Library and Information Science Commons^™

Organizational Storytelling In Academic Libraries: Roles, Addressees And Perceptions, Monica Colon-Aguirre

Doctoral Dissertations

Libraries have survived throughout millennia while retaining particular characteristics that help define them as organizations. This study focuses on academic libraries, by exploring the world of the academic library employee through one of the most recent alternatives to organizational studies: knowledge management. Knowledge management is a relatively new approach to management, which focuses on people as the main components of organizations, and explores ways in which the knowledge created by them allows organizations to innovate and compete successfully. Storytelling is one of the ways knowledge is transferred among employees. This qualitative study explores the perceptions academic reference librarians have regarding …