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I Found It On The Internet...: The Webmd Phenomenon & The Patient-Provider Relationship, Jessica Rivetz

Honors Theses

Over the past few decades, the Internet has become a popular channel through which patients can seek health information. Even a decade ago, 73 million American adults admitted to being “health information seekers.” It is well known that effective communication and a strong relationship between patients and providers result in higher patient satisfaction and better outcomes; but patients are often dissatisfied. The increasing public availability of health information online is adding yet another dimension to the patient-provider relationship that neither party is fully equipped to handle. Using nationally representative HINTS data from 2003, 2005, 2007 and 2011, this study evaluates …