Digital Commons Network^™

No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker

Librarian Publications

The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that boost morale and foster not only compliance, but initiative-taking and innovation. The CSP became a widely adopted part of campus-wide assessment, beyond the libraries. Subsequent presentations at conferences led to multiple requests and implementation at other libraries.

The Effects Of Collegiate Mentoring: An Empirical Review, Rebecca Cohen

Senior Capstone Projects

The effects of mentorship have dominated discussions of strategic leadership development in the hospitality industry. At first glance, it may seem difficult to form a lasting and beneficial mentoring relationship due to the challenges inherent in creating a natural and organic rapport between two individuals. The purpose of the following review is to showcase the comparison between existing literature in regard to the effects of the mentor-mentee relationship in the collegiate setting. Through the analysis of the existing literature, three cumulative themes became apparent: career development, psychosocial support, and role modeling. The mentor-mentee relationship, which is usually positive, can become …

Examining Emergent Systems Management Strategies In Overseas Operations, Kristofer Hawbaker

Doctoral Dissertations and Projects

Stadler, Mayer, and Hautz (2015) believed that most global companies did not possess the right management capabilities to make overseas movement profitable. Businesses must manage a bevy of internal and external organizational and process interdependencies to achieve success globally (Dynes, 2008), and these organizational processes have become increasingly more complex and adaptive (Anderson, 1999; McKelvey, 2001; Stacey, 1992; Wheatley, 1999). Today’s business leaders still develop reductionist solutions to solve complex problems despite this type of thinking's practical limitations (Menkes, 2011). Comstock (2016) foresaw emergent management as a necessity in the current era, which requires organizations to unify around information flows …

Future And Value: The Library As Strategic Partner, Antje Mays

Library Presentations

Broader economic trends spawn budget pressures for education and libraries, prompting a plethora of studies on the value and relevance of libraries. Numerous reports on economic decline in libraries and studies with mixed pronouncements on the value of libraries have led to a negative self-image within the library profession. Yet libraries' leadership in connecting learners to knowledge is at the heart of producing many of the key skills sorely needed in robust societies and economies. Librarianship has many untapped opportunities for positioning itself as a prominent strategic partner. This paper outlines current research on the economic and societal context for …

Nurturing The Talent Pipeline For An Emerging Global Workforce, Robert Hernandez, Richard D. Busby

Publications & Research

Passion. IMSA’s ability to produce thinkers and problem solvers doesn’t just breed pragmatists who know what it takes to be successful – it also gives students the chance to discover their passion. The more they try and the more they experience, the more they discover what they love. The chance to pursue passion means graduates have a greater sense of vision – and a greater chance of realizing their true potential.

IMSA teaches students to be global citizens in a diverse world. IMSA embraces diverse perspectives enriching understanding and the knowledge, attitudes, and skills required to function as …

01. Evolution Of Leadership, Illinois Mathematics And Science Academy

CORE

This module serves as an introduction to the academic study of leadership and leadership theory, encouraging students to dissect leadership concepts through an objective and subjective lenses. With a general understanding of how leadership has changed through time and how it is classified today, students can explore where they fit into the definition itself.

07. Gender In Leadership, Illinois Mathematics And Science Academy

CORE

This module encompasses the controversy and broadness of gender. Students begin with recognizing their subconscious gender biases, followed by a providing them with a vernacular of culture to help students better understand and differentiate terms. Then the students will explore the fluidity of gender through discussion on gender X and transgender. Furthermore, there will be an activity about the origin of gender roles, and how that shaped gender roles today. The students will also be able to apply their learnings to the real world by learning how to resolve conflict regarding gender and sexuality.

09. Group Dynamics, Illinois Mathematics And Science Academy

CORE

The Group Dynamics module focuses on informing students about inter/intra group interactions, while also demonstrating the role of an individual within a group. As individuals become a part of a group, they lose a certain distinction between their personal identity and their group personality, or prototype. Individuals become part of a social categorization and comparison, and require the skills of empathy and relations to successfully communicate with not only their ingroup, but also their outgroup. An absence of awareness of the feelings around them can develop the negative effects of groupthink, as individual ideas are unheard. As fitting into the …

05. Leadership And Communication, Illinois Mathematics And Science Academy

CORE

This module covers several topics in communication beyond public speaking. It emphasizes the importance of communication in general and how it relates to leadership. First, students will explore the ideas and applications of negotiation in leadership. To give students the skills to effectively speak and negotiate, the module also allows students to practice concepts of nonverbal communication such as subconscious body language. The module also demonstrates how a leader can use manipulation and persuasion, as well as the distinction between the two topics. Finally, the module has students critically analyze the ethics and necessity of political correctness.

02. Psychodynamics, Illinois Mathematics And Science Academy

CORE

This module will facilitate various psychological models and review the six bases of power. Students will examine conformity to consensus and to authority. Students will gain a clearer understanding of their own psychological preferences and the concept of “acting for the greater good”. The module will also address self-awareness and how it relates to psychodynamics as well as leadership.

04. Leadership In Social Movements, Illinois Mathematics And Science Academy

CORE

This module serves to teach students to think critically and objectively about Social Movements. Social movements have been a prominent piece of history in the United States and several other countries. They are media of expression for people to create change, resist policy, or revolutionize a society. Social movements have been and will continue to be an ongoing activity in human life, making them relevant to students’ lives.

03. Leadership And Religion, Illinois Mathematics And Science Academy

CORE

The purpose of this module is to encourage students to take a step back from their personal lives and their own religion in order to analyze religion as a whole and how it affects leadership, community, an individual’s decision making, etc. The module also focuses on the ways self-discipline is part of religion by tying the skill into the characteristics of religion and analyzing its presence in religious groups.

08. Culture In Leadership, Illinois Mathematics And Science Academy

CORE

This module will be an exploration in cultural theory, practical issues in culture, and many of their implications in leadership. We first give students the necessary vernacular to engage in intelligent discourse on the subject, then move to the higher level content. The module then looks at multiculturalism, pluralism, and assimilation through real world examples. This is followed with a simulation that will make students question their core beliefs through the introduction of cultural relativism. The module will then make explicit leadership connections through empirical evidence with GLOBE studies, and finish with conversation on the highly relevant topic of IMSA …

10. Education, Illinois Mathematics And Science Academy

CORE

As constituents of academia, our students are surrounded by educational systems and models. This module seeks to broaden their horizons regarding educational systems and the process of learning, ranging from individual to societal to global levels. Two leadership theories (transformational and situational) are observed in this module as well as how education and leadership can combine in an effective manner.

Toward A Theory Of Biblical Leadership, Andrew Babyak

Business Educator Scholarship

The Faith at Work Movement started in the 1980s to address the needs of Christians who felt like their life was being segmented between their work and faith (Miller, 2003). As Christians have been searching for meaning at work, they have accepted servant leadership as the ideal form of leadership because it has been taught as the leadership of Jesus (Niewold, 2007). In this paper, an ideological exegesis of Luke 9:57-62 reveals that the true leadership of Jesus does not fit into the construct of servant leadership. As a result of the ideological exegesis, this paper proposes a new theory …

How Might Servant Leadership Principles Impact Employee Turnover At A Solid Waste Management Firm?, Clifton Thacker

Doctoral Dissertations and Projects

This study analyzed the impact servant leadership had on employee turnover at an SWM firm. Many authors were reviewed with literature pertaining to leadership, servant leadership, and SWM. Multiple interviews were conducted with current personnel at an SWM firm that utilizes servant leadership in order to gain a better understanding of the experiences of these employees. The results of the study indicate that servant leadership has a profoundly positive impact on employee satisfaction and, consequently, decreased turnover. The researcher developed many themes based on data analysis, which included culture, accountability, support, and commitment.

Picking Up The Pieces: Managing People During And After A Reorganization, Catherine B. Soehner

Library Philosophy and Practice (e-journal)

Libraries need to change rapidly in response to advances in technology, expectations of users, funding, and other pressures from both inside and outside the library. Often library administration/management reorganizes personnel, duties, and departments to accomplish new goals and to shift focus of library services. Both during and after a reorganization, employees respond to the changes in a wide variety of ways, ranging from acceptance and positivity to anger and resistance. Fortunately, administrators and managers have a variety of tools available to help employees deal with change and to move them toward success. There are many books and articles on the …

Can Being Overconfident Make You A Better Leader?, Kenny Phua, T. Mandy Tham, Chi Shen Wei

Research Collection Lee Kong Chian School Of Business

When Apple CEO Steve Jobs approached AT&T about partnering on a new kind of mobile phone — a touchscreen computer that would fit in your pocket — Apple had no expertise in the mobile market. Yet AT&T executives quickly came to believe so strongly in Job’s vision that they skipped internal process protocols to land the deal. Randall Stephenson, then CEO of AT&T, famously said, “I told people you weren’t betting on a device. You were betting on Steve Jobs.” Apple went on to secure massive commitments from AT&T’s suppliers, who spent hundreds of millions to build factories for iPhone-specific …

Winning On And Off The Court: An Interpretive Case Study Of A Leader’S Effectual Power And Influence, Eugene Smith

Dissertations

The purpose of this research is to study the leadership profile of a leader’s effectual power and influence. A qualitative research design is preferred to capture rich, thick personal responses from the interview participants. Semi-structured interviews were utilized with open-ended questions, which enabled the respondents to provide unique insights and reflections of their direct and indirect experiences with the research subject. Additionally, document inquiry and direct observations were used and, as an outcome, triangulation was achieved.

Effective use of power is studied in the context of a leader’s ability to influence others to induce a desired outcome. The subject’s influence …

Yes! And ... I'M So Tired Of Experiential Learning, Scott J. Allen

2018 Faculty Bibliography

For more than a decade, I have been experimenting with curricular and cocurricular approaches to leadership education. In the classroom, my focus is teaching graduate and undergraduate courses in leadership, and in 2015, l cofounded a nonprofit, Collegiate Leadership Competition, which is an organization dedicated to creating a practice field for leadership learning and education. l read the work of Byrne, Crossan, and Seijts (20I8) and truly appreciate their approach and thinking when it comes to developing leader character. In a nutshell, l could not agree more with their thinking, and like them, I have been experimenting with new and …

Impacts Of Leadership On Tqm In Food Industry In India, Abhir Anil Joshi

Masters Theses & Specialist Projects

To improve an organizations competitive edge, leadership has adopted a conventional and organized approach known as TQM to improve the quality of its products and services. Implementation of TQM varies from one organization to another. This study determined the various impacts of leadership on TQM in the food industry in India. The continuous decrement of India's economy has led organizations to hire nonskilled people who lack the basic knowledge of the process and thus do not work efficiently and thus ensuring failure of TQM. Another problem faced was the lack of a healthy management which ensures a positive environment and …

A Phenomenological Exploration Of Women Entrepreneurs' Attitudes And Views On Establishing A Mentoring Relationship, John Rollins

Doctoral Dissertations and Projects

This qualitative phenomenological study explored the attitudes and views of women entrepreneurs on establishing a mentoring relationship. Despite the stated advantages of establishing a mentoring relationship, including improving entrepreneurs’ chances of business success, organizational growth, and leadership development, over 50% of novice women entrepreneurs do not establish a mentoring relationship. The researcher conducted 22 face-to-face semi-structured interviews with women entrepreneurs in the wedding industry. All participants had a positive attitude towards establishing a mentoring relationship and stated that mentoring would increase novice women entrepreneurs’ chance of business success, organizational growth, and leadership development. Most participants believed a mentor would enhance …

Professional Development In Libraries: One Size Does Not Fit All, Patricia D. Sobczak, Agnes K. Bradshaw

VCU Libraries Faculty and Staff Publications

With the constantly changing landscape in 21st century libraries, it would seem that professional development would be more important than ever. However, research indicates that few libraries have formal professional development programs and there are mixed messages from library leaders regarding the necessity and importance of professional development. It is no secret that libraries always seem to be facing budget cuts and funding for professional development is often seen as a low priority. We were curious to understand how professional development is viewed and executed in other academic libraries.

Professional development means different things to different people. To some, professional …

Nirsa Championship Series Volunteerism: The Perceived Impact On Professional Development, Jacob K. Tingle, Randall J. Griffiths, Dan Hazlett, April Flint

School of Business Faculty Research

The National Intramural-Recreational Sports Association (NIRSA) Championship Series (Series) has developed into the primary organization for governing extramural/sport club collegiate recreational tournaments. As NIRSA professionals describe it, the Series has also evolved into a platform for professional development. To date, however, no study has attempted to link professional growth and advancement to volunteerism at Series events. As such, the purpose of this study was to examine skills and competencies that could be correlated with volunteering at Series events. Using Astin’s Input-Environment-Outcome (I-E-O) model the research team explored the environmental impact of the volunteer experience by collecting data in two phases …

An Invitation Regarding Law And Legal Education, And Imagining The Future, Michael J. Madison

Articles

This Essay consists of an invitation to participate in conversations about the future of legal education in ways that integrate rather than distinguish several threads of concern and revision that have emerged over the last decade. Conversations about the future of legal education necessarily include conversations about the future of law practice, legal services, and law itself. Some of those start with the somewhat stale questions: What are US law professors doing, what should they be doing, and why? Those questions are still relevant and important, but they are no longer the only relevant questions, and they are not the …

Open Innovation In Small And Medium-Sized Enterprises: Executive And Employee Perception Of Processes And Receptiveness, Bethany A. Davidson

Antioch University Dissertations & Theses

This study explored open innovation activities in small and medium-sized enterprises. Most open innovation research to date has focused on large organizations; however, how large organizations engage in open innovation is very different from that of small and medium-size enterprises. The embedded design, mixed methods study utilized a survey delivered to owners or other organizational executives and employees of small and medium-size enterprises to solicit information regarding whether small and medium-size enterprises are actively engaging in inbound open innovation activities, their motivation for engaging in open innovation, and the sources they are utilizing to obtain new ideas for products and …