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Change Management, Electronic Performance Support, Electronic Records, Organizational Change, Performance Improvement, Systems Redesign
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Case Study: Evaluating Performance Outcomes Of A Technology Change Management Initiative In A Health Care Organization, Dion Nathanial Johnson
Case Study: Evaluating Performance Outcomes Of A Technology Change Management Initiative In A Health Care Organization, Dion Nathanial Johnson
Wayne State University Dissertations
The purpose of this research was to examine a case study by evaluating performance outcomes of a technology change management initiative in a health care organization. This study was developed with an array of issues surrounding change management programs with technology platforms, the management of complex change and the amount of criticism that became the impetus behind the implementation of the Electronic Health Records Management Systems (EHRMS) across the healthcare industry and its long-term transformative effects. Despite recognition that user response largely determined the success of a technology implementation or change management program and the fact significant resources are spent …