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Full-Text Articles in Science and Technology Studies

Talking To Ourselves: Internal Communication Strategies For Reference Services, John Gottfried, Laura Delancey, Amanda Hardin Apr 2015

Talking To Ourselves: Internal Communication Strategies For Reference Services, John Gottfried, Laura Delancey, Amanda Hardin

DLTS Faculty Publications

At many academic libraries, spiral notebooks and three ring binders have given way to blogs and wikis as a means of facilitating communication at the reference desk. Western Kentucky University Libraries opted instead to create a custom internal website to log reference transactions, highlight current issues, and manage scheduling changes. This solution incorporated numerous platforms and technologies, including LibGuides, Facebook, and Google Calendar. It avoided some of the pitfalls described in the literature, such as relying too heavily on user-generated content, and has been successful largely because it is embedded in the reference workspace and contains features that librarians will ...


Virtual Conference And Meeting Systems: Resources For Online Connections, John Gottfried, Laura Delancey, Carol L. Watwood, Amanda Hardin Feb 2015

Virtual Conference And Meeting Systems: Resources For Online Connections, John Gottfried, Laura Delancey, Carol L. Watwood, Amanda Hardin

DLTS Faculty Publications

Librarians have always tried to stretch the limits of applicable technologies to create effective connections among researchers and resources. We thrive on the tools and tactics that help us do this, and we are always on the prowl for newer, better alternatives. This is one of the best ways we have of keeping high service standards in the face of shrinking budgets and skeletal staffing. Fortunately, there have never been so many technologies to choose from, and there have never been so many challenges calling out for technological intervention.

Hosting online instruction sessions is, for example, an excellent opportunity for ...