs, Jay Bhatt, John Meyer, Rafael Sidi
Drexel University, The University Of Maryland, And Their Libraries’ Experiences Collaborating With Various Research Programs, Jay Bhatt, John Meyer, Rafael Sidi
Proceedings of the IATUL Conferences
Last year, researchers and librarians at both Drexel University and the University of Maryland initiated similar collaborative projects in their respective institutions to contribute to the development of life-long learning skills among the select participants. One joint finding was the importance of linking advances in knowledge, not just as hypothetical learning that benefits an elite few, but rather for the advancement of our society as a whole. Drexel University has two NSF-supported programs, Research Experience for Teachers (RET) and the Research Experience for Undergraduates Site (REU) DREAM (Drexel Research Experience in Advanced Materials). RET’s primary goal is to provide experiential …
Cooperation Between Estonian Research Libraries: Integration And Resource Sharing Issues, Jüri Järs
Cooperation Between Estonian Research Libraries: Integration And Resource Sharing Issues, Jüri Järs
Proceedings of the IATUL Conferences
In this paper the main fields of cooperation (coordinated collections development, creating common databases, joint supply of electronic resources, standardization etc) between Estonian research libraries are examined and the institutions which have been founded for cooperation purposes are introduced. The results of cooperative activities are brought out. An overview is also given about the legal acts and regulations concerning the operation of research libraries.
Beyond The Happy Sheets! Evaluating Learning In Information Skills Teaching, Richard German, Jane Barton, Nick Joint
Beyond The Happy Sheets! Evaluating Learning In Information Skills Teaching, Richard German, Jane Barton, Nick Joint
Proceedings of the IATUL Conferences
This paper reviews three years of data measuring students' immediate reactions to a computer-assisted learning package in information skills and reports on work in progress to establish a more comprehensive programme of evaluation which will assess the medium term impact on learning of both the courseware itself and the way the courseware is delivered to students. The GAELS courseware was developed in the late 1990s as part of a collaborative project between the Universities of Glasgow and Strathclyde, with funding from the Scottish Higher Education Funding Council. The courseware was designed to teach higher level information skills and was initially …
Infoservices: A Multi-Channel, Multi-Tier Model For Information Service Delivery, Rowan Salt
Infoservices: A Multi-Channel, Multi-Tier Model For Information Service Delivery, Rowan Salt
Proceedings of the IATUL Conferences
Griffith University’s Division of Information Services provides integrated library, information technology and flexible learning services to Griffith’s community of approximately 30,000 staff and students. A Division-wide restructure in 2001 led to the creation of InfoServices, a new organisational unit created from members of library and information technology front-line staff. This unit was presented with the challenge of answering the majority of customer inquiries related to the Division’s products and services. InfoServices seeks to resolve 80% of all customer inquiries at first contact, regardless of product. In order to meet this demand, InfoServices implemented a multi-channel multi-tier service delivery model. InfoServices’ …
Primary Resource Material Online: Research And Teaching Perspective, Paul O'Pecko, Kelly Drake
Primary Resource Material Online: Research And Teaching Perspective, Paul O'Pecko, Kelly Drake
Proceedings of the IATUL Conferences
Digital imaging projects of the G.W. Blunt White Library at Mystic Seaport Museum, funded by the Library of Congress and the Andrew W. Mellon Foundation, are explained and demonstrated with comments on how the Library has incorporated the projects’ outcomes into its workflow. Upon reapplying for additional funds, the Library was asked by the Andrew W. Mellon Foundation to instead reach out to scholars in the field and determine what their actually needs were in developing new scholarship. The Library hosted a conference and developed a survey to measure the scholars’ needs. Methodology and preliminary results are discussed.
Librarians And Engineering Faculty: Partnership Opportunities In Information Literacy And Ethics Instruction, Alice Trussell
Librarians And Engineering Faculty: Partnership Opportunities In Information Literacy And Ethics Instruction, Alice Trussell
Proceedings of the IATUL Conferences
As the global economy grew in the latter half of the 20th Century, the demand for the mobility of engineers greatly increased. In the 1980’s and 1990’s, the Accreditation Board for Engineering and Technology (ABET), an accreditation agency serving primarily the United States, began to look at engineering programs outside of the United States with the intent of establishing recognized reciprocity. Through the Washington Accord, first established in 1989, mutual recognition agreements were signed with accrediting agencies in several countries. In the year 2000, heavily modified ABET standards affecting North America took effect emphasizing qualitative standards as well as quantitative …
Projecting Success: Effective Project Management In Academic Libraries, Stephanie Atkins
Projecting Success: Effective Project Management In Academic Libraries, Stephanie Atkins
Proceedings of the IATUL Conferences
Managing a major project in an academic library can be daunting in the best financial circumstances. However, in the current climate of diminished funding and increased competition, libraries will face the challenge of funding and staffing their initiatives with limited resources. Project management can assist libraries in achieving their projects on schedule and within budget. Best practices in project management are examined in the context of two major projects undertaken at the University of Illinois at Urbana-Champaign Library. The first project was the barcoding of three million in three months in preparation for the transition to a new automated library …