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Applying Well-Being Assessment For Service Design, Margeret A. Hall, Steven O. Kimbrough, Christof Weinhardt
Applying Well-Being Assessment For Service Design, Margeret A. Hall, Steven O. Kimbrough, Christof Weinhardt
Interdisciplinary Informatics Faculty Proceedings & Presentations
Service design is transformative when it has a measurable, even optimizing, positive affect on human well-being. Any prospect for such felicitous outcomes, however, requires accurate assessment or measurement of well-being in and for target populations. Such assessment raises two immediate issues: conceptualization (How should well-being be conceptually operationalized?) and measurement (Given an operationalization of well-being, how can it be measured?). We begin to explore and address both questions in this paper by reviewing existing conceptualizations of well-being and then by describing the relevance of well-being measurement (and it methodologies) which are presently available.
An Extended Conceptual Framework For Transformative Service Research, Margeret A. Hall, Christian Haas, Steven O. Kimbrough, Christof Weinhardt
An Extended Conceptual Framework For Transformative Service Research, Margeret A. Hall, Christian Haas, Steven O. Kimbrough, Christof Weinhardt
Interdisciplinary Informatics Faculty Proceedings & Presentations
Transformative service research (TSR), a recently-envisioned branch of service science, is about understanding connections between service offerings and well-being. It has at the core of its conceptualization the goal of improving the well-being of individuals. A founding statement characterizes TSR as: “the integration of consumer and service research that centers on creating uplifting changes and improvements in the well-being of consumer entities: individuals (consumers and employees), communities and the ecosystem” (Anderson et al. 2013). It is also clear that service touches innumerable aspects of daily life. It is then natural that the field of service science explores mitigation of negative …