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Databases and Information Systems

ATM

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User Interface Challenges Of Banking Atm Systems In Nigeria, Felix Chukwuma Aguboshim Jan 2018

User Interface Challenges Of Banking Atm Systems In Nigeria, Felix Chukwuma Aguboshim

Walden Dissertations and Doctoral Studies

The use of banking automated teller machine (ATM) technological innovations have significant importance and benefits in Nigeria, but numerous investigations have shown that illiterate and semiliterate Nigerians do not perceive them as useful or easy-to-use. Developing easy-to-use banking ATM system interfaces is essential to accommodate over 40% illiterate and semiliterate Nigerians, who are potential users of banking ATM systems. The purpose of this study was to identify strategies software developers of banking ATM systems in Nigeria use to create easy-to-use banking ATM system interfaces for a variety of people with varying abilities and literacy levels. The technology acceptance model was …