Social Work Commons^™

Exploring Patient Satisfaction Among Transgender And Non-Binary Identified Healthcare Users: The Role Of Microaggressions And Inclusive Healthcare Settings, Stevie Forbes-Roberts

Theses and Dissertations (Comprehensive)

Patient satisfaction is an important indicator of quality of healthcare delivery. Transgender and non-binary (TGNB) people regularly report experiencing discrimination when in healthcare settings and few TGNB-inclusive services are available. Researchers have not examined how discrimination and access to TGNB-inclusive services are associated with patient satisfaction among TGNB healthcare users. Among a convenience sample of TGNB people (n = 146) from Canada and the United States, I examined the relationship between patient satisfaction, experiencing microaggressions from primary healthcare providers, and receiving care in a TGNB-inclusive healthcare setting.

The results from a multivariable linear regression suggest that experiencing microaggressions is …

Maps Of Marginalization: Exploring The Healthcare Experiences Of Men And Women With Fibromyalgia, Michelle J. Skop

Theses and Dissertations (Comprehensive)

This qualitative study explored the retrospective and ongoing healthcare experiences of men and women who have a diagnosis of fibromyalgia (FM), a contested, chronic, and gendered condition of unknown origin. The research question was: "How do men and women who have a diagnosis of FM experience interactions with healthcare providers?" The study, which was epistemologically rooted in the critical theories of feminist poststructuralism and intersectionality, blended constructivist grounded theory with a participatory component, an arts-based research methodology called body-map storytelling. Thirty-five participants were recruited from the Greater Toronto Area and Kitchener-Waterloo. Ten participants completed in-depth interviews while 25 participants completed …