Open Access. Powered by Scholars. Published by Universities.®
- Keyword
-
- Agritourism; agribusiness; wine tourism (1)
- Automation (1)
- Darden Restaurants; college education; hospitality education; (1)
- Future of work (1)
- Gender; destination marketing (1)
-
- Gender; stereotyping; hospitality; leadership; management (1)
- Guest experience; luxury hospitality management (1)
- Guest experiences; Trivandi (1)
- Hospitality industry; customer expectations (1)
- Hospitality; tourism; U.S. workforce (1)
- Hotels; human trafficking (1)
- Infectious disease; travel health (1)
- Managers; hospitality (1)
- Mental models (1)
- Pharmacy (1)
- Philanthropy (1)
- Qiddiya; tourism; Saudi Arabia (1)
- Smart destinations; technology; innovation (1)
- Structural equation modeling (1)
Articles 1 - 15 of 15
Full-Text Articles in Entire DC Network
Engaging Hotel Staff In Anti-Human Trafficking Initiative, Tingting Zhang, Diego Bufquin
Engaging Hotel Staff In Anti-Human Trafficking Initiative, Tingting Zhang, Diego Bufquin
Rosen Research Review
Human trafficking is a serious global issue, within which the hospitality industry is a point of focus for sex trafficking. Despite increases in government- and corporate-mandated anti-human trafficking training, the level of hotel employee engagement with anti-human trafficking initiatives remains poorly researched. In a collaborative effort, researchers at UCF Rosen College of Hospitality Management, Associate Professor Tingting (Christina) Zhang and Associate Professor Diego Bufquin, have set about identifying the factors that influence employee engagement with anti-human trafficking initiatives in the hotel industry in order to establish a practical framework for implementing more effective measures.
Trivandi: Creating Spectacular And Meaningful Guest Experiences, Michael B. Duignan
Trivandi: Creating Spectacular And Meaningful Guest Experiences, Michael B. Duignan
Rosen Research Review
In an insightful interview with James Bulley OBE, CEO of Trivandi, Dr. Michael B. Duignan learns about Trivandi's 'One Team' approach and their aim to push the boundaries in event and venue delivery.
Ucf's Infectious Disease And Travel Health Initiative: Pioneering Resilience For A Healthier Tomorrow, Chait Renduchintala, Frank Badu-Baiden
Ucf's Infectious Disease And Travel Health Initiative: Pioneering Resilience For A Healthier Tomorrow, Chait Renduchintala, Frank Badu-Baiden
Rosen Research Review
In a world grappling with the profound challenges posed by infectious diseases and global travel, the University of Central Florida (UCF) stands at the forefront of groundbreaking research and innovation. An exceptional new initiative—the Infectious Disease and Travel Health Initiative—is set to revolutionize how we approach health resilience, disease outbreak mitigation, traveler safety, and the continuity of essential services. Spearheaded by eminent researchers from UCF's College of Medicine, including Dr. Kenneth A. Alexander, Dr. Griff Parks, Dr. Eric Schrimshaw, and Dr. Taj Azarian, along with Dr. Robertico Croes, principal investigator from the UCF Rosen College of Hospitality Management, this initiative …
Concern Or Control?: Gender Stereotyping And Hospitality Leaders, Bendegul Okumus, Wei Xiong, Shiyun Chen, Fang Fan
Concern Or Control?: Gender Stereotyping And Hospitality Leaders, Bendegul Okumus, Wei Xiong, Shiyun Chen, Fang Fan
Rosen Research Review
Although most managers in the global hospitality industry are still male, an increasing number of women are taking on leadership roles. But how exactly do employees perceive masculine and feminine leadership styles? New research led by UCF Rosen College of Hospitality Management's Associate Professor Bendegul Okumus and the research team she works with looks at gender stereotypes and finds that the most successful managers, in the eyes of their staff, have a management style that combines both masculine and feminine leadership traits.
Providing A Clear Foundation For Smart Destinations, Youcheng Wang, Alan Fyall, Ekaterina Sorokina, Peter Lugosi
Providing A Clear Foundation For Smart Destinations, Youcheng Wang, Alan Fyall, Ekaterina Sorokina, Peter Lugosi
Rosen Research Review
Smart destinations are a nascent and growing category in destination marketing but suffer from a lack of clarity. What is a 'smart destination'? UCF Rosen College of Hospitality Management's Dr. Youcheng Wang and Dr. Alan Fyall led an international team of hospitality management specialists tasked with providing a clear foundation for smart destination researchers and practitioners. Their study, published in the Journal of Destination Marketing and Management, provides significant insight and stokes the fire beneath destination marketing organizations.
Motivating Employees Through Servant Leadership, Fevzi Okumus
Motivating Employees Through Servant Leadership, Fevzi Okumus
Rosen Research Review
Meeting customer expectations is critical for success within the hospitality industry and frontline employees play a key role in delivering customer satisfaction. Leaders who display a servant leadership style put the interests of employees and the organization above their own. To investigate how this leadership style influences employee motivation and behavior, Dr. Fevzi Okumus, UCF Rosen College of Hospitality Management, and his collaborators have put forward and evaluated a model of the interrelationships between servant leadership and employee engagement, job satisfaction, and absenteeism. They found that leaders evidencing this style positively impacted work engagement and absenteeism. Their findings offer important …
Time + Talent + Treasures = Partnerships For Success, Susan Vernon-Devlin, Marcela Defaria
Time + Talent + Treasures = Partnerships For Success, Susan Vernon-Devlin, Marcela Defaria
Rosen Research Review
The tools for philanthropy and successful development do not come in a box with instructions. Instead, they are crafted through building positive relationships over time, which unleashes potential in like-minded individuals, enriches the human experience, and propels broad-based prosperity for the many communities positively impacted by the outcomes. At UCF Rosen College of Hospitality Management, we are working to make a difference and transform lives.
Micro-Clustering: Bringing Innovation To Agritourism, Robin Back
Micro-Clustering: Bringing Innovation To Agritourism, Robin Back
Rosen Research Review
What’s better than simply drinking wine in a vineyard? Maybe a beautiful destination where the whole family can enjoy a day together, tasting wine, enjoying a variety of activities, and watching the kids play. Dr. Robin Back at the UCF Rosen College of Hospitality Management and his collaborators have examined a case example that presents a new business model for wine tourism—micro-clustering with diverse forms of ownership on two adjacent wine farms. The team reveals how a single South African agribusiness achieved success, and raises the possibility of other similar businesses doing the same.
Developing A Scale To Measure Destination Gender, Tingting Zhang
Developing A Scale To Measure Destination Gender, Tingting Zhang
Rosen Research Review
Whether they depict the rugged landscape of the American West or the seductive charm of a South Asian beach, photographs and their accompanying text are powerful drivers of tourism demand. But what lies behind our response to such tourism tropes? Rosen College researchers have produced a new study which reappraises destination marketing through a gender-based lens. Led by Dr. Tingting Zhang, the study has developed and validated a cross-cultural scale to determine ‘destination gender’, or whether a location should be thought of as having masculine or feminine gender traits and appeal.
Qiddiya: The Capital Of Entertainment In Saudi Arabia, Manuel Rivera
Qiddiya: The Capital Of Entertainment In Saudi Arabia, Manuel Rivera
Rosen Research Review
Located only 45km away from Riyadh, Qiddiya is a city that is destined to become one of the biggest tourist attractions in Saudi Arabia, providing thousands of jobs, millions of dollars of revenue and a pathway to the future for a whole generation of young Saudis. Dr. Manuel Rivera interviews the CEO of Qiddiya, Philippe Gas, to discuss where his passion for hospitality originated, the bright future of Qiddiya, and their partnership with UCF Rosen College of Hospitality Management.
Preparing The Hospitality And Tourism Workforce For The Future Of Work, Arthur Huang
Preparing The Hospitality And Tourism Workforce For The Future Of Work, Arthur Huang
Rosen Research Review
The economic restructuring necessitated by the Covid-19 pandemic has ignited a fundamental transformation of the US workforce driven by powerful digital technologies. No sector has been hit harder than the hospitality and tourism industry (H&T), and no industry has more to gain from reinvention. H&T employs about 32% of the US labor force; however, workers’ wages, benefits, and career support are among the lowest of all industries. Moreover, research shows that numerous jobs in H&T are susceptible to automation due to advancements in artificial intelligence (AI). The fears related to job loss resulting from applying advanced technology, such as AI, …
Managers From Hell In The Hospitality Industry, Fevzi Okumus
Managers From Hell In The Hospitality Industry, Fevzi Okumus
Rosen Research Review
The majority of employees are disaffected with their work and not engaged in their place of employment. This is a surprising but statistically validated fact revealed in a Gallup poll, and it has prompted Rosen College researchers to investigate how far it applies to hospitality. In what is thought to be the first study to look at the problem in the industry, research by Dr. Fevzi Okumus and his two former Ph.D. students reveal what hospitality employees have to say about "managers from Hell," and what this means for the sector.
Automation Anxieties: Perceptions About Technological Automation And The Future Of Pharmacy Work, Cameron W. Piercy, Angela N. Gist-Mackey
Automation Anxieties: Perceptions About Technological Automation And The Future Of Pharmacy Work, Cameron W. Piercy, Angela N. Gist-Mackey
Human-Machine Communication
This study uses a sample of pharmacists and pharmacy technicians (N = 240) who differ in skill, education, and income to replicate and extend past findings about socioeconomic disparities in the perceptions of automation. Specifically, this study applies the skills-biased technical change hypothesis, an economic theory that low-skill jobs are the most likely to be affected by increased automation (Acemoglu & Restrepo, 2019), to the mental models of pharmacy workers. We formalize the hypothesis that anxiety about automation leads to perceptions that jobs will change in the future and automation will increase. We also posit anxiety about overpayment related to …
Darden Restaurants: The Role Of College Education In The Hospitality Industry, Rick Cardenas, Elizabeth Yost
Darden Restaurants: The Role Of College Education In The Hospitality Industry, Rick Cardenas, Elizabeth Yost
Rosen Research Review
Rick Cardenas' first job was waiting tables at his local Red Lobster restaurant. Now he is Senior Vice President and Chief Financial Officer of Darden Restaurants, which owns and operates more than 1,700 restaurants under brands including Olive Garden, LongHorn Steakhouse, and Cheddar's Scratch Kitchen. Here, he explains to Rosen College's Elizabeth Yost how his own career developed and discusses the importance of a college education in the hospitality industry.
The Breakers: How To Make It In Luxury Hospitality Management, Tricia Taylor, Danielle Orchard
The Breakers: How To Make It In Luxury Hospitality Management, Tricia Taylor, Danielle Orchard
Rosen Research Review
There is no doubt that from the outside, the Italian Renaissance-style resort The Breakers Palm Beach, looks luxurious and comfortable. Executive Vice President & General Manager Tricia Taylor gives us the inside scoop on what it means to manage such a unique hotel and why she still loves her role 24 years in. She explains to Rosen Colleges' Sr. Director for Advancement, Danielle Orchard, why she is looking to Rosen College for future star employees.