Library and Information Science Commons^™

A Temporal Model Of Mindful Interactions Around New Service Conception, Joe Rubleske

School of Information Studies - Dissertations

The organizational ability to innovate is widely acknowledged as crucial to sustained success. For libraries and other service providers, innovation entails the continuous development of new services that propose value to customers. This new service development process can be understood as comprising a "front end," in which new service ideas are conceived and developed, and a "back end," in which selected ideas are implemented. Our understanding of the former - that is, of new service conception in libraries - is particularly underdeveloped.

To build a conceptual foundation for research in this area I used qualitative data collection techniques and constant-comparison …