Library and Information Science Commons^™

An Investigation Of Digital Reference Interviews: A Dialogue Act Approach, Keisuke Inoue

School of Information Studies - Dissertations

The rapid increase of computer-mediated communications (CMCs) in various forms such as micro-blogging (e.g. Twitter), online chatting (e.g. digital reference) and community- based question-answering services (e.g. Yahoo! Answers) characterizes a recent trend in web technologies, often referred to as the social web. This trend highlights the importance of supporting linguistic interactions in people's online information-seeking activities in daily life - something that the web search engines still lack because of the complexity of this hu- man behavior. The presented research consists of an investigation of the information-seeking behavior of digital reference services through analysis of discourse semantics, called dialogue acts, …