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Examining The Association Between Interviewer And Respondent Speaking Pace In Telephone Interviews, Angelica Nicole Phillips
Examining The Association Between Interviewer And Respondent Speaking Pace In Telephone Interviews, Angelica Nicole Phillips
Department of Sociology: Dissertations, Theses, and Student Research
Telephone interviewers are typically trained to speak at a pace of two words-per-second to enhance respondent cognitive processing. Although interviewer speaking pace varies across different question characteristics such as question length and complexity, the pace at which respondents answer questions in a telephone survey and whether pace varies by question characteristics has received scant attention. Furthermore, although there is a longstanding hypothesis that the speed at which interviewers ask questions influences the speed of respondent replies and that this in turn influences the quality of answers provided by respondents, few empirical studies directly examine the relationship between interviewer speaking pace …
The Effect Of Question Characteristics On Question Reading Behaviors In Telephone Surveys, Kristen M. Olson, Jolene Smyth, Antje Kirchner
The Effect Of Question Characteristics On Question Reading Behaviors In Telephone Surveys, Kristen M. Olson, Jolene Smyth, Antje Kirchner
Department of Sociology: Faculty Publications
Asking questions fluently, exactly as worded, and at a reasonable pace is a fundamental part of a survey interviewer’s role. Doing so allows the question to be asked as intended by the researcher and may decrease the risk of measurement error and contribute to rapport. Despite the central importance placed on reading questions exactly as worded, interviewers commonly misread questions, and it is not always clear why. Thus, understanding the risk of measurement error requires understanding how different interviewers, respondents, and question features may trigger question reading problems. In this article, we evaluate the effects of question features on question …