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Full-Text Articles in Library and Information Science

Information Technology Infrastructure Library: Postimplementation Experiences Of Small Business It Support Employees., Imoovberame Darren Obazu Jan 2020

Information Technology Infrastructure Library: Postimplementation Experiences Of Small Business It Support Employees., Imoovberame Darren Obazu

Walden Dissertations and Doctoral Studies

Information technology (IT) employees of small business organizations have been the driving force for the implementation of innovative standardized IT service management and process improvement initiatives. Competitiveness amongst small business IT organizations in the market for quality IT service delivery led small business IT leaders toward the implementation of an information technology infrastructure library (ITIL) as an IT service management framework. The problem addressed in this research encompassed the needs of small business IT leaders and ITIL designers to understand the perceptions of IT operation employees following ITIL implementation. The purpose of this qualitative multiple case study was to explore …


Exploring Strategies For Recruiting And Retaining Diverse Cybersecurity Professionals, Vivian Lyon Jan 2020

Exploring Strategies For Recruiting And Retaining Diverse Cybersecurity Professionals, Vivian Lyon

Walden Dissertations and Doctoral Studies

The cyber threat landscape has led some cybersecurity leaders to focus on a holistic approach encompassing people, processes, and technology to make their government agencies and organizations more responsive to a more diverse and inclusive cyber workforce to protect critical infrastructure from hackers or cybercriminals intent on causing harm. This qualitative multiple case study used Schein’s organizational culture theory to explore strategies used by cybersecurity leaders to attract, recruit, and retain diverse cybersecurity professionals to effectively and efficiently protect sensitive systems from rising cyber threats. The study's population consisted of cybersecurity leaders from 3 government agencies and 9 organizations in …


Strategies Used To Mitigate Social Engineering Attacks, Lindiwe T. Hove Jan 2020

Strategies Used To Mitigate Social Engineering Attacks, Lindiwe T. Hove

Walden Dissertations and Doctoral Studies

Cybercriminal activity performed widely through social engineering attacks is estimated to be one of the substantial challenges the world will face over the next 20 years. Cybercriminal activity is important to chief information security officers (CISOs) because these attacks represent the largest transfer of economic wealth in history and pose risks to the incentives for organizational innovation and investment and eventually become more profitable than the global trade of all major illegal drugs combined. Grounded in the balanced control theory, the purpose of this multiple case study was to explore strategies CISOs use to mitigate social engineering attacks within their …


Ethics Of Collection And Use Of Consumer Information On The Internet, Thanh M. Pham Jan 2020

Ethics Of Collection And Use Of Consumer Information On The Internet, Thanh M. Pham

Walden Dissertations and Doctoral Studies

Consumer online activities can generate massive volumes of data that private companies may collect and use for business purposes. Consumer personal data need to be protected from unauthorized access and misuse. The specific problem is that consumers have little control regarding their data being collected and used by private companies. The purpose of this qualitative archival research was to explore business practices involving collection and use of consumer data without an individual’s consent. This study used the big data ethical conceptual framework to focus on various privacy issues, including those related to ownership, transparency, ethics, and consumer privacy laws. Archival …


Relationship Between Specific Security Concerns And Cio Intention To Adopt Cloud, Johnathan Francis Van Houten Jan 2020

Relationship Between Specific Security Concerns And Cio Intention To Adopt Cloud, Johnathan Francis Van Houten

Walden Dissertations and Doctoral Studies

Cloud computing adoption rates have not grown commensurate with several well-known and substantially tangible benefits such as horizontal distribution and reduced cost, the latter both in terms of infrastructure and specialized personnel. The lack of adoption presents a challenge to both service providers from a sales perspective and service consumers from a usability focus. The purpose of this quantitative correlational study utilizing the technological, organizational, and environmental framework was to examine the relationship between shared technology (ST), malicious insiders (MI), account hijacking, data leakage, data protection, service partner trust (SP), regulatory concerns and the key decision-makers intention to adopt cloud …


Understanding Self-Managed Teams Using Biomimicking, Mohammad Nozari Jan 2020

Understanding Self-Managed Teams Using Biomimicking, Mohammad Nozari

Walden Dissertations and Doctoral Studies

AbstractThe potential high performance of self-managed teams can only materialize with implementing such teams properly and differently from traditional manager-led teams. This qualitative descriptive multiple case study presents biomimicking as a unique and untapped resource to achieve that potential by applying a biomimicking lens to help understand successful decision-making patterns for self-managed teams. The study population included team members of self-managed teams working in information technology companies in Toronto, Ontario, as the technology hub of Canada with a tendency to apply the latest approaches for teamwork performance and output. The conceptual framework of the study included teamwork, self-management, social choice, …


Tailored Information Security Strategies For Financial Services Companies In Nigeria, Kayode Alawonde Jan 2020

Tailored Information Security Strategies For Financial Services Companies In Nigeria, Kayode Alawonde

Walden Dissertations and Doctoral Studies

Some financial institutions in Nigeria have not deployed strategies that mitigate cyber exploitation risks in the financial services industry. Financial institution leaders are concerned because cyber exploitation contributed to the reduction in the adult banking population to a low 38%. Grounded in the integrated systems theory of information security management, the purpose of this multiple case study was to explore strategies some financial institution leaders in Nigeria use to prevent cyber exploitations. The participants included 6 chief information security officers of 6 financial institutions. Data were collected from semistructured interviews and company and public documents. A thematic analysis identified themes …


Public Librarians' Adoption Of Technology In Two Southeastern States, Ashley Ea Dowdy Jan 2020

Public Librarians' Adoption Of Technology In Two Southeastern States, Ashley Ea Dowdy

Walden Dissertations and Doctoral Studies

Public libraries have become community hubs of technology, changing the responsibilities of public librarians. The problem is a gap between public library technology needs, the skills librarians have with technologies, and the strategies they use to acquire skills. The purpose of this predictive, sequential, explanatory mixed method study was to examine public librarians' attitudes about learning new technology and their behavioral intention to adopt it. Two frameworks guided this study: the unified theory of acceptance and use of technology model and the diffusion of innovations theory. Quantitative data (N= 202) were collected by survey and analyzed through multiple linear regression …


Effective Strategies Small Business Leaders Use To Address Ransomware, William Jason Tuttle Jan 2020

Effective Strategies Small Business Leaders Use To Address Ransomware, William Jason Tuttle

Walden Dissertations and Doctoral Studies

Small business leaders face a wide range of cybersecurity threats. Ransomware is a specific cybersecurity threat that cybercriminals can use to deny small business leaders’ access to data in exchange for a ransom payment. Grounded in routine activity conceptual framework, the purpose of this qualitative multiple case study was to explore effective strategies small business leaders use to address ransomware. Data were collected from 5 leaders of small businesses in the southeast region of the United States. Data sources included interviews and archival documents. Data were analyzed using Yin’s 5 step process. The analysis revealed 3 primary themes: ransomware strategy, …


Exploring Mid-Market Strategies For Big Data Governance, Kenneth Stanley Knapton Iii Jan 2020

Exploring Mid-Market Strategies For Big Data Governance, Kenneth Stanley Knapton Iii

Walden Dissertations and Doctoral Studies

Many data scientists are struggling to adopt effective data governance practices as they transition from traditional data analysis to big data analytics. Data governance of big data requires new strategies to deal with the volume, variety, and velocity attributes of big data. The purpose of this qualitative multiple case study was to explore big data governance strategies employed by data scientists to provide a holistic perspective of those data for making decisions. The participants were 10 data scientists employed in multiple mid-market companies in the greater Salt Lake City, Utah area who have strategies to govern big data. This study’s …