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When Is Bigger Not Better?: The Management And Delivery Of Social Services On Manitoulin Island, Mary Nelder
When Is Bigger Not Better?: The Management And Delivery Of Social Services On Manitoulin Island, Mary Nelder
MPA Major Research Papers
This paper examines whether the Ontario government’s creation of District Social Services Administration Boards (DSSABs) has accomplished the stated objectives of simplifying access to services and better servicing clients, as well as improving cost-effectiveness, coordination, innovation, the sharing of resources, and achieving economies of scale. A case study of Manitoulin-Sudbury reveals that the DSSAB for the two combined districts has been unsatisfactory and none of the stated objectives of the policy have been achieved.