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Impact Of Payment Technology Innovations On The Traditional Financial Industry: A Focus On China, Meifeng Yao, He Di, Xianrong Zheng, Xiaobo Xu
Impact Of Payment Technology Innovations On The Traditional Financial Industry: A Focus On China, Meifeng Yao, He Di, Xianrong Zheng, Xiaobo Xu
Information Technology & Decision Sciences Faculty Publications
With the rapid advent of e-commerce in China, the technological innovation of third-party payment has experienced explosive growth. This important technological innovation, initiated by emerging Internet companies, is helping the traditional financial industry's payment business-represented by commercial banks-expand in both depth and breadth. Meanwhile, there is also a large degree of substitution, competition and crowding out among these banks in terms of the traditional financial industry's basic payment and settlement functions, potential customers, deposit and loan services and traditional intermediary business. This paper explores the impact (episodic and long-term steady-state) of the technological innovation of payment on commercial banks. It …
Technological Innovation: A Case Study Of Mobile Internet Information Technology Applications In Community Management, Wan Su, Xiaobo Xu, Yangchun Li, Francisco J. Martinez-Lopez, Ling Li
Technological Innovation: A Case Study Of Mobile Internet Information Technology Applications In Community Management, Wan Su, Xiaobo Xu, Yangchun Li, Francisco J. Martinez-Lopez, Ling Li
Information Technology & Decision Sciences Faculty Publications
The Mobile Internet Information Technology MIIT has been widely accepted as one of the most promising technologies in the next decades, having various applications and different value positions. However, few published studies explore and examine the effects of MIIT on community management. Based on the Dramaturgical Theory, this article uses a case study method to get an insightful understanding of MIIT. This article found that the MIIT was used by grid organizations to realize technological innovation and change organizational routines and structures, but eventually it was shaped by them, so this new technology was only able to embed itself into …
System For Monitoring The Quality Of Services Provided By A Public Institution Based On Business Processes, Larisa A. Bulysheva, Mikhail Y. Kataev, Natalia V. Loseva
System For Monitoring The Quality Of Services Provided By A Public Institution Based On Business Processes, Larisa A. Bulysheva, Mikhail Y. Kataev, Natalia V. Loseva
Information Technology & Decision Sciences Faculty Publications
Monitoring the quality of the services provided by public institutions is an important element in improving the effectiveness of the entire system of public services in the Russian Federation. As a rule, monitoring is associated with obtaining quantitative indicators of the level of satisfaction of citizens which characterize the quality of services provided. Monitoring results are the basis for modernizing the service management system. However, this approach allows us to evaluate only one side of the process by which a public institution renders services to the consumer of services (citizens). The other side of the issue is related to monitoring …