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Introduction Of Key Performance Indicators To The Dynamics Of Planned Change: A Modern Study, Tommy Wells

Regis University Student Publications (comprehensive collection)

A private High Technology firm whose headquarters are located in the Midwest has just completed several upgrades to replace an in-house legacy application system in which the primary use was to track defects of the firm's custom made software. The firm's implementation of a third party's software suite to replace the in-house legacy application was studied using a case study method, which implemented key performance indicators to the change theory called "The Dynamics of Planned Change" introduced by Lippitt, Watson, and Westley. The key performance indicators were introduced as a way to determine if the firm's actions could be validated …