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Public Affairs, Public Policy and Public Administration

University of Tennessee, Knoxville

2014

Performance measurement

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Tennessee Municipal Benchmarking Project Fy2013, Sarah Young, Frances Adams-O'Brien, John Crawford, Joyanna West Mar 2014

Tennessee Municipal Benchmarking Project Fy2013, Sarah Young, Frances Adams-O'Brien, John Crawford, Joyanna West

Tennessee Municipal Benchmarking Project

This report marks the eleventh year of the Tennessee Municipal Benchmarking Project (TMBP). The report provides performance and cost data for the period July 1, 2012 through June 30, 2013 (Fiscal Year 2013 or FY2013). In this FY2013 annual report, there are a total of ten service areas measured and analyzed:

1) Building Code Enforcement 2) Employment Benefits 3) Finance 4) Fire 5) Human Resources 6) Parks and Recreation (new for FY2013) 7) Planning and Zoning 8) Police 9) Property Maintenance Code Enforcement 10) Refuse Collection, Disposal, and Recycling

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