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Theses/Dissertations

Public Administration

Public sector

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You Don't Know What You Don't Know: Investigating The Information Needs Of Clients Of Web Based Public Sector Information Services, Julie Ann Johnson Jan 2011

You Don't Know What You Don't Know: Investigating The Information Needs Of Clients Of Web Based Public Sector Information Services, Julie Ann Johnson

Theses: Doctorates and Masters

This research grew from two frustrations. The first was the personal frustration experienced when attempting to find information on websites; especially government websites. Often the sites were loaded down with all sorts of information such as corporate organisation charts and press releases but lacked the information which would allow clients to interact effectively with the agency or meet their information needs and move on. The second frustration was that of Edith Cowan University students who battled with a diverse, overlapping and incomplete set of both online and paper based resources as they sought to make decisions about their selections of …