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Stephen Klein Wellness Center Patient Satisfaction Survey: Development And Preliminary Results, Emily Knudsen-Strong, Msc, Joseph Flaxer, Rickie Brawer, Mph, Phd, Mudit Gilotra, Md, James Plumb, Md, Mph
Stephen Klein Wellness Center Patient Satisfaction Survey: Development And Preliminary Results, Emily Knudsen-Strong, Msc, Joseph Flaxer, Rickie Brawer, Mph, Phd, Mudit Gilotra, Md, James Plumb, Md, Mph
CwiC Posters
Study design:
•Selected the CAHPS® with Patient Centered Medical Home question set to administer to patients receiving medical care at SKWC (52 questions)
•Included 2 supplemental questions to assess patients’ likelihood to refer others to SKWC
•Developed an additional survey for patients receiving behavioral health services (16 questions)
Participant recruitment and data collection:
•Calculated a target number of 130 participants based on CAHPS® guidelines of 50 surveys per Full Time Employee
•Observed patient flow and developed recruitment strategy for a convenience sample
•Eligibility criteria: patient ≥18 y/o and had a medical appointment in the last 12 months
•Participants were invited …