Library and Information Science Commons^™

Levels Program: A Career Ladder For Support Staff, Jane Fama, James F. Comes, Vivian (Frempong) Okyere, Barbara Ingrassia, Kerry Mayotte, Lisa A. Palmer, Mary E. Piorun

Lisa A. Palmer

ObjectiveHow do we manage support staff development in the modern health sciences library? Increasingly, the need for more highly skilled staff is evident. This poster describes a three phase project encompassing the development, approval, and implementation processes necessary to make a career ladder a reality in a medium-sized academic health sciences library.

MethodsThe Management Team gathered information from library literature and business and government sources as a starting point. In the development phase, the team posed questions as the foundation for developing a competency-based program to manage support staff development. e.g., What will support staff be doing in …