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Public Participation In Municipal Service Delivery Review, Noah Atlin
Public Participation In Municipal Service Delivery Review, Noah Atlin
MPA Major Research Papers
One of the techniques used by municipal administrators to evaluate their spending is the Service Delivery Review (SDR), for which a “how-to” manual, known as the Guide to Service Delivery Review for Municipal Managers, was created. This paper examines the Guide to determine whether it proposes a useful SDR structure that has adequate provisions for public participation. It analyzes the literature pertaining to the SDR process and public participation and it also provides an examination of public participation using case studies of six municipal SDRs in Ontario: Brockville, Port Hope, Brantford, Halton Hills, Barrie, and Hamilton. The findings reveal that …
E-Governance On Ontario Municipal Websites: Exploring The Development Of E-Governance Tools Used By Ontario Municipal Planning Departments, Spencer Sandor
E-Governance On Ontario Municipal Websites: Exploring The Development Of E-Governance Tools Used By Ontario Municipal Planning Departments, Spencer Sandor
MPA Major Research Papers
This paper examines whether there are patterns to the adoption of e-Governance tools on Ontario municipal websites, with a specific focus on whether the adoption follows a hierarchical pattern based on intended engagement outcomes. The planning department sections of 160 websites for municipalities with populations between 10,000 and 500,000 were searched for a list of 15 online tools that were selected following a literature review of the various uses of online tools. The findings illustrate a number of statistically significant relationships, suggesting that there is a hierarchical pattern to tool adoption. In addition, the results demonstrate a relationship between the …