Digital Commons Network^™

Through The Eyes Of Experts: A Socio-Cognitive Perspective On The Automation Of Fingerprint Work, Christopher Davis, Ellen M. Hufnagel

USF St. Petersburg campus Faculty Publications

Prior research on technological frames indicates that manyof the difficulties associated with systems implementation stem from differences in the meanings users, managers, and system developers attribute to automation projects. Although the concept of technological frames has been used to explore the bases for intergroup conflict during implementation, it is also a useful device for probing more deeply into the effects complex systems have on users' perceptions of their work and the role-altering effects of new technologies. Drawing upon personal construct theory and job characteristics theory, we adapted the repertory grid technique to explore the technology- in-use frames of a group …