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Library and Information Science Commons

Open Access. Powered by Scholars. Published by Universities.®

2012

Wayne State University

Business

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Case Study: Evaluating Performance Outcomes Of A Technology Change Management Initiative In A Health Care Organization, Dion Nathanial Johnson Jan 2012

Case Study: Evaluating Performance Outcomes Of A Technology Change Management Initiative In A Health Care Organization, Dion Nathanial Johnson

Wayne State University Dissertations

The purpose of this research was to examine a case study by evaluating performance outcomes of a technology change management initiative in a health care organization. This study was developed with an array of issues surrounding change management programs with technology platforms, the management of complex change and the amount of criticism that became the impetus behind the implementation of the Electronic Health Records Management Systems (EHRMS) across the healthcare industry and its long-term transformative effects. Despite recognition that user response largely determined the success of a technology implementation or change management program and the fact significant resources are spent …