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Assessing The Fit Between Child Welfare Information Systems And Frontline Workers: Development Of A Task-Technology Fit Instrument, Kurt William Heisler

Health Services Research Dissertations

States and the federal government continue to invest heavily in child welfare information systems (CWIS) to improve caseworkers' performance, but the extent to which these systems meet caseworkers' needs is unclear. In the field of child welfare there are no reliable user-evaluation measures states can use to assess the degree to which a CWIS meets caseworkers' needs, and identify which specific features of the CWIS most need improvement. The study developed such a measure based on the task-technology fit (TTF) framework, which posits that users will evaluate the usefulness of a technology based on how well it meets their tasks …