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Articles 1 - 6 of 6
Full-Text Articles in Entire DC Network
Approach With Initiative Or Hold On Passively? The Impact Of Customer-Perceived Dependence On Customer Forgiveness In Service Failure, Xin Chen, Shuojia Guo, Jie Xiong, Shuyi Hao
Approach With Initiative Or Hold On Passively? The Impact Of Customer-Perceived Dependence On Customer Forgiveness In Service Failure, Xin Chen, Shuojia Guo, Jie Xiong, Shuyi Hao
Publications and Research
Service failure is almost inevitable with the intensifying competition in the service market and expectation of heterogeneous customers. The customer–firm relationship can significantly influence customers’ subsequent attitudes and behaviors to the service provider when they encounter service failure. This study proposes a theoretical model to examine how customer-perceived dependence affects their forgiveness toward a service failure in attribution logic. According to an experiment with 138 and a survey with 428 commercial bank customers, we used a multivariate approach to validate our model. The results show that relationship-valued dependence (RVD) leads to external attribution, which is positively related to customer forgiveness. …
Tech Companies And Public Health Care In The Ruins Of Covid, Shinjoung Yeo
Tech Companies And Public Health Care In The Ruins Of Covid, Shinjoung Yeo
Publications and Research
The COVID-19 pandemic has proven the cruelty of the U.S. market-driven health care system that disproportionately affects the poor. It illuminates how much a well-funded public health care system is vital for the survival of all. However, amidst the ruins of the pandemic and economic crisis, digital capitalism is driving a new round of capitalist restructuring with the health care sector at the center of capital’s new digitization push. Tech companies are at the forefront of this capitalist endeavor. Long before the outbreak, these companies and others have been cultivating the health sector into their profit-making enterprise. The pandemic has …
Hackathons As Co-Optation Ritual: Socializing Workers And Institutionalizing Innovation In The “New” Economy, Sharon Zukin, Max Papadantonakis
Hackathons As Co-Optation Ritual: Socializing Workers And Institutionalizing Innovation In The “New” Economy, Sharon Zukin, Max Papadantonakis
Publications and Research
Hackathons, time-bounded competitive events where participants write computer code and build apps, have become a popular means of socializing tech students and workers to produce “innovation” despite little promise of material reward. Although they offer participants opportunities for learning new skills and face-to-face networking, and set up interaction rituals that create an emotional “high,” potential advantage is even greater for the events’ corporate sponsors, who use them to outsource work, crowdsource innovation, and enhance their reputation. Ethnographic observations and informal interviews carried out at seven public hackathons held in New York City during the course of a single school year …
Library Patron Privacy In 2014 - Honoring The Legacy Of Zoia Horn, Sarah Lamdan
Library Patron Privacy In 2014 - Honoring The Legacy Of Zoia Horn, Sarah Lamdan
Publications and Research
No abstract provided.
The Trouble With Logins: The Challenges Of Online Identity, Steven Ovadia
The Trouble With Logins: The Challenges Of Online Identity, Steven Ovadia
Publications and Research
The article explores the challenges of multiple logins and discusses projects like OpenID and OAuth. It also discusses "Identity 3.0," the so-called next generation of identity management.
Navigating The Challenges Of The Cloud, Steven Ovadia
Navigating The Challenges Of The Cloud, Steven Ovadia
Publications and Research
The article discusses the advantages of cloud-based services as well as the issues presented when an institution does not have full control of its own data.