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Full-Text Articles in Library and Information Science

Knowledge Management Implementation In U.S. Army Headquarters: A Case Study, David Marvin Van Laar Jan 2023

Knowledge Management Implementation In U.S. Army Headquarters: A Case Study, David Marvin Van Laar

Walden Dissertations and Doctoral Studies

This case study examined the U.S. Army’s implementation of knowledge management (KM) as an integrating process within its command and control system. The research problem explored was the U.S. Army’s attempts to measure knowledge transfer using the KM Maturity Model (KM3) and KM Assessment Tool (KMAT). The purpose was to determine levels of KM maturity and knowledge barriers that affected decision-making. The conceptual approach used Nonaka and Takeuchi’s process theory for the knowledge-based firm, combined with Argote and Hora’s framework of knowledge transfer as it applied to Moore’s concept of public value. The central research questions explored the levels of …


Understanding U.S. Customers' Intention To Adopt Robo-Advisor Technology, Deborah Wall Jan 2023

Understanding U.S. Customers' Intention To Adopt Robo-Advisor Technology, Deborah Wall

Walden Dissertations and Doctoral Studies

Finance and information technology scholars wrote that there is a literature gap on what factors drive investors in Western financial markets to use a Robo-advisor to manage their investments. The purpose of this qualitative, single case study with embedded units is to understand the adoption intentions of retail investors in U.S. markets to use a Robo-advisor instead of a human advisor. A single case study design addressed the literature gap, and qualitative data from seven semi=structured interviews, reflective field notes, and archival data were triangulated to answer the research question. This study was grounded in a theoretical framework that includes …


Strategies Information Technology Managers Use To Retain Qualified Information Technology Employees, Wayne Arnold Reu Jan 2023

Strategies Information Technology Managers Use To Retain Qualified Information Technology Employees, Wayne Arnold Reu

Walden Dissertations and Doctoral Studies

Retaining qualified information technology (IT) personnel can take time and effort, given the high demand for skilled positions. Business leaders are concerned with the high turnover of IT employees because of the cost of recruiting and training personnel and the disruption to organizational processes and performance. Grounded in job characteristics theory, the purpose of this qualitative pragmatic inquiry was to explore IT managers' strategies to retain qualified IT employees in organizations across the southwestern United States. Eight IT leaders participated because of their years of experience implementing strategies to retain qualified IT professionals. Data were collected using semistructured interviews and …


Analyzing Small Business Strategies To Prevent External Cybersecurity Threats, Dr. Kevin E. Moore Jan 2023

Analyzing Small Business Strategies To Prevent External Cybersecurity Threats, Dr. Kevin E. Moore

Walden Dissertations and Doctoral Studies

Some small businesses’ cybersecurity analysts lack strategies to prevent their organizations from compromising personally identifiable information (PII) via external cybersecurity threats. Small business leaders are concerned, as they are the most targeted critical infrastructures in the United States and are a vital part of the economic system as data breaches threaten the viability of these organizations. Grounded in routine activity theory, the purpose of this pragmatic qualitative inquiry was to explore strategies small business organizations utilize to prevent external cybersecurity threats. The participants were nine cybersecurity analysts who utilized strategies to defend small businesses from external threats. Data were collected …


Analyzing Small Business Strategies To Prevent External Cybersecurity Threats, Dr. Kevin E. Moore Jan 2023

Analyzing Small Business Strategies To Prevent External Cybersecurity Threats, Dr. Kevin E. Moore

Walden Dissertations and Doctoral Studies

Some small businesses’ cybersecurity analysts lack strategies to prevent their organizations from compromising personally identifiable information (PII) via external cybersecurity threats. Small business leaders are concerned, as they are the most targeted critical infrastructures in the United States and are a vital part of the economic system as data breaches threaten the viability of these organizations. Grounded in routine activity theory, the purpose of this pragmatic qualitative inquiry was to explore strategies small business organizations utilize to prevent external cybersecurity threats. The participants were nine cybersecurity analysts who utilized strategies to defend small businesses from external threats. Data were collected …


Understanding U.S. Customers' Intention To Adopt Robo-Advisor Technology, Deborah Wall Jan 2023

Understanding U.S. Customers' Intention To Adopt Robo-Advisor Technology, Deborah Wall

Walden Dissertations and Doctoral Studies

Finance and information technology scholars wrote that there is a literature gap on what factors drive investors in Western financial markets to use a Robo-advisor to manage their investments. The purpose of this qualitative, single case study with embedded units is to understand the adoption intentions of retail investors in U.S. markets to use a Robo-advisor instead of a human advisor. A single case study design addressed the literature gap, and qualitative data from seven semi=structured interviews, reflective field notes, and archival data were triangulated to answer the research question. This study was grounded in a theoretical framework that includes …


Examination Of Strategies To Implementing Chip-And-Personal Identification Number Credit Card Authentication Infrastructures, Neville Arthur Gallimore Jan 2022

Examination Of Strategies To Implementing Chip-And-Personal Identification Number Credit Card Authentication Infrastructures, Neville Arthur Gallimore

Walden Dissertations and Doctoral Studies

Chip-and-Personal Identification Number (PIN) technology is seen as a game changer in many e-commerce industries and a transformational technology in the 21st century. However, security concerns have made chip-and-PIN adoption relatively slow. Massive unauthorized card payment transactions in the United States (U.S.) cost victims an estimate totaling billions of dollars. Information Technology (IT) managers are concerned with credit card fraud's financial loss and liability cost. Grounded in Rogers’s diffusion of innovation theory, the purpose of this qualitative pragmatic study was to explore strategies used by IT managers to transition their e-commerce organizations to chip-and-PIN credit card authentication infrastructures. The participants …


Strategies For Success In Servitization Initiatives, Ralph F. Stauffer Jan 2022

Strategies For Success In Servitization Initiatives, Ralph F. Stauffer

Walden Dissertations and Doctoral Studies

Some software business leaders lack strategies for implementing servitization (Software-as-a-Service, or SaaS) initiatives, which has the potential for adverse business outcomes. Software business leaders are concerned with implementing service initiatives to remain competitive and foster sustainability. Grounded in the resource-based view theory, the purpose of this qualitative multiple case study was to explore strategies business leaders in the software industry use for implementing servitization SaaS initiatives. The data were collected using interviews with eight leaders from four software firms who successfully implemented servitization initiatives within at least the past 20 years. Interview data were confirmed with secondary data sources, including …


Management And Recycling Of Secondhand Electronic Devices Case Of Nigeria, Amos Kome Onokpise Jan 2022

Management And Recycling Of Secondhand Electronic Devices Case Of Nigeria, Amos Kome Onokpise

Walden Dissertations and Doctoral Studies

AbstractApproximately 60,000 tons of e-waste from new, secondhand, or used electrical electronics equipment/devices (UEEEDs) are disposed off at the end of their shelf life annually in Lagos, Nigeria. The purpose of this qualitative case study was to understand better how secondhand or UEEED e-waste was efficiently managed or recycled without resulting in environmental concerns. The study’s conceptual framework was based on Machiavellian and transactional conceptual theories. The research question focused on what influences the choice of management and recycling of electronic devices. Data were collected from 28 participants through semistructured interviews with 8 business owners and 20 focus group UEEED …


Modernization Of Legacy Information Technology Systems, Rabie Khabouze Jan 2022

Modernization Of Legacy Information Technology Systems, Rabie Khabouze

Walden Dissertations and Doctoral Studies

Large enterprises spend a large portion of their Information Technology (IT) budget on maintaining their legacy systems. Legacy systems modernization projects are a catalyst for IT architects to save cost, provide new and efficient systems that increase profitability, and create value for their organization. Grounded in sociotechnical systems theory, the purpose of this qualitative multiple case study was to explore strategies IT architects use to modernize their legacy systems. The population included IT architects in large enterprises involved in legacy systems modernization projects, one in healthcare, and one in the financial services industry in the San Antonio-New Braunfels, Texas metropolitan …


The Lived Experiences Of Middle Management Leadership Development Succession Planning In Public Sector Organizations, Linda Pounds-Adams Jan 2022

The Lived Experiences Of Middle Management Leadership Development Succession Planning In Public Sector Organizations, Linda Pounds-Adams

Walden Dissertations and Doctoral Studies

Senior directors in the public sector often lack viable succession plans for middle managers. Four conceptual elements from Burns’ transformational leadership theory provided a framework to investigate the practices directors in the public sector use to prepare middle managers for leadership positions. Succession planning is essential to retain highly skilled employees and maintain a sustainable competitive advantage in today’s competitive environment. The conceptual elements directly relate to succession planning and its components of career development and preparing future leaders. The purpose of this qualitative phenomenological study was to explore the succession planning practices public sector directors use to prepare middle …


Strategies To Monitor And Deter Cyberloafing In Small Businesses: A Case Study, Veronica Pugh Dooly Jan 2021

Strategies To Monitor And Deter Cyberloafing In Small Businesses: A Case Study, Veronica Pugh Dooly

Walden Dissertations and Doctoral Studies

Some information technology (IT) managers working for small businesses are struggling to monitor and deter cyberloafing. Strategies are needed to help IT practitioners to discourage cyberloafing and improve productivity while maintaining employee satisfaction. Grounded in adaptive structuration theory, the purpose of this qualitative multiple-case study was to explore strategies some small business IT managers use to monitor and deter cyberloafing. The participants were nine IT managers who successfully implemented cyberloafing monitoring and deterrence strategies in the United States. Data were collected via semistructured interviews and organization employee policy handbooks (n = 4) provided by the participants. Data were analyzed using …


The Power Of Exogenous Variables In Predicting West Nile Virus In South Carolina, Christopher Lee Glaze Jan 2021

The Power Of Exogenous Variables In Predicting West Nile Virus In South Carolina, Christopher Lee Glaze

Walden Dissertations and Doctoral Studies

Despite the availability of medical data, environmental surveillance tools, and heightened public awareness, West Nile Virus (WNv) remains a global health hazard. Reliable methods for predicting WNv outbreaks remain elusive, and environmental health managers must take preventive actions without the benefit of simple predictive tools. The purpose of this ex post facto research was to examine the accuracy and timeliness of exogenous data in predicting outbreaks of WNv in South Carolina. Decision theory, the CYNEFIN construct, and systems theory provided the theoretical framework for this study, allowing the researcher to broaden traditional decision theory concepts with powerful system-level precepts. Using …


Predictors Of Community Physicians’ Digital Information Retrieval At Point Of Care, Jumana Antoun Jan 2021

Predictors Of Community Physicians’ Digital Information Retrieval At Point Of Care, Jumana Antoun

Walden Dissertations and Doctoral Studies

Efficient digital information retrieval at the point of care is essential for better health care delivery. The problem is the lack of knowledge about the community physician’s digital information retrieval at the point of care. The purpose of this study was to examine the characteristics of the community physicians’ digital information retrieval at the point of care in eight Arab countries in the Eastern Mediterranean and whether a set of factors predicted the digital information retrieval. This study was guided by the Smith model that links professional digital practices to professional competencies, digital literacy, and technological affordances. The descriptive research …


Deterrence And Response Improvements For A Large-Scale Cyberterrorism Attack, Harrison Cunningham Jan 2021

Deterrence And Response Improvements For A Large-Scale Cyberterrorism Attack, Harrison Cunningham

Walden Dissertations and Doctoral Studies

A successful large-scale cyberterrorism attack has never been conducted against the United States, yet cyberterrorism is a real and evolving threat. The United States assumes a largely defensive posture toward the thousands of daily cyberattacks conducted against the country, allowing cyberterrorists to probe and execute cyberattacks with broad impunity. The United States would most likely respond to a successful large-scale cyberterrorism attack within a framework of regulations concerning physical acts of terrorism since no policy exists on how to respond to major cyberterrorism attacks. The purpose of this qualitative study was to explore the perceptions of U.S. terrorism and cybersecurity …


Information Technology Infrastructure Library: Postimplementation Experiences Of Small Business It Support Employees., Imoovberame Darren Obazu Jan 2020

Information Technology Infrastructure Library: Postimplementation Experiences Of Small Business It Support Employees., Imoovberame Darren Obazu

Walden Dissertations and Doctoral Studies

Information technology (IT) employees of small business organizations have been the driving force for the implementation of innovative standardized IT service management and process improvement initiatives. Competitiveness amongst small business IT organizations in the market for quality IT service delivery led small business IT leaders toward the implementation of an information technology infrastructure library (ITIL) as an IT service management framework. The problem addressed in this research encompassed the needs of small business IT leaders and ITIL designers to understand the perceptions of IT operation employees following ITIL implementation. The purpose of this qualitative multiple case study was to explore …


Exploring Strategies For Recruiting And Retaining Diverse Cybersecurity Professionals, Vivian Lyon Jan 2020

Exploring Strategies For Recruiting And Retaining Diverse Cybersecurity Professionals, Vivian Lyon

Walden Dissertations and Doctoral Studies

The cyber threat landscape has led some cybersecurity leaders to focus on a holistic approach encompassing people, processes, and technology to make their government agencies and organizations more responsive to a more diverse and inclusive cyber workforce to protect critical infrastructure from hackers or cybercriminals intent on causing harm. This qualitative multiple case study used Schein’s organizational culture theory to explore strategies used by cybersecurity leaders to attract, recruit, and retain diverse cybersecurity professionals to effectively and efficiently protect sensitive systems from rising cyber threats. The study's population consisted of cybersecurity leaders from 3 government agencies and 9 organizations in …


Strategies Used To Mitigate Social Engineering Attacks, Lindiwe T. Hove Jan 2020

Strategies Used To Mitigate Social Engineering Attacks, Lindiwe T. Hove

Walden Dissertations and Doctoral Studies

Cybercriminal activity performed widely through social engineering attacks is estimated to be one of the substantial challenges the world will face over the next 20 years. Cybercriminal activity is important to chief information security officers (CISOs) because these attacks represent the largest transfer of economic wealth in history and pose risks to the incentives for organizational innovation and investment and eventually become more profitable than the global trade of all major illegal drugs combined. Grounded in the balanced control theory, the purpose of this multiple case study was to explore strategies CISOs use to mitigate social engineering attacks within their …


Ethics Of Collection And Use Of Consumer Information On The Internet, Thanh M. Pham Jan 2020

Ethics Of Collection And Use Of Consumer Information On The Internet, Thanh M. Pham

Walden Dissertations and Doctoral Studies

Consumer online activities can generate massive volumes of data that private companies may collect and use for business purposes. Consumer personal data need to be protected from unauthorized access and misuse. The specific problem is that consumers have little control regarding their data being collected and used by private companies. The purpose of this qualitative archival research was to explore business practices involving collection and use of consumer data without an individual’s consent. This study used the big data ethical conceptual framework to focus on various privacy issues, including those related to ownership, transparency, ethics, and consumer privacy laws. Archival …


Relationship Between Specific Security Concerns And Cio Intention To Adopt Cloud, Johnathan Francis Van Houten Jan 2020

Relationship Between Specific Security Concerns And Cio Intention To Adopt Cloud, Johnathan Francis Van Houten

Walden Dissertations and Doctoral Studies

Cloud computing adoption rates have not grown commensurate with several well-known and substantially tangible benefits such as horizontal distribution and reduced cost, the latter both in terms of infrastructure and specialized personnel. The lack of adoption presents a challenge to both service providers from a sales perspective and service consumers from a usability focus. The purpose of this quantitative correlational study utilizing the technological, organizational, and environmental framework was to examine the relationship between shared technology (ST), malicious insiders (MI), account hijacking, data leakage, data protection, service partner trust (SP), regulatory concerns and the key decision-makers intention to adopt cloud …


Understanding Self-Managed Teams Using Biomimicking, Mohammad Nozari Jan 2020

Understanding Self-Managed Teams Using Biomimicking, Mohammad Nozari

Walden Dissertations and Doctoral Studies

AbstractThe potential high performance of self-managed teams can only materialize with implementing such teams properly and differently from traditional manager-led teams. This qualitative descriptive multiple case study presents biomimicking as a unique and untapped resource to achieve that potential by applying a biomimicking lens to help understand successful decision-making patterns for self-managed teams. The study population included team members of self-managed teams working in information technology companies in Toronto, Ontario, as the technology hub of Canada with a tendency to apply the latest approaches for teamwork performance and output. The conceptual framework of the study included teamwork, self-management, social choice, …


Tailored Information Security Strategies For Financial Services Companies In Nigeria, Kayode Alawonde Jan 2020

Tailored Information Security Strategies For Financial Services Companies In Nigeria, Kayode Alawonde

Walden Dissertations and Doctoral Studies

Some financial institutions in Nigeria have not deployed strategies that mitigate cyber exploitation risks in the financial services industry. Financial institution leaders are concerned because cyber exploitation contributed to the reduction in the adult banking population to a low 38%. Grounded in the integrated systems theory of information security management, the purpose of this multiple case study was to explore strategies some financial institution leaders in Nigeria use to prevent cyber exploitations. The participants included 6 chief information security officers of 6 financial institutions. Data were collected from semistructured interviews and company and public documents. A thematic analysis identified themes …


Public Librarians' Adoption Of Technology In Two Southeastern States, Ashley Ea Dowdy Jan 2020

Public Librarians' Adoption Of Technology In Two Southeastern States, Ashley Ea Dowdy

Walden Dissertations and Doctoral Studies

Public libraries have become community hubs of technology, changing the responsibilities of public librarians. The problem is a gap between public library technology needs, the skills librarians have with technologies, and the strategies they use to acquire skills. The purpose of this predictive, sequential, explanatory mixed method study was to examine public librarians' attitudes about learning new technology and their behavioral intention to adopt it. Two frameworks guided this study: the unified theory of acceptance and use of technology model and the diffusion of innovations theory. Quantitative data (N= 202) were collected by survey and analyzed through multiple linear regression …


Effective Strategies Small Business Leaders Use To Address Ransomware, William Jason Tuttle Jan 2020

Effective Strategies Small Business Leaders Use To Address Ransomware, William Jason Tuttle

Walden Dissertations and Doctoral Studies

Small business leaders face a wide range of cybersecurity threats. Ransomware is a specific cybersecurity threat that cybercriminals can use to deny small business leaders’ access to data in exchange for a ransom payment. Grounded in routine activity conceptual framework, the purpose of this qualitative multiple case study was to explore effective strategies small business leaders use to address ransomware. Data were collected from 5 leaders of small businesses in the southeast region of the United States. Data sources included interviews and archival documents. Data were analyzed using Yin’s 5 step process. The analysis revealed 3 primary themes: ransomware strategy, …


Exploring Mid-Market Strategies For Big Data Governance, Kenneth Stanley Knapton Iii Jan 2020

Exploring Mid-Market Strategies For Big Data Governance, Kenneth Stanley Knapton Iii

Walden Dissertations and Doctoral Studies

Many data scientists are struggling to adopt effective data governance practices as they transition from traditional data analysis to big data analytics. Data governance of big data requires new strategies to deal with the volume, variety, and velocity attributes of big data. The purpose of this qualitative multiple case study was to explore big data governance strategies employed by data scientists to provide a holistic perspective of those data for making decisions. The participants were 10 data scientists employed in multiple mid-market companies in the greater Salt Lake City, Utah area who have strategies to govern big data. This study’s …


Probabilistic Algorithms, Lean Methodology Techniques, And Cell Optimization Results, Michael Mccurrey Jan 2019

Probabilistic Algorithms, Lean Methodology Techniques, And Cell Optimization Results, Michael Mccurrey

Walden Dissertations and Doctoral Studies

There is a significant technology deficiency within the U.S. manufacturing industry compared to other countries. To adequately compete in the global market, lean manufacturing organizations in the United States need to look beyond their traditional methods of evaluating their processes to optimize their assembly cells for efficiency. Utilizing the task-technology fit theory this quantitative correlational study examined the relationships among software using probabilistic algorithms, lean methodology techniques, and manufacturer cell optimization results. Participants consisted of individuals performing the role of the systems analyst within a manufacturing organization using lean methodologies in the Southwestern United States. Data were collected from 118 …


Relationship Between Perceived Usefulness, Ease Of Use, And Acceptance Of Business Intelligence Systems, Christina Ndiwa Sandema-Sombe Jan 2019

Relationship Between Perceived Usefulness, Ease Of Use, And Acceptance Of Business Intelligence Systems, Christina Ndiwa Sandema-Sombe

Walden Dissertations and Doctoral Studies

In retail, the explosion of data sources and data has provided incentive to invest in information systems (IS), which enable leaders to understand the market and make timely decisions to improve performance. Given that users’ perceptions of IS affects their use of IS, understanding the factors influencing user acceptance is critical to acquiring an effective business intelligence system (BIS) for an organization. Grounded in the technology acceptance model theory, the purpose of this correlational study was to examine the relationship between perceived usefulness (PU), perceived ease of use (PEOU), and user acceptance of business intelligence systems (BIS) in retail organizations. …


Analyzing Small Businesses' Adoption Of Big Data Security Analytics, Henry Mathias Jan 2019

Analyzing Small Businesses' Adoption Of Big Data Security Analytics, Henry Mathias

Walden Dissertations and Doctoral Studies

Despite the increased cost of data breaches due to advanced, persistent threats from malicious sources, the adoption of big data security analytics among U.S. small businesses has been slow. Anchored in a diffusion of innovation theory, the purpose of this correlational study was to examine ways to increase the adoption of big data security analytics among small businesses in the United States by examining the relationship between small business leaders' perceptions of big data security analytics and their adoption. The research questions were developed to determine how to increase the adoption of big data security analytics, which can be measured …


Black Business Owners Overcoming Barriers In Texas, Henry Williams Jan 2018

Black Business Owners Overcoming Barriers In Texas, Henry Williams

Walden Dissertations and Doctoral Studies

Black entrepreneurs in the state of Texas reported that they did not achieve the same level of success as nonminority enterprises. Many Black entrepreneurs have obtained education from top tier institutions and have the managerial experiences, skills, and working knowledge that facilitate business success, but they are not able to sustain business growth. The purpose of this phenomenological study was to explore the lived experiences of Black Texan entrepreneurs. This research was established using the conceptual framework of human capital. The overarching research question concerned the lived experiences of Black Texas entrepreneurs who were not as successful in business as …


Effect Of Early Exposure To Technology On Student Satisfaction With Online Education, Mohamed Boudalia Jan 2018

Effect Of Early Exposure To Technology On Student Satisfaction With Online Education, Mohamed Boudalia

Walden Dissertations and Doctoral Studies

U.S. student enrollment in online classes in the higher education sector has grown rapidly since 2001. Researchers have found that student satisfaction often leads to higher student retention, yet more research was needed to understand reasons for student satisfaction with online education. The purpose of this nonexperimental study was to examine the relationship between students' early exposure to technology (i.e., before college) and their satisfaction with online education in college. The unified theory of acceptance and use of technology were the theoretical framework. A convenience sample of 103 participants from the population of online students at colleges and universities in …