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An Evaluation Of The Implementation Of Total Quality Management In A Service Organization, Charles Stanford Stevens

Engineering Management & Systems Engineering Theses & Dissertations

This research consists of a formative evaluation designed to identify the steps necessary to revitalize a formerly successful Total Quality Management (TQM) process at a U.S. Navy engineering and logistics support organization. The research also developed a methodology to account for the fact that the investigator is a well-informed insider who served as one of the principle change agents for the TQM implementation.

The research is based on the researcher's observation that the major cause for the waning implementation was due to senior management and leadership issues and the organization-wide processes with which they interface. The investigation consisted of an …

Cross-Cultural Issues In The Management Of German-Owned Business Subsidiaries In Hampton Roads, Teja Ulrich

Engineering Management & Systems Engineering Theses & Dissertations

'Culture' can be described as patterns of thinking, feeling and acting that distinguish one cultural group from another. Cultural diversity is therefore likely to introduce variety to organizations in which individuals from different national backgrounds are working together. Although this variety bears the potential for an improvement of the cognitive development in the organizations, managers of multicultural business organizations tend to perceive cultural diversity as a disadvantage. This thesis attempts to identify the impact of cultural differences between Germans and Americans on organizations in which German managers work with American employees. German managers of eight business subsidiaries in the Hampton …

A Sociotechnical Approach To The Study Of Semiautonomous Work Group Communication In Technical Organizations, Elizabeth B. Varnes

Engineering Management & Systems Engineering Theses & Dissertations

The sociotechnical aspects of group communication in semiautonomous technical work teams were investigated to understand how team members define "effective" group communication and what impact technical tools have on the group communication process. A team of workers with various technical backgrounds was selected for study. The study involved videotaped group sessions, a group training educational briefing and individual group member questionnaires. The results indicate that group members believed sharing information among group members was critical to successful communication and that certain technical tools could be effective during group meetings. The findings are congruent with the general theory that group communication …

A Comparison Of Minority And Non-Minority Engineering Students On Selected Personality And Program Variables, Thomas Mercer Collier Jr.

Theses and Dissertations in Urban Services - Urban Education

The purpose of this study was to investigate whether there are common characteristics associated with 226 Hispanic, African American, and White engineering students who persist at predominantly White colleges and universities. A personality profile of minority and non-minority engineering students was developed. Information regarding factors influencing choice of major, university, study, work and extracurricular involvement, possible reasons for withdrawal from college, awareness and satisfaction with student support services and selected academic courses was also compiled. Components of Minority Engineering Programs (MEPs) which are most used or valued by minority engineering students were identified.

Analysis of Variance identified four of the …

Multidimensional Approach To Implementation Of Continuous Process Improvement Utilizing Small Run Analysis In A Shipyard Environment, Paul Ray Hollandsworth

Engineering Management & Systems Engineering Theses & Dissertations

Nationally, both public and private shipyards are experiencing a high rework rate (over 40%) in the fabrication of plug connectors used for electronic systems onboard Navy vessels. The shipyard's survival depends on acquiring the elements necessary to maintain a major industry in a position of continuous improvement that produces a better product than their competitors, at less cost, in a safe manner, and on schedule.

This research addresses the complex problem of how to introduce quality control methodologies within a job shop environment that assists in identifying variables that influence the rework rate of plug fabrication process over a four …

Cultural Transposition: Exploring Meanings Of And Strategies For Cross-Cultural Transfer Of Organizational Practices, Yongming Tang

Engineering Management & Systems Engineering Theses & Dissertations

The research objective is to study the phenomenon of transferring organizational practices which are conceptualized in one culture to another different culture. The purpose of the study is (1) to understand how cultural values and beliefs are manifested in behavior; (2) to explore how the Western organizational practices are interpreted and assimilated into an organization in an Eastern culture; and (3) to explore strategies for the fit between local cultural orientations and imported organizational practices. A qualitative, interpretive, and reflexive research methodology was developed to conduct this study.

The study was conducted in two phases. The first phase was designed …