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Proactive It Incident Prevention: Using Data Analytics To Reduce Service Interruptions, Mark G. Malley
Proactive It Incident Prevention: Using Data Analytics To Reduce Service Interruptions, Mark G. Malley
Walden Dissertations and Doctoral Studies
The cost of resolving user requests for IT assistance rises annually. Researchers have demonstrated that data warehouse analytic techniques can improve service, but they have not established the benefit of using global organizational data to reduce reported IT incidents. The purpose of this quantitative, quasi-experimental study was to examine the extent to which IT staff use of organizational knowledge generated from data warehouse analytical measures reduces the number of IT incidents over a 30-day period, as reported by global users of IT within an international pharmaceutical company headquartered in Germany. Organizational learning theory was used to approach the theorized relationship …
Strategies To Prevent Security Breaches Caused By Mobile Devices, Tony Griffin
Strategies To Prevent Security Breaches Caused By Mobile Devices, Tony Griffin
Walden Dissertations and Doctoral Studies
Data breaches happen almost every day in the United States and, according to research, the majority of these breaches occur due to a lack of security with organizations' mobile devices. Although most of the security policies related to mobile devices currently in place may meet the guidelines required by law, they often fail to prevent a data breach caused by a mobile device. The main purpose of this qualitative single case study was to explore the strategies used by security managers to prevent data breaches caused by mobile devices. The study population consisted of security managers working for a government …