Library and Information Science Commons^™

Identifying Dark Patterns In User Account Disabling Interfaces: Content Analysis Results, Dominique Kelly, Victoria L. Rubin

FIMS Publications

Dark patterns are user interface (UI) strategies deliberately designed to influence users to perform actions or make choices that benefit online service providers. This mixed methods study examines dark patterns employed by social networking sites (SNSs) with the intent to deter users from disabling accounts. We recorded our attempts to disable experimental accounts in 25 SNSs drawn from Alexa’s 2020 Top Sites list. As a result of our systematic content analysis of the recordings, we identified major types of dark patterns (Complete Obstruction, Temporary Obstruction, Obfuscation, Inducements to Reconsider, and Consequences) and unified them into a conceptual model, based on …

Performance Expectancy And Use Of Social Media For Marketing By Staff Of Selected Publishing Firms In South-West, Nigeria, Osarobu E. Igudia Dr, Solomon Tosin Ogunsina Mr

Library Philosophy and Practice (e-journal)

Social media are platforms through which people of the different networks create, share and exchange information, ideas and also market products such as books in a virtual community. They are instruments for communication that do not just pass information but interact with customers. Since many benefits are derivable from the use of social media for marketing, it becomes imperative to investigate how book marketers use social media to achieve the objectives of their organisations. This study adopted a descriptive research design of correlational type. The population of the study was 212 marketing and sales staff of selected publishing firms. The …

Documenting Privacy Dark Patterns: How Social Networking Sites Influence Users’ Privacy Choices, Dominique Kelly, Jacquelyn Burkell

FIMS Publications

Dark patterns are user interface (UI) design strategies intended to influence users to make choices or perform actions that benefit online services. This study examines the dark patterns employed by social networking sites (SNSs) to influence users to make privacy-invasive choices. We documented the privacy dark patterns encountered in attempts to register an account, configure account settings, and log in and out for five SNSs popular among American teenagers (Discord, Twitter, Instagram, TikTok, and Snapchat). Based on our observations, we present a typology consisting of three major types of privacy dark patterns (Obstruction, Obfuscation, and Pressure) and 10 subtypes. These …

How Do Information Specialists Keep Up To Date?, Aaron Tay

Research Collection Library

The working environment of information specialists is undergoing profound changes. This is primarily due to rapid advances in digitalization and automation. New databases are being set up or new functions added to established databases. At the same time, data processing and analysis have reached a new level (e.g. through machine learning). In addition, many new software tools to support daily work are being developed. But how do information specialists find out about new developments and assess the practical suitability of new tools?

Nowadays, an abundance of information on new developments in information retrieval can be found on the Internet. In …

The Handy Ir Manager: A Toolkit For Recruitment, Intake, And Promotion, Melody Herr, Jessica Kelly, Cedar C. Middleton

University Libraries Teaching and Learning

You seek fresh strategies for recruiting new collections for your institutional repository (IR). You strive to improve intake workflows and expedite metadata creation for hosted collections. You wonder how to attract users to repository content. If you see yourself in any – or all – of these scenarios, come to this session for inspiration and practical tools.

The Scholarly Communications team will present successful strategies that we’ve developed at the University of Arkansas for recruitment, intake, and promotion, using examples from our work with research centers and student journals.

Digital Media Use And Social Inclusion: A Case Study Of East York Older Adults, Anabel Quan-Haase, Molly-Gloria Harper, Alice Hwang

FIMS Publications

Digital media is essential to sustaining communication with various types of social ties. However, older adults (aged 65+) are reported to be the least likely to use digital media. While statistics show that older adults are increasingly using more digital media, evidence shows this is predominately aging long-term users of digital media rather than older adults adopting new digital media. To investigate this “grey divide” and adoption of digital media by older adults, this study qualitatively analyses semi-structured interviews of 41 individuals aged 65 and older from the East York region of Toronto, Canada. Our findings suggest that satisfaction with …

Patrons And The Pandemic: How We Are Serving, Connecting, And Communicating With Library Patrons During The Covid-19 Pandemic, Lauren Puzier

University Libraries Faculty Scholarship

The COVID-19 pandemic has forced many libraries in the United States to focus on providing remote services and reimagine in-person services. At the same time, many library users are not or cannot visit physical buildings and may not be easy to reach. Libraries are communicating new service methods, protocols for health and safety, new and changing hours, policies, and more. This article discusses how libraries are communicating with patrons during the COVID-19 pandemic.

Fogler Library Covid-19 Misinformation Challenge Post, Jen Bonnet, Senta Sellers

Raymond H. Fogler Library

Social media post promoting Fogler Library's COVID-19 Misinformation Challenge, aimed at helping participants discern fact from fiction in popular media. At the time of the content's submission to the University of Maine COVID-19 Community Archive, approximately 483 people had signed up from across the United States, and even from international locations.

Social Media And Libraries, Lauren Puzier

University Libraries Faculty Scholarship

This article discusses how libraries are using social media platforms (Twitter, Instagram, Facebook, YouTube, etc.) as well as content creation, user engagement levels, and tips and tricks.

Does Authenticity Really Matter? Exploring The Middle-Aged And Elderly Users’ Motivations To Share Information On Social Media, Chieh Liu, Ting-Yu Wu, Wayland Chang

Library Philosophy and Practice (e-journal)

With information and communication technologies’ rapid development, gradually increased have been both the number of social media users and people receiving information via various social media platforms. There was plenty of misinformation that runs alongside may have harmful effects on individuals' well-being. More importantly, the middle-aged and elderly people might serve as unintentional accomplices in spreading misinformation. To deal with these issues, more understandings should be garnered about the nature of both middle-aged and elderly users’ information sharing behavior via social media. This study examined users’ motivations through a survey questionnaire, and a total of 268 valid responses were obtained. …

The Sociological Imagination In Studies Of Communication, Information Technologies, And Media: Citams As An Invisible College, Anabel Quan-Haase, Molly-Gloria Harper, Shelley Boulianne

FIMS Publications

In this 2020 CITAMS special issue of Information, Communication & Society, we bring together an important body of work that draws on the sociological imagination to ask critical questions of our times. We selected nine papers that represent both the breadth of sociological work taking place within CITAMS as well as the diversity of its members. CITAMS is welcoming of a range of perspectives in more than one way. We welcome studies of a range of tools and practices. For example, Kadylak and Cotten (this volume) study the willingness of older adults to use six different emerging technologies in …

“People Are Reading Your Work,": Scholarly Identity And Social Networking Sites, Marie L. Radford, Vanessa Kitzie, Stephanie Mikitish, Diana Floegel, Gary P. Radford, Lynn Silipigni Connaway

Faculty Publications

Scholarly identity refers to endeavors by scholars to promote their reputation, work, and networks using online platforms such as ResearchGate, Academia.edu, and Twitter. This exploratory research investigates benefits and drawbacks of Scholarly Identity efforts and avenues for potential library support. Data from 30 semi-structured phone interviews with faculty, doctoral students, and academic librarians were qualitatively analyzed using the constant comparisons method (Charmaz, 2014) and Goffman’s (1959, 1967) theoretical concept of impression management. Results reveal that use of online platforms enables academics to connect with others and disseminate their research. Scholarly Identity platforms have benefits, opportunities, and offer possibilities for developing …

Utilization Of Social Media In Giving Information Related To Activities And Performance Of Legislative Members (-A Case Study Of Women Legislative Members In The Aceh People's Representative Council (Dpra), Ainol Mardhiah, Dadang Rahmat Hidayat, Agus Rahmat, Nuryah Asri Sjafirah

Library Philosophy and Practice (e-journal)

The existence of communication media cannot be separated from everyday human life today. Social media provides extraordinary benefits for members of Aceh House of Representatives (DPRA) to get closer to its people. The use of social media to socialize the performance of board members, absorb aspirations and information from the public. The qualitative research method and the case study approach used in this study, this study intends to describe the use of social media in providing information related to the activities and performance of women legislative members in the DPRA in carrying out political communication in Aceh's local parliament. The …

Asserting Librarian Expertise And Value In Strategic Marketing Efforts, Memo Cordova, Elizabeth Ramsey

Library Faculty Publications and Presentations

This case study of librarian-led marketing efforts at a mid-size academic library examines workarounds to obstacles that librarians frequently encounter when taking on marketing for their libraries. These obstacles often stem from a combination of misunderstanding and/or misplaced priorities at both the unit and administrative levels. Challenges in this case study include a number of factors: no marketing strategy at the administrative level, a lack of understanding from colleagues generally, little time to complete tasks or improve marketing skills, and no dedicated funding. To address these challenges the authors embarked on an internal marketing campaign engaged extensively on social media …

Making Social Media More Social: A Literature Review Of Academic Libraries’ Engagement And Connections Through Social Media Platforms, Elia Trucks

University Libraries: Faculty Scholarship

This chapter explores how academic libraries have used social media for broadcasting information, responsive communication, and engagement. Many libraries focus on the marketing aspect of social media, since it is a successful method of promoting events, services, and resources. However, exclusively using social media as a marketing tool ignores the best part of social media: the connections it fosters between people. The online community is just an extension of the in-person community that the academic library serves. This chapter examines the state of the literature on libraries’ use of social media through the lens of increasing engagement and connections with …

The Global Disinformation Order: 2019 Global Inventory Of Organised Social Media Manipulation, Samantha Bradshaw, Philip N. Howard

Copyright, Fair Use, Scholarly Communication, etc.

Executive Summary

Over the past three years, we have monitored the global organization of social media manipulation by governments and political parties. Our 2019 report analyses the trends of computational propaganda and the evolving tools, capacities, strategies, and resources.

1. Evidence of organized social media manipulation campaigns which have taken place in 70 countries, up from 48 countries in 2018 and 28 countries in 2017. In each country, there is at least one political party or government agency using social media to shape public attitudes domestically.

2.Social media has become co-opted by many authoritarian regimes. In 26 countries, computational propaganda …

Social Networking Sites And Indian Students: A Study On The Usage Pattern, Dhanyasree V.K., Jaideep Sharma

Library Philosophy and Practice (e-journal)

Social networking has become an inevitable part of our routine life. Such media open up a wide variety of tools that facilitate communication with fellow beings. This study tried to understand the use of social networking sites by the youth; especially the engineering students. Data was collected through survey method using a structured questionnaire. The results show that students keep profiles on multiple social networking sites, but use only one site actively. Majority of the students use them at least once a day, major purpose of visit being keeping in touch with their existing friends and finding old friends. Chat …

Tweeting Tennessee's Collections: Where Bots & Special Collections Meet, Meredith L. Hale

UT Libraries Faculty: Other Publications and Presentations

This project demonstrates how a Twitterbot can be used as an inclusive outreach initiative that breaks down the barriers between the Web and the reading room to share materials like postcards, music manuscripts, photographs, and cartoons with the public. Once in place, Twitterbots allow our physical materials to converge with the technical and social space of the Web. Twitterbots are ideal for busy professionals because they allow librarians to make meaningful impressions on users without requiring a large time investment. This poster covers my recent implementation of a digital collections bot (@UTKDigCollBot) at the University of Tennessee, Knoxville, and provides …

Learning In The Wild: Coding For Learning And Practice On Reddit, Caroline A. Haythornthwaite, Priya Kumar, Anatoliy Gruzd, Sarah Gilbert, Marc Esteve Del Valle, Drew Paulin

School of Information Studies - Faculty Scholarship

Learning on and through social media is becoming a cornerstone of lifelong learning, creating places not only for accessing information, but also for finding other self-motivated learners. Such is the case for Reddit, the online news sharing site that is also a forum for asking and answering questions. We studied learning practices found in ‘Ask’ subreddits AskScience, Ask_Politics, AskAcademia, and AskHistorians to develop a coding schema for informal learning. This paper describes the process of evaluating and defining a workable coding schema, one that started with attention to learning processes associated with discourse, exploratory talk, and conversational dialogue, and ended …

Examining Student Perceptions Of Their Knowledge, Roles, And Power In The Information Cycle, Lucinda Rush

Libraries Faculty & Staff Publications

This project report describes a collaborative effort between librarians, staff, local journalists and students at Old Dominion University (Norfolk, VA) to provide a venue for a discussion about ‘fake news’. Post-event questionnaire results are analysed to explore what students learned as a result of attending the event as well as student perceptions of their own understanding and ownership of the roles that they can play in the information cycle.

Impact Of Social Media On Ghanaian High School Students, Frankie Asare-Donkoh

Library Philosophy and Practice (e-journal)

Many high school students in Ghana have access to social media using several devices with internet connectivity including Ipads, mobile phones, laptops, tablets and others. Some parents and educationists believe social media has negative impact on students. They argue that social media makes students incapable of making independent and critical analysis of issues and events. Notwithstanding this, other parents, educationists and students applaud the positive impact of social media on learning and social cohesion. The findings of this study reveal that social media has positive impact on the academic and social life of Ghanaian senior high school students.

#Nodapl: Social Media, Empowerment, And Civic Participation At Standing Rock, Hayley Johnson

Faculty Publications

The struggle for environmental and social justice within American Indian communities is one that has been ongoing since the beginning of United States history, but the main catalyst to effect change and to promote and disperse the American Indian narrative has emerged through the power of social media in today's hyperconnected society. This article examines the power of social media to effect change, as well as a hyperconnected society's ability to empower historically disadvantaged groups that have often been misrepresented within traditional media outlets. The historic movement occurring at Standing Rock, North Dakota, and the #NoDAPL protests illustrates the capacity …

Improving The Cala's Social Media Experience: The First Cala Social Media Survey, Sai Deng, Melody Leung, Anlin Yang, Chenwei Zhao

Faculty Scholarship and Creative Works

The Chinese American Librarians Association (CALA) currently uses three social media channels, CALA Facebook, WeChat, and YouTube. In order to improve their presence and better serve the CALA members, CALA's first social media survey was conducted at the end of 2016 to seek feedback from its members and friends. This poster will present the background information for the survey, its methodology, findings, recommendations and follow-up. 18 questions were compiled, added to LimeSurvey and distributed to the CALA members via its Listserv. These questions attempted to address the users' social media usage, participation level, time spent on the CALA's social media …

What’S Your Brand? Teaching Students To Leverage Social Media To Launch Their Careers, Alexandra Gomes, Gisela Butera, Anne Linton

Himmelfarb Library Faculty Posters and Presentations

No abstract provided.

Act Now For A Limited Time...One Easy Session Of #Bookface, Videos And More!, Anne Stenzel, Jamie Dalbey

Library Services Publications

You can do it! Facebook, YouTube, Instagram and Twitter too. But that’s not all! We’ll double the offer. There’s hot dudes reading, tbt, cats, gifs and Pokémon Go. Wondering how the MNSU library became such social media superstars? Ok, that may be an exaggeration, but come hear about our successes. Learn from our mistakes. Not available in stores, at this session, we’ll offer easy, low-cost tips and tricks to maximize your social media campaigns. You won't want to miss out because ONE lucky winner will receive their very own #bookface! But wait, there’s more--we want to hear about your successes …

Creating Collaborative Connections Through Conversation, Community, And Cranes, Jamie Dalbey, Caroline Mcgowan

Library Services Publications

The Common Read program at Minnesota State University, Mankato created a collaboration of cranes across campus to help connect the community. We will be discussing how we, Library Services, connected one story with a diverse population through partnerships, promotion, engagement, and art! Come learn how we took the solitary endeavor of reading and added a creative hands-on component to increase campus and community connections and participation. We created videos for promotion and education using our in-house resources – and you can do it too! Learn from our successes and also learn what didn't work. Find out more about how we …

A Retrospective On State Of The Art Social Media Research Methods: Ethical Decisions, Big-Small Data Rivalries And The Spectre Of The 6vs, Anabel Quan-Haase, Luke Sloan

FIMS Publications

This concluding chapter offers critical reflections on some of the key themes covered in the Handbook. Ethics emerged as a concern for many scholars, both for those engaging in quantitative and qualitative approaches. Scholars agree in that there is no overarching set of rules that can be applied to all projects blindly, rather they see ethical decisions as being grounded in the specifics of the data being collected, the social group under study, and the potential repercussions for subjects. A second central theme was the value of qualitative approaches for understanding ‘anomalies’ within larger data sets. Qualitative approaches are seen …

Social Media And Learning At The Ferguson Municipal Public Library, Madelynn Dickerson

Library Staff Publications and Research

This brief article highlights the way in which the Ferguson Municipal Public Library harnessed social media, specifically Twitter, to provide opportunities for learning in the community during the August 2014 protests after the death of Michael Brown, a black teenager shot and killed by a white police officer. The article presents data from the Ferguson Library’s Twitter account and looks at community reception of the library’s educational efforts.

A History And Analysis Of Cala's Social Media, Sai Deng, Xiao Hu

Faculty Scholarship and Creative Works

Under the rapid development of social media and social networking sites, a number of social media channels have been deeply integrated into people's professional and private lives. The Chinese American Librarians Association (CALA), started its social media presence in 2012 with Facebook, and then expanded to YouTube and WeChat. While CALA's Facebook and YouTube channel are more public and social platforms for its news, announcements and documents, its WeChat group is more of an informal space for sharing news and embarking discussions. This poster will look into the various aspects of these social media channels and provide statistical and textual …

Social Media For Librarians And Users, A Global Perspective, Sai Deng, Ying Zhang, Jing Xu

Faculty Scholarship and Creative Works

Social media has increasingly become an integral part of our personal and professional lives worldwide, and it revolutionizes how we communicate and share information. Libraries and librarians are early adopters and proponents for the use of social media. In countries such as China, social media has gained momentum in the recent years, and particularly in colleges and libraries.

This poster first investigates social media's presences and applications especially in university libraries in the U.S. and in China. The two countries use different social media apps such as WeChat, Facebook, Twitter, Weibo and Blog. It then focuses on a case study …