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Theses/Dissertations

Community of Practice

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Impact Of It On The Role Of A Community Of Practice Moderator In The Coalescing Stage Of Development, Farnaz Barvarz Piepkorn Jan 2011

Impact Of It On The Role Of A Community Of Practice Moderator In The Coalescing Stage Of Development, Farnaz Barvarz Piepkorn

CGU Theses & Dissertations

This dissertation uses case study research to evaluate the impact of Information Technology (IT) on the moderator's role in directing a community of practice (CoP) in its Coalescing stage of development. Ten CoPs were studied.

While each of these CoPs is in a different stage of development, the analysis focuses on the Coalescing stage because it is considered the most critical. A detailed case study of each CoP, including a survey of moderators and members, and interviews with moderators is presented. Analysis of these cases indicated that use of IT -- defined as communication, software, and hardware tools -- has …