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Full-Text Articles in Library and Information Science

Collaborating To Implement Seamlessaccess: A Library’S Perspective, John Felts Jan 2024

Collaborating To Implement Seamlessaccess: A Library’S Perspective, John Felts

Library Faculty Publications

In the past two years an ever-increasing number of publishers have implemented SeamlessAccess resulting in a better user experience and increased usage. However, to ensure more users benefit from federated authentication and seamless access more collaborations among publishers, libraries, and SeamlessAccess are needed. This brief paper will include a library perspective on the challenges to implementing federated access, the benefits that federated access brings to libraries and to their end-users in their research experience, and a brief walk-through of the SeamlessAccess experience that demonstrates how it enhances federated access.


Understanding U.S. Customers' Intention To Adopt Robo-Advisor Technology, Deborah Wall Jan 2023

Understanding U.S. Customers' Intention To Adopt Robo-Advisor Technology, Deborah Wall

Walden Dissertations and Doctoral Studies

Finance and information technology scholars wrote that there is a literature gap on what factors drive investors in Western financial markets to use a Robo-advisor to manage their investments. The purpose of this qualitative, single case study with embedded units is to understand the adoption intentions of retail investors in U.S. markets to use a Robo-advisor instead of a human advisor. A single case study design addressed the literature gap, and qualitative data from seven semi=structured interviews, reflective field notes, and archival data were triangulated to answer the research question. This study was grounded in a theoretical framework that includes …


Understanding U.S. Customers' Intention To Adopt Robo-Advisor Technology, Deborah Wall Jan 2023

Understanding U.S. Customers' Intention To Adopt Robo-Advisor Technology, Deborah Wall

Walden Dissertations and Doctoral Studies

Finance and information technology scholars wrote that there is a literature gap on what factors drive investors in Western financial markets to use a Robo-advisor to manage their investments. The purpose of this qualitative, single case study with embedded units is to understand the adoption intentions of retail investors in U.S. markets to use a Robo-advisor instead of a human advisor. A single case study design addressed the literature gap, and qualitative data from seven semi=structured interviews, reflective field notes, and archival data were triangulated to answer the research question. This study was grounded in a theoretical framework that includes …


The User Experience: Student Perspectives On Library Course Reserve, Sara Foster, Duane Wilson, Shannon Sanders, Justin Johnson Nov 2022

The User Experience: Student Perspectives On Library Course Reserve, Sara Foster, Duane Wilson, Shannon Sanders, Justin Johnson

Faculty Publications

A group of researchers from an academic library surveyed students to understand how and why the members of their community use course reserve services. Students were happy with the service and used it as a replacement for purchasing textbooks. Frequent users requested more textbook offerings, and both users and nonusers indicated a need for increased promotion of the service. Users provided specific suggestions for improvement that should be examined. Findings illustrated the value of course reserve services as a way to help students with college affordability and to support instruction and learning.


Using Student Researchers To Assess The Digital Collections User Experience, Rebecca A. Wiederhold, Lindsey Memory, Jonathan Jarvis, Greg Seppi, Madeleine Meldrum, Hannah Bozue Jun 2022

Using Student Researchers To Assess The Digital Collections User Experience, Rebecca A. Wiederhold, Lindsey Memory, Jonathan Jarvis, Greg Seppi, Madeleine Meldrum, Hannah Bozue

Faculty Publications

Following the closure of the Harold B. Lee Library’s special collections during the pandemic, the presenters designed a study to assess the usability of our CONTENTdm system. The library collaborated with a sociology professor to have students from his qualitative research methods class administer the study, observing other undergraduates using the system to perform tasks, and interviewing them about their experiences. In this presentation, the librarians, the sociology professor, and two students will share lessons learned from this experience, including small disappointments and unexpected benefits. We’ll also share the study methodology and suggestions for optimizing this type of professional collaboration …


Social And Institutional Empathy To Improve Academic Library Visitor Experience, Eugenia Opuda, Megan Bresnahan, Carolyn Gamtso Jun 2022

Social And Institutional Empathy To Improve Academic Library Visitor Experience, Eugenia Opuda, Megan Bresnahan, Carolyn Gamtso

ACRL New England Chapter Annual Conference

No abstract provided.


Library Wayfinding And Esol Students: Communication Challenges And Empathy-Based Intervention, Nora Almeida, Junior R. Tidal Mar 2022

Library Wayfinding And Esol Students: Communication Challenges And Empathy-Based Intervention, Nora Almeida, Junior R. Tidal

Publications and Research

This article describes a wayfinding study conducted in an urban, academic library to better understand the experiences of multilingual student populations. The study, which incorporated traditional user experience methods and video ethnography, exposed communication obstacles and spatial challenges encountered by students of English for speakers of other languages (ESOL) when attempting information retrieval tasks. After outlining the methodology and examining qualitative findings, the authors discuss how study findings prompted a reevaluation of local practices, service models, and staff training protocols. Finally, the authors explore the potential for qualitative, empathy-based wayfinding studies to transform library practices and spaces.


System Statuses In Academic Libraries: Increasing Transparency And Improving The User Experience, Lauren Puzier, Rebecca A. Nous Jan 2022

System Statuses In Academic Libraries: Increasing Transparency And Improving The User Experience, Lauren Puzier, Rebecca A. Nous

University Libraries Faculty Scholarship

"is facebook down" trended on Google on October 4, 2021, when Facebook became temporarily globally unavailable. Web users proactively seek information when they encounter issues online. System status dashboards are one way libraries can leverage this behavior to share changes to resources or services and improve transparency, reference services, and the user experience. The University at Albany Libraries Discovery Services Librarian and User Experience Librarian implemented Springshare’s System Status Management tool to share system statuses with library staff and the campus community. The institutional context, implementation, and impact are described in this article. The authors reviewed Association of Research Libraries …


Towards A Critical Turn In Library Ux, Alison Hicks, Karen P. Nicholson, Maura Seale Jan 2022

Towards A Critical Turn In Library Ux, Alison Hicks, Karen P. Nicholson, Maura Seale

FIMS Publications

In the past decade, cataloguing and classification and information literacy have experienced a critical turn, acknowledging the political, economic, and social forces that shape complex information environments. Library user experience (UX) has yet to undergo such a transformation, however; instead, it continues to be seen as a toolkit of value-neutral approaches for evaluating and improving library services and spaces to enhance user satisfaction and engagement. Library UX draws upon ethnography but is also informed by the principles and values of usability and design. Little attention has been paid to the origins or epistemological underpinnings of UX as a construct, the …


User Experience Desires Personalization From Academic Library Websites, Sarah Wilson May 2021

User Experience Desires Personalization From Academic Library Websites, Sarah Wilson

School of Information Student Research Journal

No abstract provided.


Measuring User Satisfaction: Uk Libraries’ Libqual+ 2020 Results, Julene L. Jones Apr 2021

Measuring User Satisfaction: Uk Libraries’ Libqual+ 2020 Results, Julene L. Jones

Library Presentations

No abstract provided.


Building And Using Digital Libraries For Etds, Edward A. Fox Mar 2021

Building And Using Digital Libraries For Etds, Edward A. Fox

The Journal of Electronic Theses and Dissertations

Despite the high value of electronic theses and dissertations (ETDs), the global collection has seen limited use. To extend such use, a new approach to building digital libraries (DLs) is needed. Fortunately, recent decades have seen that a vast amount of “gray literature” has become available through a diverse set of institutional repositories as well as regional and national libraries and archives. Most of the works in those collections include ETDs and are often freely available in keeping with the open-access movement, but such access is limited by the services of supporting information systems. As explained through a set of …


We Heard You! Designing An Engaging User Feedback Station, Jean Thrift Oct 2020

We Heard You! Designing An Engaging User Feedback Station, Jean Thrift

South Carolina Libraries

In November 2018, Lander University’s Jackson Library replaced their rarely-used traditional suggestion box with a new feedback station installed in the printing area, including open-ended whiteboard prompts and public replies posted to all question/comment forms received. Since then, the library’s users have shared hundreds of forms and whiteboard responses. How to install and manage a feedback station, challenges encountered, and actions taken in response to user feedback are discussed.


Alexa, Ask My Library: How Do I Build A Custom Skill To Extend Reference Services?, Christopher M. Jimenez May 2020

Alexa, Ask My Library: How Do I Build A Custom Skill To Extend Reference Services?, Christopher M. Jimenez

Works of the FIU Libraries

The Reference Technology team at Florida International University recently published an Alexa Skill that incorporates the LibAnswers API into the device’s answer bank. We have several Echo Show devices at our public service desks to meet the demands of extended hours while also enhancing public service presence beyond the reference desk.

The Green Library at FIU’s Modesto Maidique Campus now operates on a 24/5 schedule, allowing students to access library facilities at any time during the week. In addition, both the Hubert Library and the Engineering Library Service Center stay open past times when personal reference assistance is available. This …


Library 3.0: Using Ux To Create The Library Space Of The Future, Rachel S. Evans Jan 2020

Library 3.0: Using Ux To Create The Library Space Of The Future, Rachel S. Evans

Articles, Chapters and Online Publications

Conference program report on a session from the 2020 American Association of Law Libraries Annual Meeting & Conference.


Wg Report: Usability - Onedrive, Mary Beth West, Bruce Wilson, Dave Vieglas, Roger Dahl, Rachel Hu, Rob Christensen, Robert Olendorf, Bruce Grant, Priyanki Sinha, Mike Frame, Giri Prakash, Ranjeet Devarakonda Sep 2019

Wg Report: Usability - Onedrive, Mary Beth West, Bruce Wilson, Dave Vieglas, Roger Dahl, Rachel Hu, Rob Christensen, Robert Olendorf, Bruce Grant, Priyanki Sinha, Mike Frame, Giri Prakash, Ranjeet Devarakonda

DataONE Sociocultural and Usability & Assessment Working Groups

No abstract provided.


Ux Report: Dataone Posters Eye Tracking Study Results, Rachel Volentine Jul 2019

Ux Report: Dataone Posters Eye Tracking Study Results, Rachel Volentine

DataONE Sociocultural and Usability & Assessment Working Groups

The goal of this research effort was to assess the effectiveness and usefulness of the DataONE product and services posters. The eye tracking study was completed at the DataONE Community Meeting in Tacoma Washington.


Not What You Expected: Implementing Design Thinking As A Leadership Practice, Michelle Boisvenue-Fox, Kristin Meyer Jan 2019

Not What You Expected: Implementing Design Thinking As A Leadership Practice, Michelle Boisvenue-Fox, Kristin Meyer

Books and Contributions to Books

Changing user needs have created new opportunities for libraries, requiring evolving leadership practices that support innovation and rapid change. Design thinking can provide leaders with a concrete process to move toward action. The authors – one an executive administrator at a large, multi-branch public library, the other an academic librarian who leads a small team – share how design thinking has positively influenced their leadership practices. The benefits of implementing this flexible process have included improved user experience, more creative solutions, wise investments, staff empowerment, increased transparency and trust, and employee learning and development. Both leaders experienced these benefits even …


What Spaces Do We Dream Of And What Do They Do With Them? 5 Years Of User Experience In The New Uclouvain Library And Learning Center Of Sciences And Technologies., Frédéric Brodkom Jan 2019

What Spaces Do We Dream Of And What Do They Do With Them? 5 Years Of User Experience In The New Uclouvain Library And Learning Center Of Sciences And Technologies., Frédéric Brodkom

Proceedings of the IATUL Conferences

No abstract provided.


The Effectiveness Of Lcc In Art Libraries: A Proposal For A User-Based Study, Jennifer Riestenberg Dec 2018

The Effectiveness Of Lcc In Art Libraries: A Proposal For A User-Based Study, Jennifer Riestenberg

Beta Phi Mu Award

While the Library of Congress Classification system (LCC) has been widely accepted and found to work well for general collections, it appears less effective in the context of contemporary art libraries.


Oer And Accessibility: Designing Equitable Foundations For Open Education, Christopher Barnes Oct 2018

Oer And Accessibility: Designing Equitable Foundations For Open Education, Christopher Barnes

All Musselman Library Staff Works

Presentation on OER and accessibility given at the ACLCP Fall Conference in Harrisburg, Pennsylvania, on Friday, 26 October, 2018.


Ux Report: Dataone Search And Metadata User-Experience (Ux) Study Results, Rachel Volentine Aug 2018

Ux Report: Dataone Search And Metadata User-Experience (Ux) Study Results, Rachel Volentine

DataONE Sociocultural and Usability & Assessment Working Groups

The goal of this research effort was to assess the usability of the DataONE Search and its metadata information. The DataONE Usability and Assessment Working Group conducted a remote usability test that aligned with the 2018 DataONE Users Group meeting in Tucson, Arizona. This study is intended for product development.


What Do You Think We Should Do To Make The Library Better?, Ellen E. Lutz Jul 2018

What Do You Think We Should Do To Make The Library Better?, Ellen E. Lutz

Ellen E Lutz

To prepare for an anticipated "refresh" of our Science & Engineering Library at University of Massachusetts Amherst, we used a variety of methods to gather feedback from students, faculty, staff, and other patrons. I will share the approach we took based on the limited time (and budget) we had to create and implement a plan to collect as much feedback as possible. I will discuss how we analyzed the data and what we plan to do with the results.


Survey Says: Strategies For Responding To Challenging Findings, Erica Schattle, Dorothy Meaney May 2018

Survey Says: Strategies For Responding To Challenging Findings, Erica Schattle, Dorothy Meaney

ACRL New England Chapter Annual Conference

As academic libraries are increasingly called on to demonstrate their value, librarians are beginning to define measures of library impact that work both within and across libraries and constituents. Initiatives such as ACRL's Assessment in Action program have sought to quantify library impact on student success through action research and campus collaboration. But what happens when data collected through an action research project tells you something you don't want to learn? This session will share one university library's experiences with shifting focus from measuring user satisfaction to assessing library impact through a biennial survey of students and faculty. Librarians collaborated …


Start With An Hour A Week: Enhancing Usability At Wayne State University Libraries, Maria T. Nuccilli, Elliot J. Polak, Alex Binno Apr 2018

Start With An Hour A Week: Enhancing Usability At Wayne State University Libraries, Maria T. Nuccilli, Elliot J. Polak, Alex Binno

Library Scholarly Publications

Instead of pursuing traditional testing methods, Discovery and Innovation at Wayne State University Libraries settled on an alternate path to user-centered design when redesigning our library website: running hour-long “guerrilla” usability tests each week for two semesters. The team found immediate successes with this simple, cost-effective method of usability testing, leading to similar redesign projects for other online resources. Emphasizing the importance of iterative design and continuous improvement, this article will detail the authors’ experience conducting short weekly tests, suggestions for institutions looking to begin similar testing programs, and low-stakes testing as a pathway to improved design for the library …


University Of Tennessee’S User-Experience Lab., Rachel E. Volentine Feb 2018

University Of Tennessee’S User-Experience Lab., Rachel E. Volentine

DataONE Sociocultural and Usability & Assessment Working Groups

No abstract provided.


Mixed Methods Not Mixed Messages: Improving Libguides With Student Usability Data, Nora Almeida, Junior Tidal Dec 2017

Mixed Methods Not Mixed Messages: Improving Libguides With Student Usability Data, Nora Almeida, Junior Tidal

Publications and Research

Objective – This article describes a mixed methods usability study of research guides created using the LibGuides 2.0 platform conducted in 2016 at an urban, public university library. The goal of the study was to translate user design and learning modality preferences into executable design principles, and ultimately to improve the design and usage of LibGuides at the New York City College of Technology Library.

Methods – User-centred design demands that stakeholders participate in each stage of an application’s development and that assumptions about user design preferences are validated through testing. Methods used for this usability study include: a task …


The Next Page, Library And Information Technology Oct 2017

The Next Page, Library And Information Technology

The Next Page

The Next Page is a semi-annual newsletter published by Bucknell University's Library and Information Technology department. The publication serves the community by providing software, project, and service updates. Regular features include a letter from the Vice President for L&IT, new staff updates, and interviews. This issue includes the following articles: "From the Vice President for Library and Information Technology," "It Can Help Students Too," "Service Where You Can See It," "Behind the Curtain: The Collaborative Core of Digital Scholarship," "My Perspective on Library and Information Technology," "New Library and Information Technology Staff," "In Memoriam."


Mixed Methods Not Mixed Messages: Improving Libguides With Student Usability Data, Nora Almeida, Junior R. Tidal Jun 2017

Mixed Methods Not Mixed Messages: Improving Libguides With Student Usability Data, Nora Almeida, Junior R. Tidal

Publications and Research

This presentation describes a project to improve LibGuides version 2 research guides at the City Tech Library and to understand student design and learning modality preferences. It includes findings from a mixed methods usability study and illustrates how this data translates into executable design principles.


Library Guides: An Aggregation Of User Research From 1998 To 2017, David Vess Jun 2017

Library Guides: An Aggregation Of User Research From 1998 To 2017, David Vess

Libraries

A truly comprehensive search tool for resources provided by libraries will continue to be a distant dream until daunting technical challenges are addressed. A Google-like search experience is desirable in some contexts, but a case can be made that hiding subject-specific article databases behind a comprehensive search tool is a disservice to researchers.

Librarians have a long history of addressing the complex landscape of the various resources they offer by crafting guides to library collections. These guides provide direct links to resources while educating inexperienced researchers about discipline-specific databases. Unfortunately, this solution creates more complexities in the research resource landscape. …