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Full-Text Articles in Library and Information Science
Centennial Library 2019-2020 Annual Report, Cedarville University
Centennial Library 2019-2020 Annual Report, Cedarville University
Centennial Library Annual Reports
No abstract provided.
Centennial Library 2018-2019 Annual Report, Cedarville University
Centennial Library 2018-2019 Annual Report, Cedarville University
Centennial Library Annual Reports
No abstract provided.
A Supply Chain Model For Library Quality And Service Improvement, Nancy Kress, Joel Wisner
A Supply Chain Model For Library Quality And Service Improvement, Nancy Kress, Joel Wisner
LEAN Management Initiative
The key to a library’s success is its ability to effectively and economically deliver services and information that users value. Additionally, the objective of supply chain management is to coordinate the focal firm’s processes and activities with those of its suppliers and customers, such that the firm’s delivered products and services meet or exceed customer requirements. It thus seemed appropriate to analyze a library from a supply chain perspective to assess and improve its ability to serve its users. Consequently, the authors employed an action research methodology to work with library personnel from two departments, User Services and Technical Services, …