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Improving Service Delivery Through Provider Training: A Process Evaluation Of The Veterans Affairs Palo Alto Health Care System “Commitment To Serve” Workshop, Ismael Barrera 2017 San Jose State University

Improving Service Delivery Through Provider Training: A Process Evaluation Of The Veterans Affairs Palo Alto Health Care System “Commitment To Serve” Workshop, Ismael Barrera

Master's Projects

As the customer-focused management strategies gradually advances into all of the VISNs [Veterans Integrated Service Networks], the Veterans Health Administration in Palo Alto, California implemented a customer service training program for employees to meet the diverse and complex needs of its customers. This research will analyze whether participants in this training, known as Commitment to SERVE, believe that it is achieving its goal. In other words, does the Veterans Affairs Palo Alto Health Care System (VAPAHCS) staff perceive the Commitment to SERVE workshop as a beneficial customer service training program?


The Geopolitics Of Rare Earth Elements: Emerging Challenge For U.S. National Security And Economics, Bert Chapman 2017 Purdue University

The Geopolitics Of Rare Earth Elements: Emerging Challenge For U.S. National Security And Economics, Bert Chapman

Libraries Faculty and Staff Scholarship and Research

Rare earth elements (REE) contain unique chemical and physical properties such as lanthanum, are found in small concentrations, need extensive precise processes to separate, and are critical components of modern technologies such as laser guidance systems, personal electronics such as IPhones, satellites, and military weapons systems as varied as Virginia-class fast attack submarines, DDG- 51 Aegis destroyers, the F-35 Joint Strike Fighter, and precision guided munitions. The U.S. has some rare earth resources, but is heavily dependent on access to them from countries as varied as Afghanistan, Bolivia, and China. Losing access to these resources would have significant adverse ...


Public Benchmarking : Contributions For Subnational Governments And Benchmarking Design, Federico Del Giorgio Solfa 2017 Universidad Nacional de La Plata

Public Benchmarking : Contributions For Subnational Governments And Benchmarking Design, Federico Del Giorgio Solfa

Federico Del Giorgio Solfa

The theme of this book is benchmarking in the public sector and part of the interest to analyze the importance that benchmarking has gained in the sector -as a tool for improvement and innovation of public management- where States commit efforts to achieve quality, efficiency and effectiveness in the services it provides. The study is exploratory and descriptive, employing a qualitative methodology that combines a bibliographic analysis for the elaboration of the theoretical framework and the definition of the types and dimensions of benchmarking, with the identification and description of experiences from the empirical evidence surveyed. In a special chapter ...


Municipal Co-Distribution Of Goods – Business Models, Stakeholders And Driving Forces For Change, Olof Moen 2017 University of Gothenburg

Municipal Co-Distribution Of Goods – Business Models, Stakeholders And Driving Forces For Change, Olof Moen

TREC Friday Seminar Series

The presentation provides background information and illustrates driving forces of the development of municipal co-distribution of goods in Sweden. The business model is “somewhat unique” to Sweden, given the country’s comprehensive welfare sector through which local governments are often the main transport buyers in smaller municipalities without industries or commerce. In this respect, Sweden has been a pioneer in streamlining public administration at all levels replacing manual work procedures and paperwork with the use of computers and digital information, with an overall aim to allow for spending on social and political reform policies. The main business model used in ...


Identificando A Los Protagonistas: El Mapeo De Actores Como Herramienta Para El Diseño Y Análisis De Políticas Públicas., Santiago Silva Jaramillo 2017 Universidad EAFIT

Identificando A Los Protagonistas: El Mapeo De Actores Como Herramienta Para El Diseño Y Análisis De Políticas Públicas., Santiago Silva Jaramillo

Gobernar: The Journal of Latin American Public Policy and Governance

This article reviews a few experiences of using stakeholders analysis to complement analysis efforts and public policy design. From this approach, the article studies three alternatives to a qualitative approach of stakeholders mapping as a tool for: understanding public problems in complex social environments, formulating public policy with sensitivity to social context, and developing public policy evaluations from a pluralistic approach. This text begins by proposing a theoretical framework from which one can understand the mapping and analysis of stakeholders from a public policy approach; then, it describes the three mapping experiences, and finally presents its conclusions in the form ...


Problemas Y Retos En La Implementación Del Gender Mainstreaming En La Política Pública De Mujeres De Medellín (2012-2015). Una Lectura Desde La Meta-Gobernanza, Alejandra León Rojas 2017 Universidad EAFIT

Problemas Y Retos En La Implementación Del Gender Mainstreaming En La Política Pública De Mujeres De Medellín (2012-2015). Una Lectura Desde La Meta-Gobernanza, Alejandra León Rojas

Gobernar: The Journal of Latin American Public Policy and Governance

This article examines the difficulties in the implementation of gender mainstreaming in the Public Policy of Medellin’s women, under the lens of the meta-governance literature. The purpose is to determine how the problems of coordination between actors and means of governance have influenced incorporation and implementation processes of this international strategy, within the Municipal Administration of Medellin, and especially for the period 2012-2015. For this, a review of the experiences around protocols and routes of mainstreaming within the Women's Secretariat and its Mainstreaming Team was necessary; as well as a semi-structured interview and the mainstreaming workshops which were ...


El Análisis De Políticas Públicas: La Evolución De Una Disciplina Y Su Relevancia En Colombia, Carlos Andres Olaya 2017 Universidad EAFIT

El Análisis De Políticas Públicas: La Evolución De Una Disciplina Y Su Relevancia En Colombia, Carlos Andres Olaya

Gobernar: The Journal of Latin American Public Policy and Governance

For several decades, the so-called public policy turn has become more relevant in the context of Latin America in general, and Colombia in particular. Both in the political and academic spheres, research projects or intervention have been put forward which, directly or indirectly, relate to a vague and general notion of "public policy." However, the advances in the specific field of the policy theory are timid. Therefore, it is necessary to deepen and energize the proper disciplinary debates of public policy, beyond the study of any policy in particular. Thus, this article explores the historical development of policy studies as ...


Los Fundamentos Del Análisis Prospectivo De Políticas Públicas, Juan Guillermo Vieira Silva 2017 Universidad Nacional de Colombia

Los Fundamentos Del Análisis Prospectivo De Políticas Públicas, Juan Guillermo Vieira Silva

Gobernar: The Journal of Latin American Public Policy and Governance

Given the inexistence in Spanish of an introductory synthesis to prospective policy analysis, this article proposes its conceptual and historical bases, the analysts' work and skills, and the ways to approach it, listing some of the most used methods and techniques . For this, the article reviews an important part of the English literature on the subject, organizing it descriptively for pedagogical and analytical purposes. Initially, the use of the expression public policy analysis is clarified, differentiating the field of public policy studies from the analysis applied within it to produce information for decision making; then the definition of policy analysis ...


Gobernar: Una Oportunidad Para Renovar La Investigación En Administración Pública Comparada, Oscar Oszlak 2017 Centro de Estudios de Estado y Sociedad (CEDES)

Gobernar: Una Oportunidad Para Renovar La Investigación En Administración Pública Comparada, Oscar Oszlak

Gobernar: The Journal of Latin American Public Policy and Governance

No abstract provided.


Table Of Contents, 2017 Binghamton University

Table Of Contents

Gobernar: The Journal of Latin American Public Policy and Governance

No abstract provided.


El Discurso De La Transición Al Socialismo De Hugo Chávez (1999-2008), Josefina Bruni Celli, Javier Rodríguez 2017 Instituto de Estudios Superiores de Administración

El Discurso De La Transición Al Socialismo De Hugo Chávez (1999-2008), Josefina Bruni Celli, Javier Rodríguez

Gobernar: The Journal of Latin American Public Policy and Governance

The purpose of this study is to trace Hugo Chavez’s transition-towards-Socialism efforts in Venezuela between 1999 and 2008, and by means of discourse analysis. Through combined qualitative and quantitative analyses of a random transcript sample from the ‘Aló Presidente’ Sunday program, the study: 1) analyzes the president's discourses that have to do with production relations, for the purpose of clarifying the trajectory of Hugo Chávez's policies regarding these, and in associated models of production; 2) identifies the discursive strategies employed by Hugo Chávez to legitimize and push forward changes in the very production relations that he promoted ...


Biciactivismo En Medellín. De La Acción Colectiva A La Agenda Política, Gloria Estela López Lopera, Diana Patricia Salinas Arango 2017 Universidad EAFIT

Biciactivismo En Medellín. De La Acción Colectiva A La Agenda Política, Gloria Estela López Lopera, Diana Patricia Salinas Arango

Gobernar: The Journal of Latin American Public Policy and Governance

The analysis of collective action from Medellin’s cycling advocacy groups on the political agenda of the city, when seen through an Interpretativist Theoretical Perspective, is a reflection of the actual gap between the citizens and the public policy. This fact gives importance to the contexts, local knowledge, and the citizenry’s arguments. The case study is in itself a tool of methodological inquiry. Empirical evidence is gathered by applying semi-structured interviews, direct observation, and documentary review. Such evidence is systematized using matrixes and map-analysis. Cycling advocacy groups of Medellin become visible through proposals which represent the bicycle as a ...


Editorial - Spanish, Nadia Rubaii, Santiago Leyva 2017 SUNY Binghamton

Editorial - Spanish, Nadia Rubaii, Santiago Leyva

Gobernar: The Journal of Latin American Public Policy and Governance

No abstract provided.


Editorial - English, Nadia Rubaii, Santiago Leyva 2017 SUNY Binghamton

Editorial - English, Nadia Rubaii, Santiago Leyva

Gobernar: The Journal of Latin American Public Policy and Governance

No abstract provided.


Book Review: Smart Risks: How Small Grants Are Helping To Solve Some Of The World’S Biggest Problems, Susan Appe 2017 Binghamton University

Book Review: Smart Risks: How Small Grants Are Helping To Solve Some Of The World’S Biggest Problems, Susan Appe

Gobernar: The Journal of Latin American Public Policy and Governance

No abstract provided.


The Department Of Public Administration Fall 2017 Newsletter, Celia A. Watt 2017 The College at Brockport

The Department Of Public Administration Fall 2017 Newsletter, Celia A. Watt

Department of Public Administration Newsletter

This is the fall 2017 edition of the semi-annual newsletter of the Department of Public Administration's Masters of Public Administration students, featuring news and updates on current students and alumni, faculty and department activities.


Municipal Freedom Of Information And Protection Of Privacy Act, 1989: Organizational Change In The Region Of Hamilton-Wentworth, Thomas Plant 2017 Western University

Municipal Freedom Of Information And Protection Of Privacy Act, 1989: Organizational Change In The Region Of Hamilton-Wentworth, Thomas Plant

Thomas G Plante PhD, ABPP

This paper examines the organizational changes that have taken place in Hamilton-Wentworth as a result of the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) based on case studies of the regional clerk’s department and the regional police department. The findings reveal that when change occurs at the municipal level, it is important to view the organization as a compilation of the organizational structure, the groups within the organization, and the individuals who comprise those groups in order to avoid decline.


E-Government And Civic Engagement In San Diego County, Marcos A. Ybarra 2017 California State University, San Bernardino

E-Government And Civic Engagement In San Diego County, Marcos A. Ybarra

Electronic Theses, Projects, and Dissertations

Due to technological advances, local city governments are relying heavily on websites and the Internet to connect with citizens. This project will discuss the relationship between e-government and civic engagement in San Diego county and its effectiveness. E-government is defined as the delivery of a city government’s information and services to its citizens through its website. Civic engagement involves active participation from the citizens and is defined as the interaction between the city government and its citizens. This project will analyze the 18 city websites of San Diego county to determine the effectiveness of each city’s website in ...


Executive Summaries, 2017 Grand Valley State University

Executive Summaries

The Foundation Review

No abstract provided.


Front Matter, 2017 Grand Valley State University

Front Matter

The Foundation Review

No abstract provided.


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