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Articles 1 - 25 of 25
Full-Text Articles in Psychology
Effects Of Informational Data Upon Attendance In An Industrial Setting, Karen T. Suarez
Effects Of Informational Data Upon Attendance In An Industrial Setting, Karen T. Suarez
Masters Theses
The purpose of this study was to determine the effects of informational data on employee attendance in an industrial setting. It was believed that knowledge of attendance rates would encourage employees to improve their attendance. An average of 50 male employees ranging from 22 to 55 years of age were included in the study. The procedure involved the implementation of publicly posted graphs which displayed attendance rates for the total department and each shift according to an ABA reversal design. Attendance rates were calculated and graphs updated each week by the department's superintendent. In addition, a brief questionnaire was distributed …
Prompts And Feedback As A Means Of Increasing A Customer Service Behavior In A Family Restaurant, David B. Lennox
Prompts And Feedback As A Means Of Increasing A Customer Service Behavior In A Family Restaurant, David B. Lennox
Masters Theses
Although waiters and waitresses traditionally receive a gratuity based upon quality of service from customers, it may be difficult for them to interpret the amount of the gratuity as an indicator of good service or bad service. This ambiguity could be a result of different amounts of customer checks or faulty comparisons of total dollar amounts (total for the working shift) without taking into consideration the total dollar amount of the customer checks or the number of customers served. This study was conducted to provide accurate information for waitresses regarding gratuity percentage received from customers while monitoring its effects on …
Effect Of Informational Posting And Employee Inspection On Safety Hazard Reduction In A Retail Drug Store, Craig A. Berger
Effect Of Informational Posting And Employee Inspection On Safety Hazard Reduction In A Retail Drug Store, Craig A. Berger
Masters Theses
Undesired safety conditions were operationally defined for a large retail drug store. The recording of unsafe conditions were conducted for two different employee shifts for ten weeks. A multiple baseline design (ABC-ACB) was used in which three conditions were introduced: (a) baseline, (b) public posting of a safety performance chart, and (c) individual employee inspections. Results indicated that the frequency of safety hazards declined 23% from baseline for the public post-condition and declined 44% for the employee inspection condition (averaged across both shifts). An advanced analysis of variance indicated significant mean differences (p < .01) between baseline and employee inspection for both shifts. An additional measure was taken correlating photograph ratings by employees on a safety dimension and an attractiveness dimension. The coefficient of correlation was statistically significant (r = .76; p <.05). The results indicate that a training program involving employee inspections may be an effective way of reducing undesirable safety conditions.
The Effects Of Music On The Duration Of Time Spent In A Store By A Customer, Danita J. Mussatto
The Effects Of Music On The Duration Of Time Spent In A Store By A Customer, Danita J. Mussatto
Masters Theses
The present study was compared the effects of employing music and withholding music in a retail setting. Over a three week experimental period, the duration of time customers spent in a store was recorded. The music system was first employed (Phase I), next the customers were subject to an environment void of music (Phase II), and then the music system was reimplemented (Phase III). During Phase II customers spent significantly less time in the store than in Phase I or Phase III. Another store, employing music continually, was used to control extraneous sources of variability. The results provide empirical verification …
A Comparison Of The Relative Success Of Two Pay Incentive Plans Under Controlled Conditions, Richard J. Poole
A Comparison Of The Relative Success Of Two Pay Incentive Plans Under Controlled Conditions, Richard J. Poole
Retrospective Theses and Dissertations
No abstract provided.
The Effect Of Machine Pacing Of Simulated Inspection Tasks On Physiological And Psychological Stress Reactions, Norma Roll
Retrospective Theses and Dissertations
The purpose of this study was to obtain data on the impact of machine-paced industrial inspection tasks upon workers. Psychological and physiological stress reaction measures were gathered from subjects under simulated work conditions. Typical stress indicators such as heart rate, electromyograph readings, temperature, and psychological stress scales comprised the raw data. After being subjected to statistical analysis, results and conclusions will be discussed in order to gain knowledge and insight as to the stress reactions of the machine-paced inspection worker, and to provide implications for further research.
An Evaluation Of A Visual Training Technique For Female Volleyball Players, Diane G. Burbank
An Evaluation Of A Visual Training Technique For Female Volleyball Players, Diane G. Burbank
Retrospective Theses and Dissertations
No abstract provided.
Fear Of Success And The Performance Of Males And Females In A Managerial Position, Joan A. Helms
Fear Of Success And The Performance Of Males And Females In A Managerial Position, Joan A. Helms
Retrospective Theses and Dissertations
No abstract provided.
A Validity Study Of An Operational Pre-Hire Assessment Process For Professional, Managerial, Technical Personnel, John Galbraith
A Validity Study Of An Operational Pre-Hire Assessment Process For Professional, Managerial, Technical Personnel, John Galbraith
Masters Theses & Specialist Projects
Research concerning the validity of various procedures for assessing managerial potential is reviewed. It is found that several assessment techniques are valid for identifying and/or predicting potential and that a combination of techniques usually accounts for a significantly greater amount of criterion variance than does a single assessment procedure used alone. The lack of research concerning the use of multiplecomponent assessment techniques for the selection of individual job applicants for lower-level managerial positions is pointed out. The present study concerns itself with an operational individual assessment program designed to identify and select from among experienced job applicants those individuals exhibiting …
The Effects Of Performance Appraisal On Staff Performance, Steven S. Armstrong
The Effects Of Performance Appraisal On Staff Performance, Steven S. Armstrong
Masters Theses
Performance appraisals are increasing in numbers, but their effectiveness has little empirical validation. A major objective of the present study was to examine the effects of performance appraisals on the actual performance of supervisees. In addition, it assessed the effect of qualitative, rather than quantitative statements by supervisors. Five staff members participated in this study while working as teaching assistants. Ten dependent variables were observed and recorded per individual, after which the experimenter reviewed the baseline data and targeted six dependent variables for change, based on their low frequencies. The independent variable consisted of a performance appraisal which was a …
An Analysis Of The Behavioral Consequences Of An Attendance Bonus Program, David William Smith
An Analysis Of The Behavioral Consequences Of An Attendance Bonus Program, David William Smith
Masters Theses
Absenteeism is one of the most expensive and complex problems faced by management. Previous efforts to ameliorate attendance problems have focused on demographical analysis of absent workers, providing information of little value in designing remedial programs. The current project is an analysis of an Attendance Bonus Program in terms of contingencies of reinforcement. Six hundred union employees of a manufacturing plant served as subjects, with two comparison plants of 100 and 600 employees as comparative populations. Analysis of the prevailing contingencies identified a number of deficiencies. Attendance reinforcement aspects were appropriate, but a response criterion needs to be established. The …
The Effects Of Written Instructions And Videotape Modeling On The Quality Of Performance Feedback Provided For Subordinates, Ileana Habsburg-Snyder
The Effects Of Written Instructions And Videotape Modeling On The Quality Of Performance Feedback Provided For Subordinates, Ileana Habsburg-Snyder
Masters Theses
The present study was designed to investigate the effects of instructions and modeling in training supervisors to provide performance feedback to their subordinates. Four part-time supervisors served as subjects. An across subjects multiple-baseline design was used which employed a baseline phase, an instructions phase and a modeling phase. Data were collected on the percentage of component behaviors performed during roleplay test sessions and actual performance reviews. Modeling and instructions were found to be equally effective in training, however, a sequential presentation of both methods increased performance substantially. The effects of transfer of training were also examined. The results suggest that …
The Effect Of Active-Participation With Feedback In A Videotape, Discrimination-Training Program, Stephen M. Brewer
The Effect Of Active-Participation With Feedback In A Videotape, Discrimination-Training Program, Stephen M. Brewer
Masters Theses
With the use of a multiple-baseline design, the present experiment examined the effect of three training conditions on the acquisition of tutoring techniques in four volunteer college students. The three training conditions were: (1) Guidelines, subjects read and were tested over a manuscript; (2) Passive-Participation Without Feedback, subjects viewed 15 vignettes of a model's correct and incorrect use of tutoring techniques without receiving feedback on the model's behavior; and (3) Active-Participation With Feedback, subjects actively scored and received feedback on the same videotaped model's use of tutoring techniques. Subjects participated in one of the training conditions once at the beginning …
A Validation Study Of The Federal Aviation Administration's Assessment Center For Facility Chiefs, Nancy K. Blagg
A Validation Study Of The Federal Aviation Administration's Assessment Center For Facility Chiefs, Nancy K. Blagg
Retrospective Theses and Dissertations
No abstract provided.
Job Satisfaction Of Working Black Women And The Relationship Of Social Awareness To Job Satisfaction, Lillian Denise Nunley
Job Satisfaction Of Working Black Women And The Relationship Of Social Awareness To Job Satisfaction, Lillian Denise Nunley
Masters Theses
No abstract provided.
A Comparison Of Behavioral Incentive Systems In A Job Search Program, Louise Smith Rogers
A Comparison Of Behavioral Incentive Systems In A Job Search Program, Louise Smith Rogers
Masters Theses
This research involved a comparison of two approaches for implementing a point system in a job search program, using a between-groups design. The experimental group (a) received precise instructions concerning back-up contingencies, (b) attended weekly feedback sessions, and (c) graphed daily points earned. The control group did none of the above; however, they received the same initial instructions concerning performance standards and point values for behaviors. The control group's instructions included only a vague statement concerning back up contingencies, not directly relating contingencies to point values. The experimental group earned 34% more points. Due to variability in each subject's program …
Completing Long-Term Undergraduate Projects: Some Critical Variables, Timothy K. Zoia
Completing Long-Term Undergraduate Projects: Some Critical Variables, Timothy K. Zoia
Masters Theses
Completion of long-term academic projects involves large amounts of behavior over long periods of time. Steady rates of task completion may be difficult. This study is concerned with the completion of long-term projects by undergraduates who have received a prestigious university scholarship. Project completion and hours worked were correlated with the amount of supervision that the students received. The correlation between frequent supervisory meetings and completing project on time was significant (r=.70; df=1; P<.001). Suggestions for maintaining steady student performance are offered.
A Comparison Of The Effects Of Race And Work Value Orientation Of White-Collar Employees On Their Levels Of Job Satisfaction, Antonio F. Noble
A Comparison Of The Effects Of Race And Work Value Orientation Of White-Collar Employees On Their Levels Of Job Satisfaction, Antonio F. Noble
Retrospective Theses and Dissertations
No abstract provided.
Effects Of Supervisory Feedback Skills On Performance And Job Satisfaction, Kenneth Wayne Barnes
Effects Of Supervisory Feedback Skills On Performance And Job Satisfaction, Kenneth Wayne Barnes
Masters Theses
No abstract provided.
Age And Sex As Factors In Employment Decisions Based On Assessment Center Reports, Constance L. Alden
Age And Sex As Factors In Employment Decisions Based On Assessment Center Reports, Constance L. Alden
Retrospective Theses and Dissertations
No abstract provided.
Improving Staff Performance Through Checklists, Duane Lee Bacon
Improving Staff Performance Through Checklists, Duane Lee Bacon
Masters Theses
Analysis of a checklist system suggested that it may be a useful method of improving staff performance and that three features were important: task definitions, recording responses on checklists, and periodic supervisor review. A checklist system incorporating these features was developed for an administrative staff in a large instructional system. A multiple baseline design and one reversal were used with three small groups of front-line staff, whose task completion was determined by permanent products left by the tasks. The percent of tasks completed improved by 28.8% when the checklist system was in effect. This study indicates that checklists may be …
Increasing Job Performance By Training Employees How To Request Instructions And Feedback, Laverne Talley Alebiosu
Increasing Job Performance By Training Employees How To Request Instructions And Feedback, Laverne Talley Alebiosu
Masters Theses
This study investigated the effectiveness of a procedure to increase the job performance, defined as task completion, of four black adolescents serving as child care aides in a day care center. The trainees were taught to request instructions and feedback from their supervisor. They were also taught to self-record the number of requests for instructions and feedback and the tasks they completed. Training procedures therefore involved a method to increase task performance without any direct intervention on increasing tasks and incorporated these direct instruction techniques: Small group instruction; active responding; the model, lead, and test format; and the use of …
The Evaluation Of An Incentive Program Used To Recruit Health Club Memberships Through Friend Referrals, Michael D. Bowles
The Evaluation Of An Incentive Program Used To Recruit Health Club Memberships Through Friend Referrals, Michael D. Bowles
Masters Theses
This study evaluated an incentive program used to recruit memberships through friend referrals in a health club. A multiple-baseline design was used to compare the relative number of referrals made per person in the incentive conditions to the number made in the no-incentive conditions. In the first incentive condition for the two groups involved, the changes in the mean number of referrals per person dropped from .317 and .295 to .129 and .029 under the no-incentive conditions and back up to .291 and .297 under the second incentive condition. In looking at the cost and revenues attributable to this incentive …
Congruence And Development Of Beliefs And Hierarchic Position Among Institutional Mental Patients, Keith T. Handell
Congruence And Development Of Beliefs And Hierarchic Position Among Institutional Mental Patients, Keith T. Handell
Masters Theses
The institutional mental patient is trained to function within the institutional setting. Relegated to the lowest organizational stratum, the inpatient adjusts his behavior accordingly. The present study was designed to find support for the contention that these institutionally induced changes are internalized. It was expected that (a) evidence of congruence between inpatients' beliefs and their organizational status would be detected, and (b) belief system change as a function of institutional experience would also be discernible. The results generally supported these main hypotheses; however, due to the nature and number of uncontrolled variables, the data are inconclusive. Alternative interpretations of these …
Job Satisfaction And Attitudes Of Professional Autonomy Among Community Hospital Staff Nurses, Michael Thomas Quinn
Job Satisfaction And Attitudes Of Professional Autonomy Among Community Hospital Staff Nurses, Michael Thomas Quinn
Masters Theses
The rapid rate of specialization within the health care field has affected the practice of nursing by demanding increased autonomy and professional identification among nurses. Past research has demonstrated that nurses' attitudes relevant to autonomous functioning and professional identification differ with the occupational role and setting in which the nurse works, with community hospital staff nurses being less likely than other nurses to endorse professionalism or autonomous functioning. The research has also demonstrated that the job turnover rate among hospital staff nurses is extremely high and that a large proportion of this turnover rate is directly related to job dissatisfaction. …