Digital Commons Network^™

Fairness: Processes Are As Important As Outcomes, David Chan

Research Collection School of Social Sciences

People are sensitive to the fairness of decisions made or the treatment they receive. Research in work contexts has shown that it is important for processes like personnel selection, performance appraisal and compensation to be perceived as fair, because fairness perceptions influence how people react to situations and their leaders. This also applies to public policy implementation and public engagement efforts.