Digital Commons Network^™

How Design Thinking Can Support The Establishment Of An Eu Govtech Ecosystem, Marzia Mortati, Ilaria Mariani, Francesca Rizzo

IASDR Conference Series

GovTech is a relatively new domain of joint interest for public administrations and the private sector. It is recognised to bring social, economic and environmental benefits to (i) the government by driving administrative efficiency, (ii) to citizens by improving quality of services, and to (iii) business by creating the conditions for start-ups growth. In order to provide services that more effectively satisfy citizens' needs and expectations while also complying with government regulations, the GovTech sector is currently exploring how to embrace design thinking and approaches for effective citizen engagement. Building upon the triangulation of knowledge from the existing body of …