Business Commons^™

Including The Customer In Efficiency Analysis:Evidence Of A Hybrid Relational-Transactional Approach, Joseph Coughlan, Estelle Shale, Robert Dyson

Articles

Purpose This paper illustrates the effect of including the customer as a resource in efficiency measurement. Variations in counting the customer illustrate the different impacts on efficiency between a transactional and a relational approach to bank branch marketing. Design/methodology/approach The paper uses Data Envelopment Analysis (DEA) to analyse the efficiency of the branch network under consideration. This technique, while well established in the bank branch efficiency literature, is used here to gain insight into how relationship and transactional paradigms are affecting performance. Findings Although the average profile of the efficiency scores was similar, the scores of the individual branches differed …

Inflacioni, Granit Fetoshi

Theses and Dissertations

Qëllimi i këtij studimi është që të kuptojmë rëndësinë dhe rolin e inflacionit, në mënyrë më të detajizuar në këtë punim pëveç inflacionit si tematik kyqe, do të bëhet fjalë dhe për paranë, deficitet dhe marrëdhëniet midis tyre. Objektivat kryesore të këtij punimi janë verifikimi i dijes teorike dhe praktike të arritura gjatë studimeve si dhe aftësia e studentit që të mbrojë dhe argumentojë përfundimet vetanake në lidhje me materijen të cilën e ka përpunuar në punim. Pasi që inflacioni është në marrëdhënie të ngushtë me paranë, deficitet dhe papunësinë, atëherë në këtë punim është parashtruar nevoja që edhe ato …

Value Creation In Innovation Ecosystems: How The Structure Of Technological Interdependence Affects Firm Performance In New Technology Generations, Ron Adner, Rahul Kapoor

Management Papers

The success of an innovating firm often depends on the efforts of other innovators in its environment. How do the challenges faced by external innovators affect the focal firm's outcomes? To address this question we first characterize the external environment according to the structure of interdependence. We follow the flow of inputs and outputs in the ecosystem to distinguish between upstream components that are bundled by the focal firm, and downstream complements that are bundled by the firm's customers. We hypothesize that the effects of external innovation challenges depend not only on their magnitude, but also on their location in …

I’Ll Have The Ice Cream Soon And The Vegetables Later: A Study Of Online Grocery Purchases And Order Lead Time, Katherine L. Milkman, Todd Rogers, Max H. Bazerman

Operations, Information and Decisions Papers

How do decisions made for tomorrow or 2 days in the future differ from decisions made for several days in the future? We use data from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases, grocery customers spend less, order a higher percentage of “should” items (e.g., vegetables), and order a lower percentage of “want” items (e.g., ice cream), controlling for customer fixed effects. These field results replicate previous laboratory findings and are consistent with theories suggesting that people’s should selves exert more influence over their choices the …

Revenue Management With Strategic Customers: Last-Minute Selling And Opaque Selling, Kinshuk Jerath, Serguei Netessine, Senthil K. Veeraraghavan

Operations, Information and Decisions Papers

Companies in a variety of industries (e.g., airlines, hotels, theaters) often use last-minute sales to dispose of unsold capacity. Although this may generate incremental revenues in the short term, the long-term consequences of such a strategy are not immediately obvious: More discounted last-minute tickets may lead to more consumers anticipating the discount and delaying the purchase rather than buying at the regular (higher) prices, hence potentially reducing revenues for the company. To mitigate such behavior, many service providers have turned to opaque intermediaries, such as Hotwire.com, that hide many descriptive attributes of the service (e.g., departure times for airline tickets) …

Weather To Go To College, Uri Simonsohn

Marketing Papers

Does current utility bias predictions of future utility for high stakes decisions? Here I provide field evidence consistent with such Projection Bias in one of life's most thought‐about decisions: college enrolment. After arguing and documenting with survey evidence that cloudiness increases the appeal of academic activities, I analyse the enrolment decisions of 1,284 prospective students who visited a university known for its academic strengths and recreational weaknesses. Consistent with the notion that current weather conditions influence decisions about future academic activities, I find that an increase in cloudcover of one standard deviation on the day of the visit is associated …

Positive Effects Of Negative Publicity: When Negative Reviews Increase Sales, Jonah A. Berger, Alan T. Sorensen, Scott J. Rasmussen

Marketing Papers

Can negative information about a product increase sales, and if so, when? Although popular wisdom suggests that “any publicity is good publicity,” prior research has demonstrated only downsides to negative press. Negative reviews or word of mouth, for example, have been found to hurt product evaluation and sales. Using a combination of econometric analysis and experimental methods, we unify these perspectives to delineate contexts under which negative publicity about a product will have positive versus negative effects. Specifically, we argue that negative publicity can increase purchase likelihood and sales by increasing product awareness. Consequently, negative publicity should have differential effects …

Bridging The Gap Between Academics And Industry, Colm O'Kane

Conference papers

The benefits of close collaboration with industry for undergraduate design students have been repeatedly emphasised in the literature. This paper describes the operation of a design competition as a collaborative project between the DIT School of Manufacturing and Design Engineering and an external company. Small groups of design students were set a design brief and guided through the year by company representatives and by their academic supervisors. Along with giving an example of problem-based learning and showing how academic projects can remain relevant to the commercial design field, this paper gives an example of what approaches can be taken to …

Measure For Measure? Navigating Judgment And Taboos In Teaching And Research, Sally Riad, Michael Elmes

Organization Management Journal

No abstract provided.

Introduction To The Teaching & Learning Section, Steven Meisel

Organization Management Journal

No abstract provided.

Interview With John Witte, Tenino Farms, 2010 (Audio), John Witte

All Sustainability History Project Oral Histories

Interview of John Witte by Steve Rosin at Portland, Oregon on March 1st, 2010.

The interview index is available for download.

Negative Judgments: Reflections On Teaching Reflective Practice, Steven S. Taylor

Organization Management Journal

Teaching reflective practice places difficult demands on the teacher as it seems to inevitably highlight the teacher’s own ability, or lack thereof, to be a reflective practitioner. In this article, I reflect upon a time when I was teaching reflective practice online and a student and I made negative judgments about each other. I found that my negative judgments were primarily based in a tacit assumption that I am right (and the student was wrong) and a fear of failing as a teacher. By being tacit, they are hidden from possible inquiry. An important aspect of my own defensive behavior …

Introduction To Linking Theory & Practice Section, Alvin Hwang

Organization Management Journal

No abstract provided.

Introduction To Research Of Note Section, Kristin Backhaus

Organization Management Journal

No abstract provided.

‘‘Is The Socially Responsible Corporation A Myth? The Good, The Bad, And The Ugly Of Corporate Social Responsibility’’ By Timothy M. Devinney In Academy Of Management Perspectives, May 2009, Kathleen R. Johnson

Organization Management Journal

The following review provides a summary of and comment on Timothy M. Devinney’s article entitled ‘‘Is the Socially Responsible Corporation a Myth? The Good, the Bad, and the Ugly of Corporate Social Responsibility.’’ I argue that Devinney provides a convincing explanation for the failure of corporate social responsibility (CSR) in current predatory, oligopolistic business practices. His exposition provides an initial and necessary first step towards addressing the inequitable systems of organization that contribute to our social and environmental problems.

Our Biggest Issue Yet, William P. Ferris

Organization Management Journal

No abstract provided.

Individual Taxation: Digest Of Recent Developments, Annette M. Nellen, E. D. Cook, A. C. Fowler, E. A. Gershman, J. C. Hagy, J. Horn, D. L. Neuschwander, D. Newman, N. Stapleton

Annette M. Nellen

TIGTA made recommendations regarding the use of individual tax identification numbers (ITINs) with respect to refundable tax credits such as the child tax credit. TIGTA also recommended that the IRS develop a new process to prevent erroneous claims for the earned income credit. • The IRS issued guidance providing the procedure for electing under Sec. 108(i) to include income from indebtedness discharged in a reacquisition of a debt instrument in gross income ratably over a five-year period. • The IRS issued advice to its employees regarding the determination of whether a taxpayer can claim a dependency exemption for a noncustodial …

Real Options Analysis And The Assumptions Of Corporate Finance: A Non-Technical Review, Tom Arnold, Richard L. Shockley Jr.

Finance Faculty Publications

This paper provides a non-technical presentation of the theoretical foundations of corporate financial decision making and the net present value (NPV) rule. Our objective is to show that the concepts of value and value creation arise from a single, unified framework that is firmly rooted in neoclassical microeconomic theory. This, in turn, allow us to demonstrate that the corporate valuation approach generically known as real options analysis is perfectly justifiable - without further qualification - in any situation when investors want managers to maximize NPV.

The Impact Of Corporate Social Disclosure On Investment Behavior: A Cross-National Study, Joyce Van Der Van Der Laan Smith, Ajay Adhikari, Rasoul H. Tondkar, Robert L. Andrews

Accounting Faculty Publications

We examine the impact of corporate social disclosure (CSD) on investment behavior in the US, Japan, France, and Sweden using stakeholder theory as the underlying framework for our analysis. We find that there is a significant difference in investors’ reactions to CSD across countries. Using a unique stakeholder scale we also find that these reactions are related to the investors’ stakeholder orientation. These findings provide insight into cross-national dif- ferences in the perceived relevance of CSD to investors.

Tls Newsletter Volume 3, Edition 3 March, 2010, Unf Transportation And Logistics Society

Transportation & Logistics Society Newsletter

Inside the Newsletter: In the Know--Public Speaking Do's and Dont's. In the Know--Relay for Life. Important Spring Dates. Professional Spotlight--The Propeller Club of Jacksonville. Get to Know Robert Garcia