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Municipal Pathways Towards Digital Government: Ontario’S Municipal Modernization Program And The Determinants Of Technology Adoption, Owen Jaggard
MPA Major Research Papers
Ontario’s municipalities exist at various stages of e-government adoption. Municipalities are faced with the challenge of adopting new technologies to meet expanding services demands. Both municipalities and the Provincial government face the challenge of developing policies to support information and communication technologies (ICT) adoption. Understanding the unique determinants of technology adoption can assist with this policy making. The study answers how organizational factors affect ICT adoption in small and rural municipalities; and how Ontario’s municipal modernization funding interacts with these determinants. The study examines the determinants of ICT adoption for ICT policies, online services, and electronic records management systems. Focusing …
Measuring Public Value Through Local E-Government, Kevin De Leebeeck
Measuring Public Value Through Local E-Government, Kevin De Leebeeck
MPA Major Research Papers
In response to the fulfillment of public expectations and the shortcomings of new public management, one alternative approach that has received recent attention is the concept of public value. The use of information and communication technologies (ICTs) has provided an affordance for the development of e-government profiles that principally aim to create public value. As evaluative research, this project contributes to the quantitative development of the public value construct by establishing and assessing relationships between ICT and public value frameworks. Through the use of common website metrics and other previously used dichotomous indicators, the levels of digital public value are …
Streamlining Information Technology Services In Local Government, Michael Ben
Streamlining Information Technology Services In Local Government, Michael Ben
MPA Major Research Papers
This research paper examines the outcome of the City of Toronto's Shared Services foundation project. Drawing on the lessons learned from previous shared services projects at the City, it aims to answer the question: "What factors promote or discourage shared services between a local government and its agencies?" The paper conducts a systematic literature review with the aim of discovering a candidate set of factors that promote or discourage participation in shared services between a local government and its agencies. It then uses the literature review to explore the potential for future shared services between the City of Toronto and …
Investigating The Effects Of Telephone And Internet Voting On Election Administration In Rural Ontario Municipalities, Carson Lamb
Investigating The Effects Of Telephone And Internet Voting On Election Administration In Rural Ontario Municipalities, Carson Lamb
MPA Major Research Papers
Existing research that has been conducted on telephone and internet voting in Canada has focussed almost exclusively on large, urban municipalities. Yet in Ontario, local governments of all sizes have adopted these modes of voting. As a result, very little is known about the effects of telephone and internet voting in rural municipalities and this is problematic. This paper attempts to address this gap in the literature by examining telephone and internet voting in the context of rural municipalities in Ontario. It relies on a qualitative multi-case cross-sectional design to generate exploratory findings on the effects that the adoption of …
Digital Strategies In Local Government: Private Sector And Early Adopters Lessons Learned, Robert Delorme
Digital Strategies In Local Government: Private Sector And Early Adopters Lessons Learned, Robert Delorme
MPA Major Research Papers
In recent years, both the public and private sectors have been using digital strategies, which represent an integration of business and technology plans in an organization. This paper investigates the early adoption of digital strategies in the public sector at the local government level using case studies for southern Ontario that focus on existing academic and practice-based literature, along with documented government adoptions of digital strategies to identify trends and issues. The findings support the private sector lessons and further indicate that there is little consistency in approach, methodology, or stage of digital strategy implementation within the public sector. Research …
E-Governance On Ontario Municipal Websites: Exploring The Development Of E-Governance Tools Used By Ontario Municipal Planning Departments, Spencer Sandor
E-Governance On Ontario Municipal Websites: Exploring The Development Of E-Governance Tools Used By Ontario Municipal Planning Departments, Spencer Sandor
MPA Major Research Papers
This paper examines whether there are patterns to the adoption of e-Governance tools on Ontario municipal websites, with a specific focus on whether the adoption follows a hierarchical pattern based on intended engagement outcomes. The planning department sections of 160 websites for municipalities with populations between 10,000 and 500,000 were searched for a list of 15 online tools that were selected following a literature review of the various uses of online tools. The findings illustrate a number of statistically significant relationships, suggesting that there is a hierarchical pattern to tool adoption. In addition, the results demonstrate a relationship between the …
Gov 2.0: Exploring The Use Of Web 2.0 Tools By Local Government In Southwestern Ontario, Chandra Dougall
Gov 2.0: Exploring The Use Of Web 2.0 Tools By Local Government In Southwestern Ontario, Chandra Dougall
MPA Major Research Papers
This paper examines how local governments in Ontario are using Web 2.0 technologies, with a specific focus on whether or not Web 2.0 is being used by local government as a medium for citizen engagement. It uses interviews to uncover whether or not the selected municipalities in Southwestern Ontario are using social media for citizen engagement purposes, in addition to a policy review of their social media policies. The six municipalities that were selected include: South Huron, London, Dufferin County, Kitchener, Central Elgin, and one municipality that chose to remain anonymous. The findings reveal that municipalities in Southwestern Ontario are …
The Progression Of Open Data Initiatives In Canadian Municipalities: The Evolution Of E-Government Services And Its Relationship To An Emerging Movement, David Crozier
MPA Major Research Papers
This paper examines the rationale for why local governments develop open data programs. Interviews were conducted with officials from six Canadian municipalities involved in open data projects – Vancouver, Edmonton, Ottawa, London, Nanaimo, and Medicine Hat – and two community members from Vancouver and London who have played an important role in these developments. The findings reveal that both municipal officials and citizens have a strong desire for open data but the movement has progressed slowly and there are several areas in which it can improve.
Explaining The Variation In The E-Government Characteristics Of Municipal Websites: An Analysis Of E-Content, E-Participation, And Social Media Features In Municipal Websites In Canada, Jordan Dolson
MPA Major Research Papers
This paper examines the variation of specific e-Government features in Canadian municipalities and it assesses the quality of municipal websites by evaluating their ability to meet criteria in the three areas of e-Content, e-Participation, and social media capacity. An e-Government Index was developed to evaluate website quality with respect to the three areas and a study of medium-sized Canadian municipalities – excluding those in Quebec – was conducted. The findings reveal that as a whole, medium-sized municipalities in Canada are more successful at developing the e-Content features of their websites compared to the e-Participation features, demonstrating that they are better …