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Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller
Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller
Asian Management Insights
Ranked as the best airport for seven consecutive years, Singapore’s Changi Airport is lauded the world over for the efficient, safe, pleasurable and seamless service it offers the millions of passengers that pass through its facilities annually. Much of Changi Airport’s success can be attributed to the organisation’s customer-oriented business focus and deeply embedded culture of service excellence, combined with a host of advanced technologies operating invisibly in the background. The framework for this technology enablement is Changi Airport Group’s (CAG’s) SMART Airport Vision—an enterprise-wide approach to connective technologies that leverages sensors, data fusion, data analytics, and artificial intelligence (AI), …
Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller
Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller
Asian Management Insights
Since 2017, Changi Airport group (CAG) has initiated a host of pilot projects that use connective and intelligent technologies to enable its move towards digital transformation and SMART Airport Vision. This has resulted in a first wave of deployment of AI and Machine Learning-enabled applications across various functions that can better sense, analyse, predict, and interact with people.
Airport Infrastructure In The Shrinking City: Planning For Smart Decline In Cleveland’S Regional Airport System And Its Role In A Dynamic Urban Future, Garret Forst
Senior Theses and Projects
Cleveland, while having experienced some growth and regeneration in the 21st Century, still experiences some of the salient characteristics of the "shrinking city." It continues to slowly lose population. Metropolitan-level economic growth remains elusive. Its status as a shrinking city and metropolitan region has consequences for its systems of infrastructure, especially its regional system of airports. This study illustrates how shrinking cities theory applies to Cleveland's airport system. Namely, the airport system has experienced challenges associated with maintaining substantial levels of flight operations in addition to having experienced certain financial challenges since 2000. This study then theorizes how a plan …